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Support Consultant

Locations: Germany

About StayNtouch, A Shiji Group Brand 

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

The Support Consultant is a dependable, adaptable, resourceful advocate for our customers.  A successful Support Consultant enjoys interfacing with people, solving problems, is passionate about customer service and wants to grow within a business development/client services profession.  This position will help handle escalated customer cases and use excellent diagnostic and troubleshooting skills to ensure clients are successful in using and understanding StayNTouch applications. The Support Consultant acts as a liaison between Client Services and the Engineering team and serves as the voice of the customer into engineering.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Troubleshoot, diagnose and resolve client issues.
  • Facilitates the entire call resolution process from initial contact (call or email) to final resolution.
  • Investigate, log and monitor bug reports from discovery through resolution.
  • Escalates issues, as needed, to appropriate Client business units and Service Providers and document requests following established procedures.
  • Manage customer expectations and maintain high customer satisfaction.
  • Work on-call and weekend shifts on rotation

Key Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 2+ years of experience in customer support with a B2B or B2C software business
  • Experience handling support escalations to engineering teams
  • Previous experience working directly with business clients
  • Ability to diagnose, simplify and explain complex issues
  • Demonstrated troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Familiarity with trouble ticketing systems (Jira, Bugzilla, FreshDesk, ZenDesk, etc.)
  • Experience in a SaaS software company

Experience in the hospitality industry, preferably OPERA PMS

Apply for this position

Inbound/Outbound Sales Development Rep

About StayNtouch, A Shiji Group Brand 

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

For the Inbound/Outbound Sales Development Rep, we are seeking an outgoing, self-motivated individual who’s excited to be on the phone and email and great at building relationships with prospects. We will also teach out a lot of sales techniques and methodologies that’ll serve you during your entire career. Come to join us for a fabulous adventure! .This position can be an entry-level position.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

What’s in it for you!

StayNTouch has solid financial backing, exceptional industry talent leading the product innovation roadmap, talented software engineers with outstanding leadership and board advisors. The Platform solves an identified problem in the market with a unique approach, allowing for a truly unique and powerful value proposition which resonates with their target audience.

We are looking for a high impact Inbound/Outbound Sales Development Rep, reporting to the VP of Sales,to take us to the next level. If you are looking for a highly visible, ground floor opportunity with an exciting SaaS start-up on an upward trajectory, we would like to hear from you.

Responsibilities:

  • Identify new contacts and work to nurture key accounts that are enrolled in our account-based marketing program
  • Outbound calls and emails to both inbound leads and prospecting list
  • Schedule appointments for our Account Executives
  • Research companies and identifying target contacts at qualified companies
  • Follow-up diligently and methodically on all incoming leads that come to us from the web or phone.
  • Research new and effective techniques  to add value to your prospect outreaches
  • Work with marketing to create a series of inbound follow-up emails and messaging to target inbound leads
  • Work closely with marketing to understand the content/messaging being pushed out to our audience.
  • Research and document relevant contact information for existing leads/keeping contact information update in Salesforce
  • Utilize Salesforce to ensure activities are documented properly
  • Maintain knowledge of market conditions and competitive activities.

Skills and Qualifications:

  • Bachelor’s degree required
  • Some B2B experience would be preferred.
  • Must be organized and detail-oriented with excellent follow-up skills.
  • Strong computer knowledge required.
  • Ability to multi-task with several tools, work independently and prioritize tasks, honour rules of engagement and follow policies, processes, and procedures.
  • Excellent written and verbal communication skills.

Key Qualifications

  • Career motivated
  • Hard working
  • Hunter mentality
  • Competitive
  • Articulate
  • Enthusiastic
  • Able to overcome objections
  • Process oriented
  • Strong organizational skills
  • Good communication
  • Intelligent
  • Physical demands:
  • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Inbound/Outbound Sales Development Rep job. Reasonable accommodation can be made to enable people with disabilities to perform the described functions of the Inbound/Outbound Sales Development Rep job.

  • While performing the responsibilities of the Inbound/Outbound Sales Development Rep, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required for this job include close vision.

