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Digital Marketing Specialist

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check-in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

Digital Marketing is an important platform for StayNTouch to leverage its ability to stay competitive in the market and create brand awareness.  As a part of our organization, you will play a significant role I development and execution of the Company’s outreach materials and strategies.  

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

What’s in it for you!

StayNTouch has solid financial backing, exceptional industry talent leading the product innovation roadmap, talented software engineers with outstanding leadership and board advisors. The Platform solves an identified problem in the market with a unique approach, allowing for a truly unique and powerful value proposition which resonates with their target audience.

We are looking for a high impact Digital Marketing Specialist, reporting to the Director of Marketing, to take us to the next level. If you are looking for a highly visible, ground floor opportunity with an exciting SaaS start-up on an upward trajectory, we would like to hear from you.

Responsibilities:

  • Develop and manage paid search and paid display opportunities (Adwords, LinkedIn and Facebook)
  • Create Social Media content and campaigns, schedule automation, engage audience, grow reach and build brand awareness
  • Work to Enhance SEO and SERP with best practices
  • Implement effective SEO strategies with robust backlinking (submitting content to blog directories, engaging and starting online discussions, sharing links with outside sources and relevant websites, using anchor text)
  • Submit press releases per month to PRweb
  • Create monthly and bi-weekly marketing data reports
  • Collect, analyze and recommend new strategies and optimization of current campaigns and leads to continually improve the ROI and reach target goals
  • Explore opportunities to add value to overall marketing efforts (take initiative, be proactive and bring forward fresh ideas)

Skills and Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 2+ years of digital marketing and/or social media marketing
  • Demonstrated experience with digital marketing and advertising execution
  • Proven experience with SEO techniques and strategies
  • Demonstrated experience with managing websites and executing/optimizing digital marketing campaign
  • Broad understanding of the latest in web marketing tools and strategies for target marketing
  • Proven experience with developing, implementing and executing social media campaigns and PPC campaigns
  • Demonstrated experience with digital analytics and reporting tools
  • Solid understanding of digital marketing trends and industry best practices
  • Strong Experience with marketing automation platforms
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to work to deadlines in a fun, fast paced working environment

What makes you a rockstar…

  • Experience in a B2B  company and experience with Hubspot
  • Experience with SEO and Social media marketing
  • Physical demands:
    • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Digital Marketing Specialist’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described functions of the Digital Marketing Specialist’s job.
    • While performing the responsibilities of the Digital Marketing Specialist’s, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required for this job include close vision.

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Support Consultant

Locations: Bethesda, Maryland;  Munich, Germany; Katowice, Poland; Zilina, Slovakia

About StayNtouch, A Shiji Group Brand 

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

The Support Consultant is a dependable, adaptable, resourceful advocate for our customers.  A successful Support Consultant enjoys interfacing with people, solving problems, is passionate about customer service and wants to grow within a business development/client services profession.  This position will help handle escalated customer cases and use excellent diagnostic and troubleshooting skills to ensure clients are successful in using and understanding StayNTouch applications. The Support Consultant acts as a liaison between Client Services and the Engineering team and serves as the voice of the customer into engineering.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Troubleshoot, diagnose and resolve client issues.
  • Facilitates the entire call resolution process from initial contact (call or email) to final resolution.
  • Investigate, log and monitor bug reports from discovery through resolution.
  • Escalates issues, as needed, to appropriate Client business units and Service Providers and document requests following established procedures.
  • Manage customer expectations and maintain high customer satisfaction.
  • Work on-call and weekend shifts on rotation

Key Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 2+ years of experience in customer support with a B2B or B2C software business
  • Experience handling support escalations to engineering teams
  • Previous experience working directly with business clients
  • Ability to diagnose, simplify and explain complex issues
  • Demonstrated troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Familiarity with trouble ticketing systems (Jira, Bugzilla, FreshDesk, ZenDesk, etc.)
  • Experience in a SaaS software company

Experience in the hospitality industry, preferably OPERA PMS

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Inbound/Outbound Sales Development Rep

About StayNtouch, A Shiji Group Brand 

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

For the Inbound/Outbound Sales Development Rep, we are seeking an outgoing, self-motivated individual who’s excited to be on the phone and email and great at building relationships with prospects. We will also teach out a lot of sales techniques and methodologies that’ll serve you during your entire career. Come to join us for a fabulous adventure! .This position can be an entry-level position.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

What’s in it for you!

StayNTouch has solid financial backing, exceptional industry talent leading the product innovation roadmap, talented software engineers with outstanding leadership and board advisors. The Platform solves an identified problem in the market with a unique approach, allowing for a truly unique and powerful value proposition which resonates with their target audience.

We are looking for a high impact Inbound/Outbound Sales Development Rep, reporting to the VP of Sales,to take us to the next level. If you are looking for a highly visible, ground floor opportunity with an exciting SaaS start-up on an upward trajectory, we would like to hear from you.

Responsibilities:

  • Identify new contacts and work to nurture key accounts that are enrolled in our account-based marketing program
  • Outbound calls and emails to both inbound leads and prospecting list
  • Schedule appointments for our Account Executives
  • Research companies and identifying target contacts at qualified companies
  • Follow-up diligently and methodically on all incoming leads that come to us from the web or phone.
  • Research new and effective techniques  to add value to your prospect outreaches
  • Work with marketing to create a series of inbound follow-up emails and messaging to target inbound leads
  • Work closely with marketing to understand the content/messaging being pushed out to our audience.
  • Research and document relevant contact information for existing leads/keeping contact information update in Salesforce
  • Utilize Salesforce to ensure activities are documented properly
  • Maintain knowledge of market conditions and competitive activities.

