2022 Hotelier Technology Sentiment Report

Hotels’ adoption of on-property tech innovations expected to grow by 50% by the end of 2022.

The 2022 Hotelier Technology sentiment report reveals sentiments from over 500 hoteliers globally, representing branded and independent hotels, about emerging technologies and takes a pulse on trends in both hotel operations and the guest experience. The report focuses on a range of issues including:

  • The evolution and necessity of digital technology in hospitality to combat challenges brought upon by the pandemic: ​
  • The longevity of self-service technology
  • The use of technology to empower a limited hotel staff
  • Technology’s role in streamlining processes and guest personalization​​

Research and report conducted by graduate students at NYU Tisch Center of Hospitality:  

Chloe Carver, MS Candidate, Global Hospitality Management
Cara Kun, MS Candidate, Global Hospitality Management


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