Author’s POV A guest-centric PMS gives hoteliers the accessibility and flexibility to meet guests wherever they are and always maintain a finger

The hospitality industry has faced enormous challenges in the wake of the COVID-19 pandemic, including lasting reductions in occupancy and revenue, increased

Since the start of the pandemic, hotels have been caught in a COVID Catch-22: They are expected to deliver enhanced service, cleanliness

Author: Kacey Bradley – travel and hospitality blogger behind The Drifter Collective If you own a hotel, you know that times are challenging.

Even though the recovery phase is well underway for some hotels, the hospitality industry in large still faces a number of novel

Of course, none of this means that the requirements for running a successful hotel brand have gotten any easier — if anything,

The concept of luxury is often associated with static and detached notions of service and aesthetics: think white-gloved wait staff, Victorian-era aesthetics,