ID Scanning/Facial Recognition
FAQ

Rover and Zest’s ID scanning and facial recognition offer an additional layer of assurance for your property, while also making the check-in process more convenient for your guests. This FAQ will answer some of the more common questions surrounding the requirements, setup and use of the ID scanning/facial recognition feature.  

Zest Station: Minimum IOS 11 iPad. We recommend the latest IOS version

  • If you are using a desktop for your Zest Station set-up, you must use an 8MP minimum, USB document camera

Zest Web: An IOS or Android-based smartphone with a decent quality camera.

Rover front desk: Desktop or Minimum IOS 11 iPad. We recommend the latest version.

  • If you are using a desktop, you must use an 8MP minimum, USB document camera.

For desktop ID scanning, we recommend an 8MP minimum, USB document camera. The application has been optimized using the cameras listed below. 

  • IPEVO V4K Ultra High Definition USB Document Camera- Amazon Link
  • IPEVO 5-883-4-01-00 VZ-R HDMI/USB Dual Mode 8MP Document Camera- Amazon Link 

Zest Station: On an iPad, ID must be scanned and captured from the rear camera. System will prompt guest to position their ID at the rear of the device, where the camera is positioned.

Zest Web: On an Android or IOS, user must capture their ID using the rear camera (similar to a mobile bank deposit). 

Zest Station: On an iPad, the front camera must be used to capture facial recognition.

Zest Web: On an Android or IOS smartphone, the front camera must be used to capture facial recognition. 

If you would like to use ID scanning via an iPad for your Zest Station, your station must be freestanding so that guests can place their ID in front of the rear camera

ID image is stored on the physical server until 30 days after check-out. The ID is encrypted and only accessible from the application by a login user. 

The information can be accessed in the stay card and the guest card. 

Guest first and last name, ID number, date of birth, and ID expiration date. 

Once configured, you can manage activation of both ID scanning and facial recognition within Rover by navigating to

admin—>hotel and staff—>ID Collection 

Because names and addresses on identification documents are frequently not up-to-date or may differ for other reasons, the information captured from ID scanning is not used to modify any data in Rover PMS. 

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