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February 23, 2016

StayNTouch Partners with Van Hessen, Bringing PMS and Mobility Solutions to Hundreds of Hotels in The Netherlands and Belgium

Washington D.C., February 23, 2016 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced that its cloud-based PMS and mobility solutions have become an integral part of Van Hessen’s hotel automation systems, bringing StayNTouch’s solutions to properties throughout The Netherlands and Belgium.

“We are pleased to announce this partnership and are happy to make StayNTouch’s innovative solutions available to our hotel customers,” said Ruud Clements, Managing Director at Van Hessen. “StayNTouch’s ability to tackle one of the biggest challenges facing the hotel industry – leveraging emerging technology in mobility to connect hotel staff and guests to enhance the guest experience and drive increased guest revenue – gives our hotels a distinct edge. We believe StayNTouch’s products are helping to lead the future of automation in the hotel industry — and we are glad to make them available to our customers.”

“We are happy to partner with Van Hessen, a leading technology provider in Holland and Belgium,“ said Jos Schaap, StayNTouch’s CEO and Founder. “Today more than ever, consumers are demanding efficient, personalized service delivered through mobile devices, and hotels continue to wrestle with antiquated property management systems that cannot keep pace with consumer preferences. At the same time, they need to modernize hotel operations through advanced cloud applications. StayNTouch helps streamline operations and increase margins, revolutionizing how hotels connect and engage their guests and how guests experience their hotels – we look forward to working with Van Hessen and its hotels to bring their systems to higher levels of efficiency and profitability.”

StayNTouch’s proprietary Rover™ solution empowers hotel staff to perform functions efficiently via tablet and mobile devices, driving tangible benefits such an increase in revenue, and cost savings. Bringing the benefits of mobile operation as well as choice of service, the company’s Zest™ solution allows guests to self check-in and out, view hotel folio and receive upgrade promotions, all from their smart phones.

Since its inception in 2013, StayNTouch has signed dozens of high profile properties and is currently deployed across the U.S, as well as at the Yotel Schiphol and Zoku Amsterdam in The Netherlands.

About StayNTouch

Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet and mobile-based solutions to optimize the existing PMS. and make it mobile.

The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.

Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including MGM Resorts International, Great Wolf Hotels and Resorts, Zoku Amsterdam, Yotel Schiphol and the Fontainebleau Miami Beach.

Learn more by visiting www.stayntouch.com.

About Van Hessen

Founded in 1919, Van Hessen delivers automation and integrated software systems for the Hotel and Restaurant sectors.

The company’s headquarters are based in Ridderkerk (NL) and Boortmeerbeek (BE). Approximately one hundred staff members ensure fast installation and support for HoReCa systems in the Benelux countries and in West Africa.

For more on Van Hessen, visit www.vanhessen.nl

February 10, 2016

StayNTouch helps Carillon Miami Beach Hotel Deliver on Service Promise through New Mobility Platform

StayNTouch Mobility Platform lets staff interface with guests when and where the guests choose.

Bethesda, MD – February 10, 2016.   StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced that Carillon Miami Beach, an iconic luxury resort hotel, has implemented its cloud-based hotel software solutions. StayNTouch’s solutions are gaining adoption among branded as well as boutique hotels and is now in place at dozens of properties in North America and worldwide.

Z Capital Partners purchased the Carillon property in late 2014, opening it as Carillon Miami Beach in early 2015. It installed StayNTouch’s solution in November, 2015.. After the management team was introduced to the mobility solution, it quickly realized  it was in perfect alignment with their service philosophy.

“In simple terms, we are people serving people. As such we want to remove any barriers to that interaction, such as a front desk,” said Kristen Purvis, Director of Guest Experience. “Our staff can now service our guests in a way that does not intrude on their overall stay experience.” For example, guests can choose to be greeted by a hotel “host” at the airport and are immediately checked into their rooms via the StayNTouch Rover system on the host’s tablet.

“Introducing this new technology has been surprisingly easy,” continued Mark Houraney, Director of IT. “Installation was quick and painless and staff personnel only need about 20 minutes of training before they have mastered the application set.”

The resort has implemented three StayNTouch cloud-solutions on one platform:

  • Zest™:  Enables guest pre-engagement and mobile guest services via mobile web.  Guest-enabled mobile check-in & out via smart phone or desktop.
  • Rover ™:  Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization.  Enables staff flexibility to service guests anytime, anywhere.
  • Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing. “Carillon is a model of the new hotel service paradigm,” said Jos Schaap, CEO-Founder of StayNTouch, “The management team is committed to re-thinking the typical guest stay and recognizes that innovative technology can deliver choice and flexibility to their guests. We are delighted to bring our solutions to this wonderful resort property.”

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012. Last week, the company announced its Series A fundraise to expand its products’ reach worldwide.

