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June 18, 2014

YOTEL New York Deploys StayNTouch’s Mobility Platform to Drive Upsell Revenue

Bethesda, MD – June 18 2014. StayNTouch Inc., provider of the PMS Mobile Overlay Platform, is pleased to announce the implementation of their solutions at the YOTEL New York.

Innovative, affordable luxury hotels such as the YOTEL New York are integrating mobile devices into the everyday operations of their business. The result? Increased upsell revenues, increased customer service and a more connected experience for guests. This 669 “Cabin” Times Square hotel began the implementation of the StayNTouch’s solutions with both Rover Front Office and Zest Web. Staff can now assist guests away from the front desk (Mission Control) using tablets or smartphones. Guests are invited to check out via their smartphone through a simple mobile web experience, fully integrated with the hotel’s current PMS. In addition guests are offered the opportunity to stay a little longer through dynamic “late check out offers”.

“We implemented StayNTouch to build upon our ongoing digital strategy to find the right balance between technology, efficiency and service with focus on enhancing our guest’s experience and giving them more options and control at their fingertips”. The StayNTouch Platform will be a game changer,” said Claes Landberg/General Manager at the YOTEL New York. “We expect that we will see more than 20% of our eligible guests opt to check out via their smartphone and that will grow significantly”.

“We’re very proud to have YOTEL New York as a partner. YOTEL’s vision of embedding technology on all guest service touch points is very much in line with our product strategy, enabling hotels to offer the choice of mobile or staff assist check-in and out services” said Jos Schaap, CEO and Founder at StayNTouch.

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012. StayNTouch delivers 4 solutions on one cloud platform…

  • StayNTouch Rover FrontOffice™:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.
  • StayNTouch – Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  • StayNTouch Zest Web™:  Mobile Web experience enabling branded guest pre-engagement.  Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment.
  • StayNTouch – Zest App™:  Guest Smartphone App, white labeled, PMS integrated, enabling guest remote check-in & out, folio review, location aware/beacon, social media, promotions engine, reviews, services ordering.

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests.  Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.   Learn more by visiting www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

About YOTEL New York

YOTEL was created by founders Simon Woodroffe and Gerard Greene. Inspired by first class travel, they have translated the language of luxury airline travel and Japanese influence into a small but luxurious cabin. YOTEL’s first city centre location 2 blocks from Times Square at 10th Avenue and West 42nd Street features 669 stylish cabins. ‘Premium’ cabins come with convertible beds for saving space, monsoon showers, technowall with TV and MP3/iPOD connectivity, workstation and free super strength WiFi. For the ‘extra’ factor there are 19 ‘First’ cabins, some with private outdoor terraces and hot tubs and three 1,100 sq.ft .VIP 2 cabin suites with 360 degree views, rotating king size beds and dining tables that convert to a billiard table! YOTEL New York is home to YOBOT, the world’s first robotic luggage concierge, and ‘FOUR’ with 20,000 sq.ft of flexible entertainment space with partner China Grill Management that includes East & West in the Club Lounge, Dojo event space and New York’s largest outdoor hotel terrace and Studio for meeting, cinema screening and parties. YOTEL New York received its LEED “Gold” Rating from the U.S. Green Building Council in 2012, signifying the hotel’s dedication to environmental initiatives. YOTEL currently operates three terminal airport properties at London Heathrow, London Gatwick and Amsterdam Schiphol and will be opening a 600 cabin property on Orchard Road, in the city centre of Singapore in 2018.

Twitter: @YOTELHQ
Facebook: facebook.com/YOTELHQ
Blog: yotelnewyork.com/blog

June 10, 2014

StayNTouch Mobile Check-In & Out Drives $20k in New Revenue for the Carlyle Suites Hotel DC

Bethesda, MD – June 10 2014.  StayNTouch Inc., provider of the PMS Mobile Overlay Platform, is pleased to announce the implementation of their solutions at the Carlyle Suites Hotel.

