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Implementation Consultant – US

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

The Implementation Consultant is responsible for taking the client requirements from the beginning of the project and implementing the project deliverables to meet the client’s objectives. The Implementation Consultant is an active participant in all areas of the Implementation process and in addition to working with the client, often works closely with a variety of internal and external partners. The Implementation Consultant manages several client implementations at once with staggered project starts. The Implementation Consultant will travel 75-80% of the time. Prior implementation/installer experience with another hotel/ hospitality suite of products.

Essential Duties and Responsibilities (including but not limited to the following):

  • Understand client expectations and client requirements when the project begins.
  • Set up and configure a client’s solution.
  • Train client staff and system capabilities and best practices.
  • Manage all activities related to client onboarding services including delivery and oversight of all project planning, technical integration with StayNTouch clients, and technical support to ensure the successful deployment of the StayNTouch solution for clients.

Skills and Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 3+ years of implementation experience with Hotel Software
  • Experience implementing communication solutions
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast-paced working environment
  • Experience in the hospitality industry or hotel software experience is a must

Ideal Candidate will also have:

    • Experience in a SaaS company related to hospitality
    • Experience in hotel operations
    • Experience promoting business software

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=108

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Business Development Representative – Bethesda, MD

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels.

Reporting to the Vice President, New Business, the Business Development Representative is responsible for developing and cultivating relationships with prospects, leads, and customers. The successful individual will be responsible for developing excellent customer relationships and will work closely with the Sales and Marketing departments to generate and qualify new business opportunities. The ideal candidate has a proven track record of achieving and exceeding prospecting goals. This person will be responsible for working as a cohesive and dynamic team member to prospect and identify key contacts within accounts to successfully schedule meetings for our sales team.

Essential Duties and Responsibilities (including but not limited to the following): 

  • Make outbound calls and email to both inbound leads and prospecting list
  • Schedule appointments for our Sales Representatives
  • Research companies and identify target contacts at qualified companies
  • Understand the competitive landscape (strengths, weaknesses, potential) to best position StayNTouch in the market
  • Follow-up diligently and methodically on all incoming leads that come to us from the web or phone
  • Research new and effective techniques to add value to your prospect outreaches
  • Research and document relevant contact information for existing leads/keeping contact information update in Salesforce

Skills and Qualifications:

  • Passion for sales and a self-driven sense of motivation
  • The ability to act as a consultant and get prospects to think differently about their business
  • Attention to detail with excellent follow-up skills & ability to thrive in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes, and procedures

Ideal Candidate will also have:

  • Hotel/Hospitality/Tech industry experience
  • B2B industry experience

To apply for this position, please follow the link below:

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

Business Development Representative – Reston, VA

About StayNtouch

StayNTouch, based in Reston, VA is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

Reporting to the Vice President, New Business, the Business Development Representative is responsible for developing and cultivating relationships with prospects, leads, and customers. The successful individual will be responsible for developing excellent customer relationships and will work closely with the Sales and Marketing departments to generate and qualify new business opportunities. The ideal candidate has a proven track record of achieving and exceeding prospecting goals. This person will be responsible for working as a cohesive and dynamic team member to prospect and identify key contacts within accounts to successfully schedule meetings for our sales team.    

Essential Duties and Responsibilities (including but not limited to the following): 

  • Make outbound calls and email to both inbound leads and prospecting list
  • Schedule appointments for our Sales Representatives
  • Research companies and identify target contacts at qualified companies
  • Understand the competitive landscape (strengths, weaknesses, potential) to best position StayNTouch in the market
  • Follow-up diligently and methodically on all incoming leads that come to us from the web or phone
  • Research new and effective techniques to add value to your prospect outreaches
  • Research and document relevant contact information for existing leads/keeping contact information update in Salesforce

Skills and Qualifications:

  • Passion for sales and a self-driven sense of motivation
  • The ability to act as a consultant and get prospects to think differently about their business
  • Attention to detail with excellent follow-up skills & ability to thrive in a fast-paced environment
  • Excellent written and verbal communication skills 
  • Ability to multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes, and procedures

Ideal Candidate will also have:

  • Hotel/Hospitality/Tech industry experience
  • B2B industry experience

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=111

 StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

Salesforce Administrator

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

Summary

Reporting to the Director of Customer Success, the Saleforce Administrator will be responsible for execution of the strategy to make Salesforce the hub of the wheel of Customer and Hotel market data within the StayNTouch organization.