Skills and Qualifications:

  • Bachelor’s degree required
  • Some B2B experience would be preferred.
  • Must be organized and detail-oriented with excellent follow-up skills.
  • Strong computer knowledge required.
  • Ability to multi-task with several tools, work independently and prioritize tasks, honour rules of engagement and follow policies, processes, and procedures.
  • Excellent written and verbal communication skills.

Key Qualifications

  • Career motivated
  • Hard working
  • Hunter mentality
  • Competitive
  • Articulate
  • Enthusiastic
  • Able to overcome objections
  • Process oriented
  • Strong organizational skills
  • Good communication
  • Intelligent
  • Physical demands:
  • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Inbound/Outbound Sales Development Rep job. Reasonable accommodation can be made to enable people with disabilities to perform the described functions of the Inbound/Outbound Sales Development Rep job.

  • While performing the responsibilities of the Inbound/Outbound Sales Development Rep, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required for this job include close vision.

Apply for this position 

QA Manager

About StayNtouch, A Shiji Group Brand 

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are looking for a talented QA Manager to join our team and to manage the overall QA process and teams. Under general direction, the QA Manager will lead the manual and automation testing efforts throughout the software development lifecycle. The ideal candidate will have experience in managing local and offshore teams and can coordinate simultaneous test efforts across multiple development teams. The QA Manager will report to the VP of Engineering and work out of the Bethesda, MD office.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

 Responsibilities:

  • Manage local and offshore manual and automation QA resources across several releases and parallel projects. Includes forecasting, scheduling, and resource levelling
.
  • Influence product requirements and release timelines as needed to ensure quality.
  • Lead QA projects, including define project objectives and timeline; communicate to team and stakeholders.
  • Work closely with the Product Managers, Scrum Masters, development and production support to ensure that the quality objectives of all projects are met within schedule constraints.
  • Work closely with development escalation and customer support to mitigate quality trends.
  • Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.
  • Clearly communicate functional test results, project status to stakeholders and executives; Identify risks and impact of version updates and design mitigation plans.
  • Provide a strong point of view in go/no-go decisions on launching new releases; Be the gatekeeper ensuring the quality of the application
  • Research and make decisions on testing tools and applications needed for QA resources to be successful in their role
.  Recruit, train and mentor QA team by identifying relevant quality-related training needs and delivering training where required; Drive knowledge transfer efforts across feature teams.
  • Create and maintain regression suites for testing new and legacy applications
  • Analyze and document defects, provide explanations of defects and their impacts
  • Oversee automation team and work towards full application test coverage
  • Oversee the endpoint test suite.
  • Research and implement stress testing of an application.
  • Be a champion on system features and functionality for customers, customer support, and developer escalation teams.
  • Establish KPI metrics for quality and monitor to ensure quality metrics are achieved

Key Qualifications:

  • Bachelor’s degree in Computer Science or related field experience
  • 5+ years of experience testing web-based and mobile applications, along with automation activities involving web-based applications
  • Prior management experience leading Quality Assurance team
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experienced at working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Strong understanding of web applications.
  • Experience with testing complex applications
  • Experience with regression test cases
  • Strong interpersonal & analytical skills with proven ability to work independently as well as with a broad range of personality styles and types
  • Self-starter with a drive to succeed
  • Ability to quickly understand a business product/application
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Knowledge of Selenium, and Cypress UI frameworks.
  • Experience of JIRA and Jenkins.
  • Knowledge of Ruby on Rails, Angular JS, Node.js, MySQL, Postman, Web Services (SOAP, REST), and AWS Services is a plus.
  • Experience in Android and iOS mobile and tablet devices.
  • Hospitality hotel work or software experience is a plus

Sales Director

About StayNtouch, A Shiji Group Brand

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are looking for a seasoned Sales Director to join our team.  The ideal candidate should have a demonstrable record of success in complex B2B technology SaaS sales, including finding, developing and closing enterprise deals.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Collaborate with other sales resources and company management to sell ground-breaking products to hotel companies of all sizes.
  • Use your communication skills to engage in outbound calls targeting decision makers (from C-level executives to IT Directors).
  • Use web presentation tools (Join.Me and PowerPoint) to deliver compelling demonstrations to prospective customers and track your opportunities using Salesforce.com CRM.
  • Meet and exceed sales quotas.
  • Own the sales cycle from initial opportunity to close, including self-generated opportunities.
  • Learn and maintain in-depth knowledge of StayNTouch’s products, industry trends, and the overall competitive landscape.

Key Qualifications:

  • Bachelor degree and/or equivalent working experience
  • 3+ years B2B sales experience selling SaaS technology, including C-level and complex accounts
  • Exceptional organizational, presentation, and communication skills
  • Strong problem-solving skills
  • Track record of exceeding quota (top 10-20% of the company)
  • Prior background working in a fast-paced, smaller organization.  Ability to realize results with limited day-to-day guidance and support
  • Willing to travel up to 40%

Ideal Attributes:

  • Hotel and/or hospitality software industry experience required
  • Experience selling web-based SaaS solutions to senior level executives preferred
  • History managing and closing complex sales
  • Must have a customer-first attitude, always demonstrating a high level of professionalism and business acumen
  • Ability to work in a fast paced growing company environment
  • An ability to adapt to change quickly
  • An ability to work in a collaborative team environment
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel

Apply for this position 

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