Apply for this position 

QA Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking a detailed oriented, experienced QA engineer to join our existing QA team to ensure that all aspects of the software development cycle follow industry best practices for application quality from ticket test cases to full automation.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  

Responsibilities:

  • Proactively contribute to test planning, designing, execution, and reporting
  • Test features as they are built, expand on and design effective test cases
  • Test web, mobile, and API applications using a variety of testing tools
  • Translate detailed product specifications, wireframes, and mockups into comprehensive test plans and use cases.
  • Collaborate with Product and Development Teams to analyze and understand application requirements, identifying potential gaps, and validate acceptance criteria
  • Plan and execute regression testing effectively
  • Provide status updates to assigned Development Team and QA Manager as needed to track progress.
  • Communicate effectively with on-shore and off-shore teams  

Key Qualifications:

  • Bachelor’s degree in Computer Science or relevant field experience
  • 5+ years of experience testing web-based, mobile applications, along with APIs/web services
  • 2+ years of API/web services testing using SoapUI or Postman
  • Experience with testing complex applications
  • Experience reading XMLs/JSON
  • Experience analyzing API request/response flow
  • The ability to write clear reproducible bug reports
  • Experience with regression test cases
  • Strong interpersonal & analytical skills with proven ability to work independently as well as with a broad range of personality styles and types
  • Self-starter with a drive to succeed
  • Ability to quickly understand a business product/application
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experienced at working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Hospitality hotel work or software experience is a plus
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Experience with JIRA
  • Have a “Testing Mindset” – constantly looking for ways to ‘break’ the application
  • Hospitality hotel work or software experience is a plus
  • Experienced with Performance Testing using JMeter, LoadRunner, NeoLoad, Blazemeter, and/or similar performance testing tools
  • Experience with Automation testing using Selenium WebDriver, Cucumber, RestAssured, and/or other open source testing tools
  • Willing to learn new tools and technologies

Apply for this position

Sales Director

About StayNtouch, A Shiji Group Brand

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are looking for a seasoned Sales Director to join our team.  The ideal candidate should have a demonstrable record of success in complex B2B technology SaaS sales, including finding, developing and closing enterprise deals.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Collaborate with other sales resources and company management to sell ground-breaking products to hotel companies of all sizes.
  • Use your communication skills to engage in outbound calls targeting decision makers (from C-level executives to IT Directors).
  • Use web presentation tools (Join.Me and PowerPoint) to deliver compelling demonstrations to prospective customers and track your opportunities using Salesforce.com CRM.
  • Meet and exceed sales quotas.
  • Own the sales cycle from initial opportunity to close, including self-generated opportunities.
  • Learn and maintain in-depth knowledge of StayNTouch’s products, industry trends, and the overall competitive landscape.

Key Qualifications:

  • Bachelor degree and/or equivalent working experience
  • 3+ years B2B sales experience selling SaaS technology, including C-level and complex accounts
  • Exceptional organizational, presentation, and communication skills
  • Strong problem-solving skills
  • Track record of exceeding quota (top 10-20% of the company)
  • Prior background working in a fast-paced, smaller organization.  Ability to realize results with limited day-to-day guidance and support
  • Willing to travel up to 40%

Ideal Attributes:

  • Hotel and/or hospitality software industry experience required
  • Experience selling web-based SaaS solutions to senior level executives preferred
  • History managing and closing complex sales
  • Must have a customer-first attitude, always demonstrating a high level of professionalism and business acumen
  • Ability to work in a fast paced growing company environment
  • An ability to adapt to change quickly
  • An ability to work in a collaborative team environment
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel

Apply for this position 

Payroll & Benefits Specialist

About StayNtouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking a Payroll & Benefits Specialist to process semi-monthly payroll, maintain StayNTouch’s health and welfare benefit plans & 401(k), and serve as the primary employee contact for the benefit or payroll inquiries.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Process the semi-monthly transfer of payroll data to Paychex and review for accuracy
  • Prepare and submit employee 401K and plan matching
  • Record and reconcile PTO on a monthly basis
  • Calculate sales commissions
  • Administer various employee health and welfare benefit plans and 401(k)
  • Compile reports from payroll system software as needed
  • Create journal entries in support of payroll accrual and reconciliation
  • Maintain employee benefits filing systems and ensure benefit changes are processed for payroll deduction
  • Serve as the main point of contact for employee payroll or benefit inquiries
  • Reconcile monthly benefit statements
  • Preparation of annual retirement census information for testing and auditing
  • Preparation of Plan 5500
  • Assist with annual audits including tax audits and tax return preparation
  • Perform other duties as assigned

Skills and Qualifications:

  • Bachelor’s degree in Accounting, HR, or related field
  • 2+ years’ experience in a payroll or benefit-related role
  • 2+ years’ working experience in ADP/Paychex
  • Strong Microsoft Office skills, Excel
  • Detail oriented with strong organizational and communication skills, written and verbal
  • Ability to maintain confidentiality

Physical demands:

  • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Payroll & Benefits Specialist job. Reasonable accommodation can be made to enable people with disabilities to perform the described functions of the Payroll & Benefits Specialist job.
  • While performing the responsibilities of the Payroll & Benefits Specialist, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required for this job include close vision.

