The hospitality group chose Stayntouch PMS for its intuitive and easy-to-learn interface, robust integrations, and seamless implementation process. 

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii. MacNaughton has chosen Stayntouch to provide a flexible cloud PMS for three of its properties in Hawaii: Waikiki Malia, Lotus Honolulu, and Hotel Renew.

For nearly half a century, MacNaughton has been a renowned name in real estate and hospitality, with a portfolio of over fifty hotels, residences, and retail properties throughout Hawaii. MacNaughton is widely recognized for its commitment to delivering exceptional guest experiences, unmatched service, innovation, and attention to detail across all of its properties. The selection of Stayntouch as their PMS partner is due to its user-friendly interface, seamless training process, extensive integration capabilities, and an exceptional reputation for deployment and support.

Emily Reber Porter, MacNaughton’s Chief Operating Officer said, “We were pleasantly surprised by how quickly our staff adapted to the Stayntouch platform. The training resources were top-notch. We love how flexible it is, allowing staff to assist guests anywhere on the property and managers to utilize the platform remotely via their mobile device. Stayntouch smoothly integrated with all of our property platforms, like CRM, CRS, POS, and guest messaging. We were especially pleased with the personalized attention and support we received throughout the implementation phase, along with the deep knowledge and expertise of their implementation team. The Stayntouch team left us extremely confident in the system and our ability to master it.”

“We’re thrilled to announce our partnership with MacNaughton Hospitality,” expressed Priya Rajamani, VP of Implementation and Support at Stayntouch. “Maintaining operational efficiency and exceptional service during the transition to a new property management system is paramount. We take pride in the seamless deployment of our solution, reflecting MacNaughton’s dedication to superior service and operational excellence. Our flexible PMS, alongside our extensive integrations and high-touch implementation, will empower MacNaughton’s properties to deliver a more enhanced guest experience.”

About MacNaughton and MacNaughton Hospitality

MacNaughton, headquartered in Honolulu, is a family-owned, award-winning real estate investment, development and operations firm focused on creating high-performing, people-centric assets.  The company is highly regarded in the State of Hawaii as one of the most active investors and developers across all real estate sectors.  For decades, MacNaughton has invested in, developed, and consulted on hospitality assets in Hawaii and the continental United States, totaling over 2,000 hotel keys.    

MacNaughton Hospitality was created in 2019 to oversee the hotel operations of the company’s growing portfolio of hospitality assets and provide consulting services and substantial operational expertise across MacNaughton’s entire portfolio. Current hospitality assets owned and managed by MacNaughton include The Lotus Honolulu Hotel at Diamond Head, Hotel Renew, tbd…Hawaii, and Waikiki Malia. 

MacNaughton’s integrated approach brings together the best talent, design, and innovations to create one-of-a-kind spaces and experiences.  For more information visit www.macnaughton.com.  

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.