The ideal candidate will be looking for an opportunity to expand their experience and responsibility within a growing organization.

Essential Duties and Responsibilities (includes, but not limited to the following): 

SALESFORCE ADMINISTRATION

  • Responsible for the maintenance of data integrity within the company’s salesforce environment.
  • Creation and deployment of new custom apps, objects, fields, workflows, views, and other customizations within the Salesforce environment.
  • Deployment of integrations from/to other technology platforms used across the company..
  • Responsible for oversight of processes and reporting on the conformity across departments to those processes.
  • Ensure that proper Change Management principles are followed in managing deployments.
  • Develop and update process documentation as business requirements change.

CRM STRATEGY

  • Work interdepartmentally to find where Salesforce can solve real-world business problems within the organization.
  • Work closely with business users throughout the company to understand their business needs and translate those into technical requirements.
  • Be an advocate for automation and integration as well as “best practice” solutions.

DATA MANAGEMENT

  • Manage and execute on data integration processes into Salesforce using best practices.
  • Work with key stakeholders to strategize on data architecture and automation for continued growth of the industry market knowledge captured in the Salesforce environment.

USER SUPPORT & TRAINING

  • Train and mentor all internal user departments in reporting and dashboards creation and usage.
  • Provide ongoing support to users, assist in research, and follow up on user requests.

Skills and Qualifications:

  • 1+ years of experience managing highly customized Salesforce environments.
  • Salesforce Certified Platform Developer, Salesforce Certified Administrator preferred.
  • Literacy and/or proficiency in VisualForce, APEX, Java, HTML, and/or JavaScript is preferred.
  • Passion for creating a frictionless end user experience.
  • Ability to innovate upon existing processes in order to create greater efficiency.
  • Effective time management skills.
  • Experience managing projects across multiple teams within the organization.
  • Highly organized.
  • English language fluency.


To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=114

 StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Software Engineer – Ruby on Rails

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are looking for an Engineer to help build highly reliable and scalable applications. Our focus includes service-oriented applications, HTTP transactions, and data processing scripts. 

Essential Duties and Responsibilities (includes, but not limited to the following):

  • Work as part of an agile team to build various applications in a distributed infrastructure
  • Design, build and efficiently maintain reusable and reliable Ruby code
  • Use a variety of methods such as data modeling, query optimization, and caching to improve overall performance of our applications.
  • Help maintain code quality, organization, and automatization.
  • Contribute new ideas to help improve the performance, quality, and responsiveness of the applications
  • Take ownership of tickets in JIRA related to stories, tasks, and bugs

Skills and Qualifications:

  • Bachelor’s degree in Computer Science or a related quantitative field with 2+ years of relevant experience
  • Minimum 1+ year experience in Ruby on Rails 
  • Solid understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
  • Experience with relational database such as Mysql and Postgres
  • Experience with queuing process such as Resque and RabbitMQ
  • Experience with AWS
  • Familiarity with concepts of Agile, Event-driven, Git, Micro-service, Mocking, ORM, RESTful, SOAP, and TDD

Ideal Candidate will also have:

  • An active GitHub account with open-source contributions
  • Experience in a SaaS company
  • Experience in the hospitality industry 
  • Experience in AWS cloud services

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=116

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Sr. Software Engineer – Ruby on Rails

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are looking for a Senior Software Engineer to help build highly reliable and scalable applications. Our focus includes service-oriented applications, HTTP transactions, and data processing scripts. 

Essential Duties and Responsibilities (includes, but not limited to the following):

  • Collaborate with Product Management and other stakeholders within Engineering to maintain a high bar for quality in a fast-paced, iterative environment.
  • Work as part of an agile team to build various applications in a distributed infrastructure
  • Advocate for improvements to product quality, security, and performance.
  • Use a variety of methods such as data modeling, query optimization, and caching to improve overall performance of our applications.
  • Help maintain code quality, organization, and automatization.
  • Actively promote a Code Review culture and review the team’s Pull Requests.
  • Contribute new ideas to help improve the performance, quality, and responsiveness of the applications
  • Mentorship of other developers
  • Take ownership of stories, tasks, and bugs in JIRA.