US Citizen or Permanent Residents only

Apply for this position

Escalation Engineer

About StayNtouch, A Shiji Group Brand

StayNTouch, based on Bethesda MD and a wholly owned company of the Shiji Group, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well know hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

The Escalation Engineer is a dependable, adaptable, resourceful advocate for our customers.  A successful Escalation Engineer enjoys interfacing with people, solving problems, is passionate about customer service and wants to grow within a business development/client services profession.  This position will help handle escalated customer cases and use excellent diagnostic and troubleshooting skills to ensure clients are successful in using and understanding StayNTouch applications. The Escalation Engineer acts as a liaison between Client Services and the Engineering team and serves as the voice of the customer into engineering.

StayNTouch is a company aimed at transforming the hospitality industry.  StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

         Responsibilities:

  • Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development
  • Respond and analyze complex inquiries of technical and functional nature not in a routine and require deviation from standard procedures.
  • Provide contributions to the central escalation knowledge base.
  • Identify support tools gaps, enhance needs and propose solutions.
  • Facilitates the entire call resolution process from initial contact (call or email) to final resolution.
  • Investigate, log and monitor bug reports from discovery through resolution.
  • Escalates issues, as needed, to appropriate Client business units and Service Providers and document requests following established procedures.
  • Manage customer expectations and maintain high customer satisfaction.
  • Work on-call and weekend shifts on rotation

            Key Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  •    6+ years of experience in customer support with a B2B or B2C software business or PMS installation
  • Experience handling support escalations to engineering teams
  • Previous experience working directly with business clients
  • Ability to diagnose, simplify and explain complex issues
  • Demonstrated troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Familiarity with trouble ticketing systems (Jira, Bugzilla, FreshDesk, ZenDesk, etc.)
  • Experience in a SaaS software company
  • Experience in the hospitality industry, preferably OPERA PMS
  • Experience with PMS support and /or installation.
  • Experience with troubleshooting integrations CRS/POS/COMTROL

Apply for this position

Back End/ROR Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are looking for an engineer to help build highly reliable and scalable applications. Our focus includes service-oriented applications, HTTP transactions, and data processing scripts. Your primary responsibility would be to contribute to our development cycles for our applications in various areas of design, development, release, and maintenance. You would also need to communicate with other team members throughout various layers of the infrastructure. This position is a commitment to collaborative problem solving, sophisticated design, and building quality products.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform. 

Responsibilities:

  • Work as part of an agile team to build various applications in a distributed infrastructure
  • Design, build and efficiently maintain reusable and reliable Ruby code
  • Use a variety of methods such as data modeling, query optimization, and caching to improve the overall performance of our applications.
  • Help maintain code quality, organization, and automatization.
  • Contribute new ideas to help improve the performance, quality, and responsiveness of the applications
  • Manage complete stories, tasks, and bugs in JIRA.

Key Qualifications:

  • Good understanding of the syntax of Ruby and its nuances
  • Solid understanding of object-oriented programming and meta-programming
  • Understanding of functional programming style in Ruby
  • Familiarity with concepts of Micro-service, MVC, Mocking, ORM, PubSub, RESTful, and SOAP
  • Familiarity with popular messaging service such as RabbitMQ
  • Familiarity with TDD or BDD
  • Skills for writing reusable Ruby libraries that may be used in expressive ways
  • Understanding of fundamental design principles behind a scalable application
  • Familiarity with development aiding tools such as Bundler, Rake, God, etc
  • A familiarity of Github for code versioning
  • Familiarity with Agile development methodology
  • Familiarity with JIRA
  • Good understanding of request processing, queuing, caching, data storage, partitioning, and replication.