About Carillon Miami Beach

An icon has been revived at Carillon Miami Beach. With a coveted oceanfront address, an intuitive approach to guest service, and an A-list team of culinary, spa, fitness, wellness, and hospitality experts, individually-curated experiences are abound at this accessibly sophisticated property. Culinary delights are created by Executive Chef Fritz Zwahlen at all dining venues, including the main restaurant, THYME. South Florida’s most expansive spa and fitness facility led by medical and wellness visionaries lets guests indulge in a dynamic roster of services only found at Carillon. Access to the European Thermal Spa experience, a two-story indoor rock wall, 40+ fitness classes daily, and a state-of-the-art, ocean view fitness space round out the incomparable facility. Sitting just on the northern fringes of the frenzied South Beach strip, Carillon takes advantage of its steps-from-the-sand location by providing guests with complimentary beach and umbrella service, four pools, and live entertainment and events from its Ocean Terrace – a true haven for sun seekers. Carillon Miami Beach is a member of The Leading Hotels of the World and Leading Spas. Carillon Miami Beach is a portfolio company of Z Capital Partners, L.L.C.

About StayNTouch

Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet-based solutions to optimize the existing PMS and make it mobile.

The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.

Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including MGM Resorts International, Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach.

Learn more by visiting www.stayntouch.com.

February 3, 2016

StayNTouch Secures $9.5M Series A Funding led by Concur’s Perfect Trip Fund and Shiji Ltd

Creating Better Guest Experiences and Hotel Profitability through Advanced Mobile and PMS Technology.

Washington D.C., February 3, 2016 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced the closing of a $9.5M financing led by Concur’s Perfect Trip Fund and Shiji (Hong Kong) Ltd, to build out the company’s solutions worldwide. StayNTouch is leading the next generation of hotel management technology with a growing client list including MGM Resorts International, Yotel and distinctive resorts such as The Fontainebleau.

Also participating in the round are Triangle Peak Partners, and Acceleprise.

StayNTouch’s cloud-based hotel PMS tackles one of the biggest problems facing the hotel industry – leveraging emerging technology in mobility to connect hotel staff and guests to enhance the guest experience and drive increased guest revenue.

StayNTouch’s Founder and CEO, Jos Schaap, said, “At a time when consumers are demanding efficient, personalized service delivered through mobile devices, hotels continue to wrestle with antiquated property management systems that cannot keep pace with consumer preferences. At the same time, they need to modernize hotel operations through advanced cloud applications. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.”

StayNTouch’s proprietary Rover™ solution empowers hotel staff to perform functions efficiently via tablet and mobile devices, driving tangible benefits such as a 10% to 20% increase in revenue, and 20% to 30% in cost savings. The company’s Zest™ solution allows guests to self check-in and out, view hotel folio and receive upgrade promotions, all from their smart phones.

As part of the financing, Mike Eberhard, President of Global Distribution, Concur, and Kevin King, Chief Operating Officer, Shiji Group, will join the StayNTouch Board of Directors.

“One of the greatest challenges for any innovator is penetrating the external layer of customer web or mobile experiences to directly touch a hotel’s customer and property management systems. StayNTouch has been tremendously successful building a world class customer list to bring the benefits of a cloud and mobile-centric, comprehensive, PMS directly to hoteliers and guests,” said Mike Eberhard. “We are proud to continue our relationship with Jos and his team and look forward to continued market adoption of the StayNTouch suite of solutions.”

Kevin King, Shiji Group Chief Operating Officer commented, “StayNTouch solutions focus on the guest journey and hotel operational efficiencies, allowing hotels to take immediate advantage of mobile solutions with their existing property management system. We are confident that StayNTouch will bring hoteliers streamlined workflow management efficiencies, enabling better guest experience and increased revenues.”

Since its inception in 2013, StayNTouch has signed dozens of high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and in Asia as well.

About StayNTouch

Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet-based solutions to optimize the existing PMS and make it mobile.

The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.

Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including MGM Resorts International, Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach.

Learn more by visiting www.stayntouch.com.

About Concur

Concur, a part of SAP, imagines the way cost effective world travel should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large so they can focus on what matters most for their businesses. Learn more at www.concur.com or the Concur blog.

About Shiji

Shiji Information was founded in 1998 and is a market leader providing IT and service solutions for the Hospitality, Retail and Food Service industries.

Shiji (Hong Kong) Limited is a wholly owned subsidiary of Shiji Information and offers hotel and restaurant information management systems and solutions. It was founded in 2007 and is based in Hong Kong.

Shiji is headquartered in Beijing, China with offices in Shanghai, Guangzhou, Nanjing, Beihai, Dalian and Shenzhen.

Listed on the Shenzhen Stock Exchange (002153) since 2007, Shiji employs over 3.000 employees and has international operations in Germany, Austria, Singapore, Malaysia and Hong Kong.

Shiji has over 10,000 hospitality customers and over 300,000 retail and food service customers installed with its solutions.

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