The Ten Best Customer Retention Strategies for Hotels

We begin our inquiry by asking, what is driving customer retention in hotels? Answering this questi.. Continue Reading >

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay

The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were.. Continue Reading >

The Top Hotel Incentives for Direct Bookings

Online travel agencies, or OTAs, are a mixed blessing for hotels. They help to fill rooms and achie.. Continue Reading >

StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay

When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profi.. Continue Reading >

A Guide on the Benefits of Hotel Digital Signage

The ability for hotels to communicate directly with their guests has never been greater. Many, if n.. Continue Reading >

Most Important KPIs for Hotels

If you avoided a speeding ticket on your way to work this morning and managed not to run out of gas.. Continue Reading >

Top Hospitality Trends of 2019 (So Far!)

Now that we’re just past the year’s halfway mark, it’s a great opportunity to take a look at .. Continue Reading >

What Airbnb Can Teach The Hotel Industry

If only we could go back in time — you know, B.A., “before Airbnb” disrupted the hotel indust.. Continue Reading >