October 21 2019
How Smaller Hotel Chains Can Benefit from Using a Hotel PMS
Once the province of the big hotel chains, property management systems (PMS) have recently become m...
Continue Reading >Category Archives: Guest Experience
October 17 2019
Implementing Messaging For Your Hotel and Guests
In today’s connected world, there are a plethora of mediums fighting for your guests’ attention...
Continue Reading > October 07 2019
The Ten Best Customer Retention Strategies for Hotels
We begin our inquiry by asking, what is driving customer retention in hotels? Answering this questi...
Continue Reading > October 04 2019
StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay
The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were...
Continue Reading > September 30 2019
The Top Hotel Incentives for Direct Bookings
Online travel agencies, or OTAs, are a mixed blessing for hotels. They help to fill rooms and achie...
Continue Reading > September 27 2019
StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay
When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profi...
Continue Reading > July 31 2019
Top Hospitality Trends of 2019 (So Far!)
Now that we’re just past the year’s halfway mark, it’s a great opportunity to take a look at ...
Continue Reading > July 22 2019
What Airbnb Can Teach The Hotel Industry
If only we could go back in time — you know, B.A., “before Airbnb” disrupted the hotel indust...
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