2022 Hotelier Technology Sentiment Report
Hotels’ adoption of on-property tech innovations expected to grow by 50% by the end of 2022.
The 2022 Hotelier Technology sentiment report reveals sentiments from over 500 hoteliers globally, representing branded and independent hotels, about emerging technologies and takes a pulse on trends in both hotel operations and the guest experience. The report focuses on a range of issues including:
- The evolution and necessity of digital technology in hospitality to combat challenges brought upon by the pandemic:
- The longevity of self-service technology
- The use of technology to empower a limited hotel staff
- Technology’s role in streamlining processes and guest personalization
Research and report conducted by graduate students at NYU Tisch Center of Hospitality:
Chloe Carver, MS Candidate, Global Hospitality Management
Cara Kun, MS Candidate, Global Hospitality Management
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