Case Studies

Fontainebleau Embraces Guest Mobile Engagement to Drive New Service Paradigm & New Revenues

The icon deploys the leading mobility platform to elevate guest experience and drive new revenues. 

Fontainebleau Miami is a legendary landmark resort offering a spectacular blend of golden-era glamour and modern luxury. Recognizing the rise of mobility, tablet, smartphone and guest desire for choice-of-service delivery, the iconic property sought to further improve guest experience and guest service levels by leveraging mobility for hotel staff, as well as guests.

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ARIA Las Vegas Slashes Check-in Wait Times with Mobile Option

StayNTouch Mobility Platform provides “choice of service” to guests for streamlined arrivals and departures.

The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment. This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas. “Our goal was to speed up the arrival experience so our guests didn’t spend time standing in line instead of starting their stay with us immediately upon arrival,” admits Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA Las Vegas.

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See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.

Your demo will include how to:

Manage and Set Tasks Across Your Departments

Ensure Guest Satisfaction & Safety With Contactless Check-in Options

Automate Easy Upsells & Monetized Early/Late Checkouts

Set & Manage Rates/Availability

Integrate With Tools and Platforms Essential to Your Hotel

And More!

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