Skills and Qualifications:

  • BA/BS in Computer Science or a related quantitative field with 6+ years of relevant experience
  • 3+ years or more experience in Ruby on Rails
  • Ability to write complex code utilizing design patterns
  • Advanced hands on knowledge of relational database such as Mysql and Postgres
  • Significant contribution to specifications and planning processes
  • Solid understanding of concepts of Agile, Event-driven, Git, Micro-service, Mocking, ORM, RESTful, SOAP, TDD, and AWS
  • Solid understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Ideal Candidate will also have:

  • An active GitHub account with open-source contributions
  • Experience in a SaaS company
  • Experience in the hospitality industry 
  • Experience in AWS cloud services

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=118

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Software Architect – Microservices

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are building a new technology research team responsible for both research and implementation of new and emerging technologies while following development best practices. We are looking for a Software Architect experienced in product development and technical leadership.

Essential Duties and Responsibilities (includes, but not limited to the following):

  • Work on software engineering best practices and complex projects in microservice design
  • Provide architectural oversight and mentoring of the team members
  • Collaborate with Product Managers and other stakeholders within Engineering to maintain a high bar of quality in a fast-paced, interactive environment
  • Design, create, test, and deploy of Microservices
  • CI/CD pipelines setup and gating
  • Work in SDLC methodology (Kanban or similar) and Agile development

Skills and Qualifications:

  • BA/BS in Computer Science or a related quantitative field with 10+ years of relevant experience
  • 5+ years relevant IT experience as an Architect, Senior Systems Engineer, or Consultant
  • 5+ years or more experience in back-end programming language such as Java, Node.js, Python, or Ruby
  • Complex web-based software products development (SaaS preferred)
  • Experience with modern front-end technologies, such as Angular or React
  • Experience working in cloud-based platforms, preferably AWS.
  • Significant contribution to specifications and planning processes
  • Solid understanding with multiple databases, both SQL and NoSQL
  • Solid understanding of concepts of Agile, Event-driven, Micro-service, RESTful, TDD, CI/CD, and Kubernetes

Ideal Candidate will also have:

  • Experience with migrating from monolithic to microservices architecture
  • Experience in a SaaS company
  • Experience in the hospitality industry
  • An active GitHub account with open-source contributions

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=117

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Sales Executive

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

Reporting to the Vice President, New Business, the Sales Executive is responsible for direct sales activity in different regions.  

Essential Duties and Responsibilities (including but not limited to the following): 

  • Work with the Vice President, New Business to execute the regional sales strategy
  • Effectively build, prioritize, and manage sales pipeline in a specific geographical territory
  • Consistently identify new sales opportunities and actively close deals with new and potential clients 
  • Achieve monthly quotas, cold calling and meeting performance metrics
  • Prepare accurate sales quotes and negotiate contracts and pricing to win new business
  • Maintain accurate records of account targets, leads, prospects, and all additional business development activities in our CRM system, ensuring all documentation is complete
  • Learn and maintain in-depth knowledge of StayNtouch’s products, industry trends, and the overall competitive landscape
  • May be required to prospect in person locally and/or travel

Skills and Qualifications:

  • Passion for sales with a proven track record of negotiation skills, high performance, and target achievement
  • Excellent organizational skills 
  • Diligence in following up
  • Hands-on experience with CRM (such as Salesforce) and sales enabling platforms
  • Relentless drive to understand customer needs
  • Ability to work independently and prioritize tasks, follow policies, processes, and procedures
  • Strong interpersonal skills and ability to network internally and externally

Ideal Candidate will also have:

  • Hotel/Hospitality/Tech industry experience

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=115

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Customer Success Manager – Europe

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

The position of Customer Success Manager (CSM) is to improve the adoption and usage of the company’s products.

The ideal candidate will have experience in customer support / help desk, is comfortable with technology and is motivated by the opportunity to engage with clients and manage relationships. 

