Overbooking can be stressful; for your revenue manager, your front desk agent, and for the guest that needs last-minute accommodations! But not overbooking means dealing with no-shows, cancellations and early checkouts while leaving precious revenue on the table. Hoteliers need a smart overbooking strategy so that they can maximize their revenues, without negatively affecting the guest experience, or generating bad reviews. During this webinar, you will learn:
The live presentation will be followed by a short Q&A session.
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As a content and customer marketing specialist, Justin is committed to helping hoteliers strategize on ways to combine technology and human support to personalize guests' experiences and enhance operations.