Independent & Boutique Hotels

PMS like Stayntouch are designed to eliminate manual administrative work, allowing independent operators to focus on the guest and saving time across several key areas:

• Rapid Deployment & Training: The Stayntouch Auto-Configurator Tool uses a standardized Excel template to cut initial PMS configuration from the standard 2-3 days of manual work down to just a few hours. Role-based eLearning via Stayntouch Academy allows new hires to become proficient quickly; front desk training takes just 1.5 to 3.5 hours, and housekeeping takes only 26 minutes.
  
  
• Automated Guest Check-in and Checkout: The pre-check-in flow can be set to automatically find a clean room, authorize the credit card on file, check the guest in, and send them a “room ready” email with instructions to download a mobile key or pick one up. Mobile checkout allows guests to settle their own balance, which instantly alerts housekeeping and reduces physical room checks.
  
  
• Mobile Housekeeping & Room Assignment: The system automatically generates daily cleaning tasks (like stayovers, departure cleans, or rollover dirty rooms) based on guest movement and length of stay. Housekeepers receive these tasks on a mobile tablet, allowing them to track cleaning times and instantly update rooms to “clean” or “inspected” without manual radio dispatch to the front desk. The system also features a Room Ready Auto Check-In function that automatically checks queued guests in and emails them their room number or mobile key the moment housekeeping marks a room as inspected.
  
  
• Virtual Credit Card (VCC) and OTA Billing Automation: Stayntouch PMS completely automates third-party billing by automatically extracting Virtual Credit Cards from OTAs, routing the room and tax charges to a hidden secondary bill, and automatically charging the VCC on the exact day of arrival, day after arrival, or day of departure
  
  
• End of Day (Night Audit) & Reporting Automation: Properties can set the Automated End of Day (EOD) to run completely unattended at a predetermined time. Management can also schedule reports (such as the Manager Daily Report or Pace Report) to run automatically and deliver directly to an email inbox, SFTP server, Dropbox, or Google Drive.
  
  
• Automated Upselling: During mobile/kiosk check-in flows, hotels can automatically offer room upgrades, early check-in, and late check-out based on dynamic pricing algorithms, removing the burden of manual pitching from the front desk.
  
  
• Digital Registration Cards: Front desk staff can send a digital registration card to a kiosk, where guests can update their own details, accept terms, and sign. Changes automatically sync to the PMS without staff needing to re-enter data.

Stayntouch empowers boutique hotels to reduce OTA reliance and drive high-margin direct bookings through its native tools and deep integration ecosystem:

• The Stayntouch Internet Booking Engine (IBE): This fully integrated, customizable booking engine sits directly on your website to provide a frictionless shopping cart experience. It supports high-converting features like Extras (separately purchased add-ons) allowing guests to customize their stay at the point of booking, Access Codes to easily offer negotiated corporate or promotional rates online, and Google Tag Manager (GTM) tracking to optimize your marketing funnel. 
  
  
• Robust CRM Integrations: Stayntouch connects via Open APIs to leading hospitality CRMs like Revinate, dailypoint, For-Sight, Thynk (Salesforce), Fuel CRM, and Directful. This allows boutiques to build centralized guest profiles and trigger hyper-personalized pre-arrival and post-stay email campaigns that drive repeat direct business.
  
  
• Loyalty & Reward Programs: The platform natively supports basic hotel loyalty programs and integrates with third-party networks like Stash Hotel Rewards and Journey, which are specifically tailored to independent properties looking to build loyalty without a franchise flag.
  
  
• Direct-Booking Conversion Tools: Stayntouch integrates with specialized tools like Rezylist, an automated waitlist that alerts guests to book directly when a room opens up (avoiding OTA fees), and Directo, a browser extension that redirects travelers browsing an OTA page straight to the hotel’s direct website.
  
  
• Frictionless Group Bookings: Boutique hotels can offer groups a dedicated group code or a custom URL, allowing wedding or corporate guests to search availability and book directly into their specific room block on the hotel’s website.

As an independent hotel grows into a multi-property group or chain, Stayntouch’s cloud-native architecture effortlessly scales through its cloud-native architecture and centralized Multi-Property features:

• Cloud-Native Architecture: Hosted on AWS with near 100% uptime, the platform is device-agnostic and relies on a scalable, modular infrastructure. It boasts low latency (averaging 150-256 milliseconds) and allows properties to scale without expensive on-site server hardware.
  
  
• Centralized Template Configuration: To enforce brand consistency and eliminate repetitive data entry, chain administrators can build operational templates globally. Super-users can centrally configure rate types, deposit and cancellation policies, charge codes, user permissions, and housekeeping task lists, and instantly “subscribe” or push them down to all properties in the portfolio.
  
  
• The Multi-Property Chain Dashboard: Executives and regional managers can oversee up to 100+ properties from a single sign on (SSO). The dashboard provides real-time, side-by-side visibility into today’s occupancy, available rooms, and best available rates, and allows filtering by “Custom Property Groups” (e.g., specific regions or brands).
  
  
• Cross-Property Booking & Shared Profiles: Staff can instantly check live availability across the entire portfolio and book a reservation at any sister property without needing to log out. Furthermore, guest, company, and travel agent profiles are shared globally, allowing staff to view aggregated stay statistics (ADR, total stays) and push shared “Alerts” and “Notes” to display on reservations across the entire chain.
  
  
• Consolidated Multi-Property Reporting: Instead of running manual reports for every hotel, administrators can generate aggregated Forecast, Business on the Books, Check-In/Check-Out, and Top 100 Guest reports across the entire estate or targeted regions. 
  
  
• Open Integration Ecosystem: With connectivity to 1,400+ integrations via Open APIs, scaling hotels can easily plug in enterprise-grade tools as their operational needs become more sophisticated.