Ideal Attributes:

  • An active GitHub account with open-source contributions
  • Experience in a SaaS company
  • Experience in the hospitality industry
  • Experience in AWS cloud services

Apply for this position

Cloud Architect

About StayNTouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking an accomplished hands-on Cloud Architect having demonstrable experience with cloud-based SaaS applications to lead our DevOps team and guide our architectural direction. This architect will maintain and scale our existing AWS infrastructure globally, support the addition of new features, and automate our development processes.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform. 

Responsibilities:

  • Lead global DevOps team, manage priorities and maintain the agile process
  • Spearhead major architectural changes to the cloud infrastructure using your advanced expertise of the potential solutions
  • Document and communicate standards to ensure stability, quality, and maintainability
  • Automate highly available infrastructure configuration, server setups, application deployments, and scaling of the system
  • Work with developers to ensure development processes are automated and optimal
  • Maintain security of the system, including recurring security patches, while ensuring PCI and GDPR compliance
  • Monitor the system and maintain proper alerting of all resources
  • Release new versions of the applications and infrastructure, maintain code freezes and the branching process
  • Evaluate the efficiency of existing infrastructure and recommend improvements, considering metrics such as memory and CPU
  • Identify and resolve single points of failures that could result in application downtime
  • Help design and implement across region disaster recovery plan
  • Review and approve infrastructure changes
  • Manage developer tool configuration and user access
  • Collaborate with QA team in support of testing infrastructure (CI, Stress, Regression, etc)

Key Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent
  • AWS Certified as Solutions Architect
  • 8+ years of relevant work experience
  • 3+ years with AWS resources.  In particular, you’ll need to have a good understanding of most of the following: Cloudformation, AWSCLI, EC2, Auto Scaling, S3, RDS Aurora,
  • Redshift, ElastiCache, Elastic Beanstalk, Lambda, API Gateway, Load Balancers, Route 53, IAM, CloudWatch, SQS, and SNS
  • 5+ years with Linux OS
  • 3+ years with scripting languages such as Bash
  • 2+ years with Chef, Puppet, Ansible, or other configuration management tools
  • 2+ years with Jenkins or similar
  • Knowledge of programming languages such as Ruby, Python, JavaScript, Java, Node
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experience working with both local and off-shore teams
  • Experience working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Master’s Degree in Computer Science or equivalent
  • Experience with JIRA
  • Experience with Git
  • Experience with RabbitMQ
  • Experience with Redis
  • Experience with New Relic
  • Experience with Docker or Kubernetes
  • The sense of ownership and pride of your contributions and its impact on the company’s growth and success
  • Experience with the hospitality hotel industry

Apply for this position

Senior QA Automation Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking a detailed oriented, experience QA automation engineer to join our existing QA team to ensure that all aspects of the software development cycle follow industry best practices for application quality by building and extending full automation for regression, performance and smoke testing.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Proactively contribute to developing and maintaining test automation frameworks using Selenium WebDriver, Cypress, TestNG, Cucumber, and/or other open source test automation tools
  • Develop and implement Test Automation Strategies and Test Plans
  • Contribute to Performance Testing Activities – have familiarity with Performance testing tools like JMeter and Loadrunner
  • Drive automation development, execution, and reporting to meet stakeholders’ expectations
  • Identify the scope of automation testing required for each sprint/release based on the requirements
  • Guide other QA team members in implementing test automation best practices
  • Test features as they are built, write automated tests and expand on and develop test cases for our application.
  • Collaborate with Product and Development Teams to analyze and understand application requirements, identifying potential gaps, and validate acceptance criteria
  • Document clear reproducible bug reports.
  • Provide status updates to assigned Development Team and QA Manager as needed to track progress.

Key Qualifications:

  • 7+ years of overall experience testing web-based and mobile applications, along with automation activities involving web-based applications
  • 5+ years of Selenium automation experience
  • 3+ years of API/web services testing using SoapUI or Postman, and RestAssured
  • Experienced with Java, JavaScript, Node.js
  • Experienced with CI/CD concepts and Jenkins pipeline
  • Experienced with Github
  • Experienced with Mobile testing using Appium and/or SauceLabs
  • Familiarity with Amazon Web Services
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experienced in working with both local and off-shore teams
  • Experienced at working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Experience with testing complex applications
  • Experienced with BDD concepts using Cucumber/Gherkin
  • Bachelor’s degree in Computer Science or a related field experience
  • Strong interpersonal & analytical skills with proven ability to work independently as well as with a broad range of personality styles and types
  • Self-starter with a drive to succeed
  • Ability to quickly understand a business product/application
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Have a “Testing Mindset” – constantly looking for ways to ‘break’ the application
  • Experience with JIRA
  • Previous experience testing Ruby on Rails and Angular applications
  • Hospitality hotel work or software experience is a plus
  • Experienced with Performance Testing using Jmeter, LoadRunner, NeoLoad, Blazemeter, and other similar performance testing tools
  • Ability to train others in test automation with Java/JavaScript and Gherkin