Essential Duties and Responsibilities (includes, but not limited to the following): 

CLIENT RELATIONSHIP

  • Support the entire post-sale lifecycle with a portfolio of customers within your region.
  • Be highly knowledgeable about the StayNTouch product suite and how solutions can contribute to customer’s success.
  • For Strategic accounts, provide support to the Strategic Account Manager to identify region or property level successes and challenges.
  • Proactively communicate with customers to ensure they are on track to derive maximum value from our partnership and reach their success metrics
  • Work with our customers to develop goals and success metrics throughout their lifecycle
  • Drive adoption and customer success by walking customers through their set-up process and adoption phases, including conducting demos and being an available resource for product expertise.
  • Monitor customer usage and performance, and proactively engage customers to maximize the same.
  • Liaise internally on a customer’s behalf across departments including: sales, product development, customer support, implementations and marketing.

ACCOUNT GROWTH

  • Actively contribute to departmental and company goals including client retention.
  • Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales.

CLIENT DELIVERABLES

  • Produce or contribute to client deliverables such as communications plans, SOP’s, strategic account plans.
  • Coordinate Executive Business Reviews (EBRs) with individual properties for goal alignment and feedback.
  • Support Global Account Managers with EBR data.

PRODUCT

  • Identify and suggest possible product enhancements based on usability and feedback received from customers.
  • Document, route and track feature requests, and provide client with progress updates
  • Inform customers about new products and product features.

INTERNAL ADMIN RESPONSIBILITIES

  • Update the CRM systems with appropriate information including Account contacts, and conversations.
  • Manage day-to-day processes of the customer lifecycle, keeping parties (internal and external) consistently up-to-date on developments.
  • Assist with the iteration of the customer lifecycle as well as customer milestones and health assessments.

Skills and Qualifications

  • Bachelor degree and above or equivalent work experience.
  • 3+ years of customer facing and/or hospitality experience.
  • Professional working proficiency in English.
  • Strong project management skills and experience, ability to multitask.
  • High motivation and with a powerful desire to succeed.
  • A real passion for hospitality, travel and technology.
  • Self-driven, able to work independently. 

Ideal Candidate will also have

  • Professional working proficiency in French and/or German
  • Hospitality experience.
  • Understanding of the hotel technology industry; POS, PMS and CRS application experience.

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=119

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities.

 

Product Specialist – EU

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are seeking a Product Specialist with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker with attention to detail combining both thorough industry understanding and product management skills to help drive our company’s growth.

Essential Duties and Responsibilities (including but not limited to the following):

  • Support our Product Management Team in delivering our newest product innovation from concept to release and maintain on-going product evolution with a specific focus on product strategy, quality assurance, requirements documentation as well as data analysis.
  • Serve as a strategic product thinker with a passion for the latest technology innovations. Provide value to our clients by enhancing the feature and functionality set of the product and driving our Company’s growth and profitability.
  • Work in an agile development environment to launch new products and major product innovations.
  • Assist the scrum teams with writing stories, define requirements and acceptance criteria for product features.
  • Assist the QA team with testing.
  • Work closely and collaboratively with clients, customer success managers, product marketing, sales executives, and development team members.
  • Actively participate in client management, sales, and marketing opportunities including working with top clients on new product innovations.

Skills and Qualifications:

  • Minimum of 2 years’ experience in hospitality IT, implementation, support or product management
  • Degree in Hotel Management and 2+ years in Hotel Operations.
  • Previous experience with the hospitality industry integrations realm, HTNG, Open Travel Alliance and property interfaces an advantage.
  • Working proficiency in English.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and experience with reporting and data analysis.
  • Strong organizational skills and the ability to work with deadlines in a fast paced working environment.

Ideal Candidate will also have:

  • Proven track record of product innovation changing the dynamics of an existing or emerging market
  • Experience with global software and services
  • Experience with SDLC, specifically in a Scrum development environment
  • Experience working in an agile development environment
  • Working proficiency in either German, French, or Spanish

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=122

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities.

Product Specialist, Dev Escalation

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are seeking a Product Specialist, Development Escalation with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker with attention to detail combining both thorough industry understanding and product management skills to help drive our company’s growth.

