Implementation & Support
Switching your PMS shouldn't slow your property down. Stayntouch gets your team up and running in weeks, not months, and stays with you long after go-live.
Fast, Stress-Free Implementations
Most PMS migrations are a project in themselves. Stayntouch is designed to be different. From flexible deployment options to self-paced staff training, every part of the onboarding experience is built to minimize disruption and get your team confident quickly.
Hospitality Experts, Every Step
Choose fully remote implementation, on-site support, or a combination of both. Stayntouch fits around your operation, not the other way around.
- Remote or On-site Implementation Options
- Full Portfolio Configuration in 30 to 45 Days
- Dataloader Module for Fast Legacy Data Migration
- Guest Profiles, Group Reservations, Company and TA Profiles
- Deposit Total Uploads
24/7 Responsive Support
When something goes wrong at 2am, you need a team that picks up. Stayntouch offers follow-the-sun support around the clock, with guaranteed ticket response times under 1 hour, included at no extra cost. It's a fundamentally different approach from most PMS vendors, and your team will feel the difference from day one.
- 24/7 Follow-the-Sun Support
- Guaranteed Ticket Response Time Under 1 Hour
- All-Inclusive Support at No Extra Cost
- Dedicated Customer Success Team
- On-Demand Training via Knowledge Base and eLearning Courses
Rapid Team Onboarding
Enhance guest experience by offering flexible booking options like hourly and day-use, as well as long-term stays of up to 90 days. Diversify your customer base with minimum stay discounts, custom packages, and tailored amenities.
- Hourly and day-use booking options.
- Long-term booking up to 90-days.
- Minimum length of stay discounts.
- Custom packages and allowances.
- Customizable amenities and room upgrades.
Rapid Team Onboarding
Stayntouch is built around one idea: software should be obvious to use. A clean interface, plain language, and context-aware design mean your staff spends less time in training and more time with guests. Full staff onboarding takes just 2 hours, with 90 minutes per module.
- Full Staff Training Completed in 2 Hours
- 90 Minutes to Train on Each Module
- Self-Paced Learning with Progress Tracking and Certifications
- Instant Plug-and-Play Activation
- Comprehensive Knowledge Base and Best Practice Webinars
Seamless System Transitions
Getting your data into a new PMS is usually the hardest part of any switch. Stayntouch makes it straightforward. The Dataloader module lets you bring over guest profiles, group reservations, company and travel agent profiles, and deposit totals, with legacy data migrated in as little as 1 to 2 hours.
- Remote or On-site Implementation Options
- Full Portfolio Configuration in 30 to 45 Days
- Dataloader Module for Fast Legacy Data Migration
- Guest Profiles, Group Reservations, Company and TA Profiles
- Deposit Total Uploads
Long-Term Customer Partnership
Stayntouch isn't a vendor that disappears after go-live. With a dedicated Customer Success team, all-inclusive support at no extra cost, and a 96% retention rate, the relationship is built to last.
- Dedicated Customer Success Team
- All-Inclusive Support at No Extra Cost
- 24/7 Follow-the-Sun Support
- Guaranteed Ticket Response Time Under 1 Hour
- On-Demand Training via Knowledge Base and eLearning Courses