Apply for this position

UI Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking to help grow the user interface of our SaaS-based, property management system (PMS).  Your primary responsibility would be to contribute to our development cycles for our applications in various areas of design, development, quality, and maintenance. You would also need to communicate with other team members throughout various layers of the infrastructure. This position is a commitment to collaborative problem solving, sophisticated design, and building quality products.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Hands-on coding.
  • Technical implementation of user interface design, responsive.
  • Hands-on architectural and technical design.
  • Work on and complete stories, tasks, and bugs.
  • Work as part of a 5 to 8 members scrum team.
  • Assist with testing when needed.

Key Qualifications:

  • Bachelor degree and/or equivalent working experience
  • 3+ years experience with JavaScript and Responsive Design (extra points for Angular.JS, React, Angular, jQuery, and Backbone)
  • Experience in crafting HTML/CSS for complex, modern web page look-and-feel and interaction
  • Experience with LESS, SASS, and implementation of progressive enhancement design (RWD, AWD)
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Strong UI design skills
  • Familiarity with Angular.JS or other JavaScript based framework, JQuery, HTML5/CSS3, Responsive Design
  • Familiarity with Unit Test frameworks like Jasmine with Karma
  • Basic programming/scripting skills
  • Experience in a SaaS company
  • Experience in the hospitality industry

Good to Have

  • Work experience in
  • Typescript
  • Hybrid Mobile Applications (Cordova, ionic)
  • Webpack, Browserify and other bundling tools

Apply to this position

Senior Development Operations Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch, Inc., a Shiji Group company, based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as The Aria Las Vegas, The Fontainebleau Miami Beach, Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking an accomplished hands-on Senior DevOps Engineer having demonstrable experience with cloud-based SaaS applications.  This engineer will maintain and scale our existing AWS infrastructure globally, support the addition of new features, and automate our development processes.

StayNTouch is a company aimed at transforming the hospitality industry. StayNTouch delivers an entirely new approach to how hotels dramatically streamline operations and increase margin, connect and engage their guests and finally, how guests experience their hotels. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  

Responsibilities:

  • Automate highly available infrastructure configuration, server setups, application deployments, and scaling of the system
  • Help design architectural changes to the cloud infrastructure
  • Work with developers to ensure development processes are automated and optimal
  • Maintain security of the system, including recurring security patches, while ensuring PCI and GDPR compliance
  • Monitor the system and maintain proper alerting of all resources
  • Release new versions of the applications and infrastructure, maintain code freezes and the branching process
  • Evaluate the efficiency of existing infrastructure and recommend improvements, considering metrics such as memory and CPU
  • Identify and resolve single points of failures that could result in application downtime
  • Help design and implement across region disaster recovery plan
  • Review and approve infrastructure changes
  • Manage developer tool configuration and user access
  • Collaborate with QA team in support of testing infrastructure (CI, Stress, Regression, etc)

Key Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent
  • 5+ years of relevant work experience
  • 2+ years with AWS resources.  In particular, you’ll need to have a good understanding of most of the following: Cloudformation, AWSCLI, EC2, Auto Scaling, S3, RDS Aurora, Redshift, ElastiCache, Elastic Beanstalk, Lambda, API Gateway, Load Balancers, Route 53, IAM, CloudWatch, SQS, and SNS
  • 3+ years with Linux OS
  • 2+ years with scripting languages such as Bash
  • 1+ years with Chef, Puppet, Ansible, or other configuration management tools
  • 1+ years with Jenkins configuration
  • Knowledge of programming languages such as Ruby, Python, JavaScript, Java, Node
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experience working with both local and off-shore teams
  • Experience working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Master’s Degree in Computer Science or equivalent
  • AWS Certified
  • 2+ years with JIRA
  • 2+ years with Git
  • Experience with RabbitMQ
  • Experience with Redis
  • Experience with New Relic
  • Experience with Docker or Kubernetes
  • The sense of ownership and pride of your contributions and its impact on the company’s growth and success
  • Experience with the hospitality hotel industry

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