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Product Manager, Integrations

About StayNtouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as Great Wolf Resorts, Yotel, First Hotels and the TWA Hotel. 

We are seeking a Product Manager, Integrations, with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker combining both product strategy and product management skills to help drive our company’s growth.  

Essential Duties and Responsibilities (includes, but not limited to the following): 

  • Deliver our newest product innovation from concept to release and maintain on-going product evolution with a specific focus on integrations and APIs, message traffic and maintenance, vendor certifications as well as data analysis. Manage and perform certification projects with 3rd party vendors to integrate our PMS
  • Serve as a strategic product thinker with a passion for the latest technology innovations. Turn this passion into providing value to our clients by enhancing the feature and functionality set of the product and driving our Company’s growth and profitability.
  • Work in an agile development environment to launch new products and major product innovations
  • Assist the scrum teams with writing stories, define requirements and acceptance criteria for integration features
  • Assist the QA team with testing
  • Work closely and collaboratively with clients, customer success managers, product marketing, sales executives, and development team members.
  • Active participation in client management, sales, and marketing opportunities including working with top clients on new product innovations

Skills and Qualifications:

  • Minimum of 2 years’ experience in managing software integrations (API endpoints, SOAP, JSON based integrations) 
  • Previous experience with the hospitality industry integrations realm, HTNG, Open Travel Alliance and property interfaces  
  • Ability to read and understand XML messages as well as JSON APIs
  • Bachelor’s degree and/or equivalent working experience
  • 3+ years of successful business leadership blending company strategy, product strategy, product management, and product marketing activities
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work with deadlines in a fast paced working environment

Ideal Candidate will also have:

  • Proven track record of product innovation changing the dynamics of an existing or emerging market 
  • Experience with global software and services 
  • Experience with SDLC, specifically in a Scrum development environment
  • Experience working in an agile development environment

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=104

 StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

QA Automation Engineer

About StayNTouch

StayNTouch, Inc., based in Bethesda, MD, is revolutionizing hotel operations through mobile-optimized property management solutions. We provide solutions that enable mobile check in for hotel guests to well-known hotels such as Great Wolf Resorts, Yotel, Modus Hotels and Freehand Hotels.

We are seeking a detailed oriented, mid-level QA Automation Engineer to join our existing QA team to ensure that all aspects of the software development cycle follow industry best practices for application quality by building and extending full automation for regression, performance and smoke testing.

Essential Duties and Responsibilities (includes, but not limited to the following):

  • Proactively contribute to developing and maintaining test automation frameworks using Protractor, TestNG/JUnit, Cucumber, and/or other open source test automation tools
  • Develop and implement Test Automation Strategies and Test Plans
  • Contribute to Performance Testing Activities – have familiarity with Performance testing tools like JMeter and Loadrunner
  • Design automation tests at the API level
  • Drive automation development, execution, and reporting to meet stakeholders’ expectations
  • Identify the scope of automation testing required for each sprint/release based on the requirements
  • Guide other QA team members in implementing test automation best practices
  • Test features as they are built, write automated tests and expand on and develop test cases for our application.
  • Collaborate with Product and Development Teams to analyze and understand application requirements, identifying potential gaps, and validate acceptance criteria
  • Document clear reproducible bug reports.
  • Provide status updates to assigned Development Team and QA Manager as needed to track progress.

Skills and Qualifications:

  • 4+ years of overall experience testing web-based and mobile applications, along with automation activities involving web-based applications
  • Current experience with Test Automation Framework Development using Protractor w/TypeScript or JavaScript
  • 3+ years of API/Web Services Testing using Postman, RestAssured, and other open source API testing frameworks
  • Experience in testing Angular and Node.js applications
  • Experienced with TypeScript, JavaScript, Node.js, Java, Ruby
  • Experienced with Github
  • Experienced with Mobile testing using Appium and/or SauceLabs
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experienced at working closely with developers in an Agile/Scrum environment
  • Experienced with BDD concepts using Cucumber/Gherkin
  • Associate’s degree in any relevant field
  • Strong interpersonal & analytical skills with proven ability to work independently as well as with a broad range of personality styles and types

Ideal Candidate will also have:

  • A “Testing Mindset” – constantly looking for ways to ‘break’ the application
  • Experience with JIRA
  • Experience with working with local and off-shore teams
  • Familiarity with Amazon Web Services
  • Experience with CI/CD concepts and Jenkins pipeline
  • Hospitality hotel work or software experience 
  • Experience with Performance Testing using Jmeter, LoadRunner, NeoLoad, Blazemeter, and other similar performance testing tools
  • Self-starter attitude with a drive to succeed
  • Ability to quickly understand a business product/application
  • Ability to train others in test automation using Protractor 

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=103 

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities

Software Engineer

About StayNTouch 

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We deliver an entirely new approach to how hotels streamline operations and increase margin, connect and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as Great Wolf Resorts, Yotel, First Hotels and the TWA Hotel.  

