Award-winning hospitality management group chooses Stayntouch for its innovative technology, exceptional customer service, and powerful multi-property management capabilities.
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Pivot, the lifestyle operating vertical of Davidson Hospitality Group. Stayntouch will implement its flexible, modern cloud PMS across seven Pivot hotels in the United States.
Pivot caters to innovative boutique and lifestyle brands that are reshaping the hospitality industry with unique service philosophies and data-driven results. Stayntouch was selected as a strategic partner to seamlessly facilitate the change management of Pivot‘s property management system, transitioning it from legacy to modern cloud technology. This partnership brings the benefit of premier customer service, robust functionality, and comprehensive multi-property management capabilities.
Paula Weissend, Regional Director of Revenue Management at Pivot Hotels, said, “Our experience with Stayntouch has been transformative: The system is intuitive and scalable, and the Stayntouch team has simplified resource scheduling and deployment for our properties, even on tight deadlines. The platform’s flexibility and comprehensive features are ideal for companies pushing the boundaries of hospitality innovation. Specifically, their multi-property and chain configuration functionalities will significantly aid our team in implementation and portfolio management.”
Reid Webster, VP of Strategic Growth and Partnerships at Stayntouch replied, “We are thrilled to embark on a strategic partnership with Pivot, sharing their unwavering commitment to redefining guest-centric hospitality. We designed our cloud PMS to facilitate easy scaling and usability for boutique brands, and we are delighted to witness Pivot-operated hotels fully leveraging these capabilities. Our goal is to be a steadfast partner they can rely on, ensuring they gain the maximum benefit from their new cloud PMS.”
About Pivot
Pivot is the lifestyle operating vertical of Davidson Hospitality Group. With a deep-rooted passion for continuous innovation, Pivot offers exceptional service delivery, revenue generation, integrated marketing and financial responsibility. Constituted by some of the most accomplished leaders in lifestyle hospitality, Pivot caters to today’s independent, adventure-minded traveler through approachable design, locally-inspired food and beverage, intuitive, heartfelt service and authentic experiences at each of its properties. In 2023, Davidson Hospitality Group was ranked #1 in Guest Satisfaction among Third-Party Hotel Management Companies by J.D. Power for the second consecutive year. For more information, visit www.davidsonhospitality.com. Follow us on Instagram: @davidsonhospitality and X: @DavidsonHospGrp. Like us on Facebook: @DavidsonHospitalityGroup. Connect with us on LinkedIn: @DavidsonHospitalityGroup. #DavidsonHospitality
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