Essential Duties and Responsibilities (including but not limited to the following):

  • Support our Development Escalation Team in delivering and maintaining on-going product quality and customer support with a specific focus on system integrations, quality assurance, requirements documentation as well as release management.
  • Serve as a customer focused product thinker with a passion for the latest technology innovations. Provide value to our clients by supporting the feature and functionality set of the product and its 3rd party integrations.
  • Work in an agile development environment to launch new products and major product innovations and assist in the release process.
  • Assist the dev escalation team in validating feature set and define requirements and acceptance criteria for product features in conjunction with the product management team.
  • Assist the QA team with testing.
  • Work closely and collaboratively with clients, customer success managers, product management, sales executives, and development team members.
  • Actively participate in client management, sales, and marketing opportunities including working with top clients on new product innovations.

Skills and Qualifications:

  • Minimum of 2 years’ experience in hospitality IT, implementation, support or product management or degree in Hotel Management and substantial work experience in Hotel Operations.
  • Experience in managing software integrations (API endpoints, SOAP, JSON based integrations)
  • Ability to read and understand XML messages as well as JSON APIs.
  • Previous experience with the hospitality industry integrations realm, HTNG, Open Travel Alliance and property interfaces.
  • Bachelor’s degree and/or equivalent working experience.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and experience with reporting and data analysis.
  • Strong organizational skills and the ability to work with deadlines in a fast paced working environment.

Ideal Candidate will also have:

  • Proven track record of product innovation changing the dynamics of an existing or emerging market
  • Experience with global software and services
  • Experience with SDLC, specifically in a Scrum development environment
  • Experience working in an agile development environment
  • Working proficiency in either German, French, or Spanish

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=121

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

Sr. Mobile App Developer

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are looking for a Mobile App Developer to help build highly reliable and scalable mobile and desktop applications used in the hospitality industry.

Essential Duties and Responsibilities (includes, but not limited to the following): 

  • Contribute to the functional design, architecture and development of high stable native mobile & desktop applications
  • Integration of external devices used in the hospitality industry such as contactless card read/write devices, EMV chip card read devices, credit card swipe devices, ID Scanning devices 
  • Design, build and efficiently maintain reusable and reliable code. 
  • Work with web engineering teams to create and maintain data sources and API’s to support the apps
  • Standardize and enforce coding standards and best practices, including optimizing the apps for performance
  • Discover, evaluate, and implement new technologies to support the hospitality industry
  • Work as part of an Agile team and manage tickets in JIRA.
  • Keep up to date on the latest industry trends in mobile technologies

Skills and Qualifications:

  • 5+ years of non-internship professional software development experience
  • 2+ years of application development experience with Android or iOS
  • Good understanding of the syntax of Kotlin and Java
  • Expert knowledge of Java and the JDK and Android Developers Kit. Expert knowledge of Android Architecture, performance optimization, and Security. Advanced Android UI Skills
  • Experience in multi-threaded programming, synchronization, deadlock handling, dealing with hexadecimal numbers, CRC checks, BLE communications
  • Knowledge of professional software engineering practices including coding standards, code reviews, source control management, build processes, testing and operations
  • Experience in developing, releasing, and maintaining an Android app
  • Strong conceptual understanding of network communications TCP, WS, HTTP, REST API etc. 
  • Familiarity with Git for code versioning, JIRA, and Agile development methodologies

Ideal Candidate Will Also Have:

  • Experience in iOS, MacOS, Windows OS Application Software Development
  • Programming experience with modern languages such as C++, Objective-C, Swift, C# and Java
  • Experience in the hospitality domain

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=120

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc. are based on merit, qualifications, and abilities.

 

UI – Architect JD

About StayNtouch

 

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform. We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels.

Summary: We are seeking a UI Architect, with a passion for technology innovations, customer service, and recognition in the workplace.