We are looking for an Engineer to help build highly reliable and scalable applications. Our focus includes service-oriented applications, HTTP transactions, and data processing scripts. 

Essential Duties and Responsibilities (includes, but not limited to the following):

  • Work as part of an agile team to build various applications in a distributed infrastructure
  • Design, build and efficiently maintain reusable and reliable Ruby code
  • Use a variety of methods such as data modeling, query optimization, and caching to improve overall performance of our applications.
  • Help maintain code quality, organization, and automatization.
  • Contribute new ideas to help improve the performance, quality, and responsiveness of the applications
  • Manage complete stories, tasks, and bugs in JIRA.

Skills and Qualifications:

Bachelor’s degree in Computer Science or equivalent field experience

  • Good understanding of the syntax of Ruby and its nuances
  • Solid understanding of object-oriented programming and meta-programming
  • Understanding of functional programming style in Ruby
  • Familiarity with concepts of Micro-service, MVC, Mocking, ORM, PubSub, RESTful, and SOAP
  • Familiarity with popular messaging service such as RabbitMQ
  • Familiarity with TDD or BDD
  • Skills for writing reusable Ruby libraries that may be used in expressive ways
  • Understanding of fundamental design principles behind a scalable application
  • Familiarity with development aiding tools such as Bundler, Rake, God, etc.
  • A familiarity of Github for code versioning
  • A familiarity with Agile development methodology
  • Familiarity with JIRA
  • Good understanding of request processing, queuing, caching, data storage, partitioning, and replication.

Ideal Candidate will also have:

  • An active GitHub account with open-source contributions
  • Experience in a SaaS company
  • Experience in the hospitality industry 
  • Experience in AWS cloud services

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=102

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

DevOps Engineer

About StayNTouch 

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We deliver an entirely new approach to how hotels streamline operations and increase margin, connect and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as Great Wolf Resorts, Yotel, First Hotels and the TWA Hotel.  

We are seeking an accomplished hands-on DevOps Engineer with proven experience with cloud-based SaaS applications.  This individual will maintain and scale our existing AWS infrastructure globally, support the addition of new features, and automate our development processes.

Essential Duties and Responsibilities (included, but not limited to the following):

  • Automate highly available infrastructure-as-code configuration, systems setup, application deployments, and scaling of systems
  • Work with developers to ensure development processes are automated and optimal
  • Help design, develop and implement a cross region disaster recovery plan
  • Maintain security of the system, including recurring security patches and auditing, while ensuring PCI and GDPR compliance
  • Monitor the system and maintain proper alerting for all critical resources 
  • Release new versions of applications and infrastructure, maintain code freezes and the branching process
  • Evaluate efficiency of existing infrastructure components, recommend and develop improvements and optimizations
  • Identify and resolve single points of failures and unoptimized implementations, that could result in application downtime or performance degradation
  • Review and approve infrastructure changes
  • Manage developer tool configuration and user access
  • Collaborate with QA team in support of testing infrastructure (CI, Stress, Regression, etc.)

Skills and Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent
  • 3+ years working with a cloud-based infrastructure, with knowledge of provisioning and maintaining servers, databases, caches, message queues, security, etc.
  • 3+ years with Linux OS
  • Experience with scripting languages such as Bash
  • Experience with Chef, Puppet, Ansible, Terraform or other configuration management tools
  • Experience with Jenkins configuration
  • Knowledge of programming languages such as Ruby or Python
  • A critical thinker; strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experience working with both local and remote teams
  • Experience working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments

Ideal Candidate will also have:

  • AWS Certified
  • Experience with Docker or Kubernetes
  • Experience with high-availability, multi-region implementations
  • Experience with JIRA
  • Experience with Git
  • Experience with RabbitMQ
  • Experience with Redis
  • Experience with New Relic
  • Experience with ELK
  • The sense of ownership and pride of your contributions and its impact on the company’s growth and success
  • Experience working with both local and remote teams
  • Experience in hospitality hotel industry

To apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=105 

StayNTouch, Inc. does not discriminate in employment opportunities or practices on the basis of race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

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