Implementation & Support
Switching your PMS shouldn't slow your hotel down. Stayntouch gets your team up and running fast, and stays with you long after go-live.
Fast, Stress-Free Implementations
A PMS migration doesn’t have to become a project of its own. Stayntouch simplifies the transition with flexible deployment options, intuitive training, and the resources your team needs to adopt quickly and confidently.
Deploy Your PMS Your Way
Get Your Portfolio Live in 30 to 45 Days
Train Your Team in Hours, Not Weeks
Count on Support Around the Clock
Deploy Faster. Adapt Smarter.
The right implementation approach keeps your hotel moving. A flexible deployment minimizes downtime, simplifies adoption, and helps your team realize value from day one.
- Remote or On-site Implementation Options
- Full Portfolio Configuration in 30 to 45 Days
- Dataloader Module for Fast Legacy Data Migration
Support That’s Always There When You Need It
When your operations depend on your PMS, support can’t wait. Stayntouch provides 24/7 access to real hospitality experts, not chatbots, so your team gets fast, knowledgeable assistance whenever they need it.
- 24/7 Follow-the-Sun Support
- Guaranteed Ticket Response Time Under 1 Hour
- All-Inclusive Support at No Extra Cost
- Dedicated Customer Success Team
Less Time Onboarding. More Time with Guests.
Stayntouch is built to be easy to learn and easy to use. With intuitive workflows and flexible training options, teams can get up to speed quickly, making it easier to train new hires, expand your talent pool, and get staff serving guests faster.
- Full Staff Training Completed in 2 Hours
- 90 Minutes to Train on Each Module
- Self-Paced Learning with Progress Tracking and Certifications
- Comprehensive Knowledge Base and Best Practice Webinars
Continuous Learning, Long-Term Success
The best teams keep learning. Stayntouch Academy provides flexible on-demand training resources that help staff strengthen their skills, stay engaged, and get more value from your PMS.
Courses and Learning Paths include:
- PMS Configuration and User Training
- Front Desk and Housekeeping
- Night Audit, Finance, and Revenue Management
- PMS Management and Property Champion
- Guest Mobility and Guest Kiosk
