Category Archives: Guest Experience

Hotel Hi-Ho: An Early Investment in Contactless Technology Proves Invaluable During the Pandemic

Hotel Hi-Ho’s bright neon sign overlooking the Merritt Parkway has been an icon of Fairfield,...

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Cedar Court Hotels: Coming Out “Fighting Fit” for a Safe and Seamless Post-COVID Reopening

Operating for over 35 years, Cedar Court Hotels is now the leading collection of 4-star hotels in Y...

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The Blackburn Inn & Conference Center: Using Contactless Technology to Create a Hygienic, Personalized Check-In

The economic and public health fallout surrounding the COVID-19 pandemic has devastated the hospita...

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How to Leverage Your Front Desk Team after Implementing a PMS Solution

A hotel property management system, or PMS, is powered by highly intelligent, cloud-based software....

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How Smaller Hotel Chains Can Benefit from Using a Hotel PMS

Once the province of the big hotel chains, property management systems (PMS) have recently become m...

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Implementing Messaging For Your Hotel and Guests

In today’s connected world, there are a plethora of mediums fighting for your guests’ attention...

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The Ten Best Customer Retention Strategies for Hotels

We begin our inquiry by asking, what is driving customer retention in hotels? Answering this questi...

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StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay

The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were...

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