The partnership between Stayntouch and Duve equips hotels with solutions to provide an elevated, mobile-first guest experience.

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Duve, a leader in guest experience platforms for the hotel, vacation accommodation, and short-term rental industries. Stayntouch PMS now directly integrates with Duve’s suite of guest experience products. 

With Stayntouch PMS, hotels provide streamlined mobile check-in in under 60 seconds and targeted upgrades directly to guests’ devices. Staff can access full guest information on a tablet, enhancing mobility and guest engagement for a more efficient in-stay experience. Duve complements this by offering personalized solutions that further enhance guest experiences for Stayntouch hotel customers, including:

• A fully mobile guest welcome that enables guests to complete the mobile check-in experience with digital keys.
• Enhanced guest communication through mobile messaging via email, chat, SMS, or WhatsApp, and a white-labeled, no-download app for guests to interact with staff and explore hotel offerings in their preferred language.
• Personalized mobile upselling that can maximize each guest’s revenue potential with fully customizable upsells.
• Nuanced guest profiles that can deliver actionable insights into guest preferences and behavior.

Jeremy Atlan, Duve’s Co-founder & Chief of Business Development, said, “We’re thrilled to announce our partnership with Stayntouch, aiming to elevate hotel experiences and streamline operations. This collaboration will transform guest satisfaction and set new industry standards, ensuring memorable stays for guests worldwide.”

Reid Webster, VP of Strategic Growth and Partnerships at Stayntouch, replied, “Partnering with Duve marks an exciting opportunity for our customers. Together, we’re delivering a more personalized mobile-first guest experience, while eliminating operational friction that can impede service. Our joint efforts aim to deliver unforgettable stays for guests worldwide.”

About Duve
Duve is revolutionizing guest experience by offering a truly personalized guest experience suite. Duve helps hoteliers create a tailored and digital journey for each and every guest – from online check-in flows that meet the exact needs of each guest, to a web-based guest app with relevant content in the guests’ native language, to personalized upsells that increase revenue potential and satisfaction of each guest. By partnering with more than 150 integration partners, across all major PMS’s, OTA’s, PSP’s, Digital Key providers and 3rd-party vendors, Duve helps transform the way guest experience is provided at thousands of hotels or vacation rentals around the world.

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.