Stayntouch Achieves 100-Percent System Uptime, Delivering Unparalleled Cloud PMS Reliability for Hotels

Leader in cloud PMS technology consistently exceeds its 99.97 percent system uptime Service Level Agreement and boasts unmatched system performance for hotels, resulting in a 96 percent customer retention rate

Stayntouch, a global leader in cloud hotel property management systems (PMS), is proud to announce that it has delivered unprecedented levels of system performance and reliability, leading to a 96 percent customer retention rate of its hotel customers.

Independent hotels and brands often face technology performance challenges, which can harm their business, especially with legacy or unproven PMS providers. Stayntouch leverages AWS (Amazon Web Services) to power its cloud-native PMS, ensuring high performance, scalable architecture, and enhanced usability.

  • 100 Percent System Uptime for Hotels | Stayntouch has consistently exceeded 99.97 percent system uptime, measured quarterly per its Service Level Agreement. The company has delivered a consistent 100 percent system uptime for over eight quarters.
  • 70 Percent Greater Efficiency with Multi-Property Management | Stayntouch’s intuitive design, combined with comprehensive multi-property functionality, enhances efficiency in setting up new properties and managing chain portfolios by up to 70 percent.
  • 96 Percent Customer Retention Rate | With dedicated implementation and client success teams, 24/7 customer support, and response times under one hour, Stayntouch cultivates strong customer relationships, contributing to an impressive 96 percent client retention rate.

Prabol Bhandari, the chief technology officer at Stayntouch, said, “Our commitment to maintaining near-perfect system uptime underscores our dedication to reliability and excellence. By consistently delivering 一 and overdelivering 一 on this promise, we empower our hotel customers to operate seamlessly and delight their guests.”

Yossi Maslaton, head of cloud infrastructure and security for Stayntouch, said, “Our cloud PMS has been built from the ground up to deliver the flexibility and comprehensive feature set necessary for clients to manage increasingly complex portfolios. With zero downtime for product updates, fixes, and security patches, we enable our clients to optimize their operations and achieve unparalleled efficiency gains.”

Priya Rajamani, VP of implementation and support at Stayntouch, said, “Our 96 percent customer retention rate is a testament to our platform’s reliability and performance, in addition to our commitment to customer success throughout the client lifecycle. We cultivate strong, enduring partnerships with our clients through personalized support, rapid response times, and proactive solutions, ensuring their continued satisfaction and success.”

About Stayntouch
Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations – offering an even more enhanced guest experience. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit

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