Integrating Drop.In and Stayntouch PMS empowers hotels to deliver a digital guest welcome and leverage ‘virtual staff’ to personalize the guest journey.
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Drop.in, a pioneering provider of virtual staff solutions for hotels. Stayntouch now integrates with Drop.in’s fully customizable web-based guest app.
With a comprehensive feature set and an intuitive interface, Stayntouch PMS enables hotels to significantly boost staff productivity while offering hoteliers the flexibility to craft their ideal tech stack to meet their unique business needs. Drop.in compliments this capability by adding a fully customizable progressive web app (PWA) that guests can instantly access either in a web browser or an independent app. By leveraging Drop.in with Stayntouch, hotels benefit from:
- An intuitive and full-featured cloud PMS, powered by easily accessible open APIs and offering a expansive ecosystem of 1100+ integrations;
- An autonomous and seamless guest welcome that allows guests to complete check-in with pre-filled data from the PMS, personalize their stay with custom add-ons, and authorize payments all through a single mobile app;
- The ability to offer guests automated mobile room keys through a web-based mobile app;
- A guest-facing digital concierge so guests can easily access hotel information, book activities, order F&B products and chat with hotel staff.
Commenting on the partnership, Priya Rajamani, the Vice President of Implementation and Support for Stayntouch said, “We’re thrilled to welcome Drop.in to our integration network, as their technology seamlessly aligns with our commitment to empowering hotels through enhanced operational efficiency. By integrating Drop.in’s virtual staff solutions with our innovative cloud PMS, we enable hotels to dramatically alleviate staff burdens and surpass guest expectations, ensuring a seamless guest experience.”
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
