The integration between Stayntouch PMS and GuestTouch enables hotels to drive increased guest engagement and satisfaction, higher online rankings, and enhanced brand reputation.

Stayntouch, a global leader in cloud hotel property management systems (PMS), announced a new partnership with GuestTouch, a next-generation guest engagement and reviews platform.

Stayntouch empowers hoteliers with a full-featured and user-friendly cloud PMS. Guests enjoy seamless check-in options via mobile, kiosk, or with an agent untethered from the front desk. Additionally, it enhances service quality through extensive automation, mobile flexibility, and intuitive usability, streamlining both front and back-of-house operations.Through the partnership with GuestTouch and Stayntouch, hotels have the power to:

• Deliver an efficient guest welcome in under 30 seconds through mobile, kiosk-based, or seamless staff-assisted check-in options. Additionally, provide automated offers for upgrades and amenities sent directly to guests’ mobile devices or check-in kiosks. 
• Drive increased guest satisfaction through an AI-enhanced guest messaging system, enabling guests to instantly engage with hotel staff, as well as access to a personalized digital concierge and upsell page. 
• Enhance brand reputation with a fully integrated next-generation review system. This system promotes guest feedback seamlessly and manages online reviews and responses, helping to boost reputation rankings.

“Our partnership with Stayntouch is a natural fit and we are thrilled to announce it,” said Pinak Soni, CEO of GuestTouch. “ As hotels increasingly seek effective solutions to manage the end-to-end guest journey and provide exceptional service, Stayntouch is at the forefront of innovation in the hospitality industry. Together, we aim to streamline hotel operations and provide a more personalized guest journey. We look forward to helping more properties provide exceptional service, ace their online reputation, and drive more bookings.

Reid Webster, the VP of Strategic Growth and Partnerships for Stayntouch replied: “We are thrilled to announce our new partnership with GuestTouch, a cutting-edge guest engagement and reviews platform. By combining Stayntouch’s powerful PMS capabilities with GuestTouch’s AI-ready solutions, our customers can more offer a seamless, personalized guest experience, drive increased satisfaction, and enhance their hotel brand’s reputation like never before.”

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.

About GuestTouch
GuestTouch is a next-generation guest engagement and reviews platform, that helps connect with guests, ace online reputation, and drive more bookings. GuestTouch’s client portfolio includes independent hotels, management companies, branded hotels, casinos, and vacation rental brands. GuestTouch’s cutting-edge solutions help hotels elevate the guest experience at every stage, boosting operational efficiency and providing a more personalized journey, while end-users can enjoy a more seamless and memorable experience. For more information, visit guesttouch.com, and connect with GuestTouch on LinkedIn, Instagram, and Twitter.