Category Archives: Guest Experience

How to Leverage Your Front Desk Team after Implementing a PMS Solution

A hotel property management system, or PMS, is powered by highly intelligent, cloud-based software....

Continue Reading >

How Smaller Hotel Chains Can Benefit from Using a Hotel PMS

Once the province of the big hotel chains, property management systems (PMS) have recently become m...

Continue Reading >

Implementing Messaging For Your Hotel and Guests

In today’s connected world, there are a plethora of mediums fighting for your guests’ attention...

Continue Reading >

The Ten Best Customer Retention Strategies for Hotels

We begin our inquiry by asking, what is driving customer retention in hotels? Answering this questi...

Continue Reading >

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay

The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were...

Continue Reading >

The Top Hotel Incentives for Direct Bookings

Online travel agencies, or OTAs, are a mixed blessing for hotels. They help to fill rooms and achie...

Continue Reading >

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay

When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profi...

Continue Reading >

Top Hospitality Trends of 2019 (So Far!)

Now that we’re just past the year’s halfway mark, it’s a great opportunity to take a look at ...

Continue Reading >