Essential Duties and Responsibilities (includes, but not limited to the following): 

  • Architect solutions and create highly scalable, flexible and resilient architectures that address customer business problems and accelerate the adoption of best practices
  • Mentor the team, document standards, and ensure they are effectively implemented by the development teams and understood by technology partners
  • Design and develop proof of concept prototypes for advanced features and designs
  • Continuously evaluate, design and improve the software development and delivery processes

Skills and Qualifications:

  • Minimum of 9 years of working experience working with front-end web development
  • Expert knowledge of JavaScript and ES6; HTML5/CSS3 with the expertise to fuse these with modern web development practices
  • Minimum of  5 years of extensive experience with modern javascript frameworks like Angular, react js and / or vue js
  • Good knowledge of frontend build tools such as Gulp, Webpack or Rollup.js
  • Deep knowledge of how browsers work including the rendering pipeline, DOM, HTML5 APIs etc
  • Experience in Test-Driven Development (TDD) using modern technologies (Karma and Jasmine)
  • Experience in developing mobile-responsive and mobile-adaptive UI
  • UX/UI sensibility: using technical abilities and creativity to design and develop exceptional interfaces
  • Strong experience with Build and Release, Systems Integration, Agile, Estimations/Planning
  • Strong presentation skills with a high degree of comfort speaking with customers, executives, management and developers.

Ideal Candidate will also have:

  • Experience in Implementing micro frontend architecture
  • Experience in AngularJs to Angular migration
  • Knowledge in AWS, Jenkins, JIRA 

To apply for this position please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=123

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Data Engineer

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

We are seeking a Data Engineer, with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for someone with passion and expertise to help build our next generation data pipelines and provide the foundation to analytics that will delight our customers.  

Essential Duties and Responsibilities (includes, but not limited to the following): 

Build batch and streaming data transformation pipelines in a cloud environment to move and transform our production OLTP into a Data Warehouse. Work with engineers to create fast and accurate analytic dashboards.  

Skills and Qualifications:

  • 5+ years experience designing and building production batch and streaming ETL or ELT pipelines using OSS and Cloud Native technologies 
  • Experience transforming 3NF schemas to Star schema design
  • Experience creating and maintaining performance critical BI reports in a 24/7 environment
  • 2+ years experience building data pipelines in a Cloud environment
  • Ability to collaborate across many remote teams

Ideal Candidate will also have:

  • Experience with Ruby on Rails framework
  • Experience with microservices design concepts
  • Experience with AWS Redshift, Snowflake, or BigQuery
  • Experience with feature engineering for ML workloads 
  • Experience with CI/CD and Infrastructure as Code concepts 

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=125

 StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Dev Escalation Manager

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design. 

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels. 

At StayNTouch, we are committed to building smart, intuitive and engaging hotel management tools to empower businesses, connect guests and increase our customer’s bottom line. We are looking for an experienced Development Escalation Manager to join our team. 

Summary:

We are seeking a talented product minded person, with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker combining both development support and product management skills to help drive our Company’s growth. The ideal candidate has a strong background in Hospitality IT and Operations and a head for product support and innovation.

Responsibilities:

  • Serve as a strategic product thinker with a passion for the latest technology innovations. Turn this passion into providing extreme value to our clients and driving our Company’s growth and profitability. 
  • Run the day to day operation of our Level 3 support team. Recreate and analyze reported tickets and run them through the appropriate process.
  • Manage the development escalation board and priorities, release and escalation processes.
  • Work closely and collaboratively with other product managers, clients, customer success managers, product marketing, sales executives, and development team members. 
  • Deliver our newest product innovation from concept to release, and maintain on-going product evolution with a specific focus on the Zest Product range including App, Station and Web, mobile solutions, and customer usability on mobile devices 
  • Test, improve and maintain Rover on all supported devices such as iPhone, Android, iPad, and connected credit card readers and key encoders 
  •  Manage the scrum team from sprint to sprint with writing stories, define requirements and acceptance criteria for integration features, as well as managing ticket priorities 
  • Assist the QA team with testing 

Key Qualifications:

  • Bachelor degree and/or equivalent working experience in Hospitality, Familiarity with Hospitality Industry Technology and Operating Procedures a must 
  • Advanced knowledge with Hospitality Industry Technology and Operating  Procedures
  • Proven experience of working in a helpdesk / support environment  
  • Experience managing enterprise cloud-based software 
  • Excellent verbal and written communication skills 
  • Strong analytical skills and experience with reporting and data analysis 
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Experience in a SaaS company 
  • Experience in an agile development environment 
  • Experience in hotel integrations – Distribution Channels, Property Interfaces, and others

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=118

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities.

 

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