Since implementing StayNTouch in March, the 167-room Carlyle has experienced daily revenue gains exceeding $20,000 when annualized. Promoting/monetizing late checkouts and upsells to hotel guests via Zest Web™ have accomplished the revenue gains. In addition, via Rover FrontOffice™ the hotel staff is checking-in guests away from the front desk via mobile tablet, increasing guest engagement and line busting. Finally, via Rover Housekeeping, attendants are increasing communications and shortening the time it takes to service rooms and bring them back to vacant ready status.

StayNTouch delivers 4 solutions on one platform…

  • StayNTouch Rover FrontOffice™:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.
  • StayNTouch – Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  • StayNTouch Zest Web™:  Mobile Web experience enabling branded guest pre-engagement.  Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment.
  • StayNTouch – Zest App™:  Guest Smartphone App, white labeled, PMS integrated, enabling guest remote check-in & out, folio review, location aware/beacon, social media, promotions engine, reviews, services ordering.

“We implemented StayNTouch at the Carlyle to increase our guest service and to enable a more flexible staff…and StayNTouch delivered,” said Victor Muoghalu, Assistant General Manager at the Carlyle Suites Hotel. “While we expected revenue gains, we are surprised by the size of the gains and painless implementation.  In a short time, StayNTouch has already proven the platform will deliver a huge ROI.”

“We’re proud to have the Carlyle Suites Hotel as a partner and have been very encouraged at their early success” said Jos Schaap, CEO/Founder of StayNTouch.

“The hotel’s early results support our core vision that mobility is a game changing technology for all businesses including hotels.  The day will soon arrive when guests will the demand choice of service offered by Rover and Zest.”

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012.

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests.  Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.   Learn more by visiting www.stayntouch.com.

About Carlyle Suites Hotel

Carlyle Suites Hotel is one of Washington’s best values in DC hotel accommodations in part because of our central DuPont Circle location, attentive staff, and boutique hotel studio suites and amenities. Each of our Washington DC suites are ideal for vacationing families, business travelers and guests seeking long term or off-campus housing for nearby Georgetown University, George Washington University or Howard University. Learn more by visiting www.carlylesuites.com.

June 4, 2014

Thompson Chicago Unleashes Guest Services from Front Desk with StayNTouch’s Mobile PMS Overlay

Bethesda, MD – June 4th, 2014. StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at Thompson Chicago, part of Commune Hotels & Resorts’ Thompson Hotels brand. Thompson Chicago is the latest Commune property to integrate StayNTouch’s solutions.

Since implementing StayNTouch in March, the 247-room Thompson Chicago has experienced improved guest services, increased upsell revenue and greater staff flexibility. Free from the front desk, hotel staff can now interact and engage with guests anywhere in or outside the hotel via a PMS integrated, touch/tablet optimized interface. With StayNTouch solutions, upgrades are offered, credit cards are securely swiped and guest room keys are created directly from a tablet. Additionally, the housekeeping staff now has mobile access to update and check the status of each room, enhancing team communication and expediting the check-in process.

The hotel has implemented two StayNTouch cloud solutions on one platform:

  • StayNTouch Rover FrontOffice™:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe featuring P2P encryption.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.
  • StayNTouch – Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.

“We implemented StayNTouch at Thompson Chicago to facilitate a more flexible and personal check-in experience for our guests,” said Steve Shern, General Manager. “The service is available remotely, extending beyond the traditional check-in process, and presents an opportunity for us to be creative as well as to adapt to guest preferences.”

“We’re pleased to have Thompson Chicago and Commune Hotels and Resorts as partners. It excites us to see our service solutions being used to create more ease for hotel guests and staff. Guests waiting to check-in are a thing of the past at Thompson Chicago”, said Jos Schaap, CEO/Founder of StayNTouch. “The implementation of StayNTouch’s solutions has increased the hotel’s interaction with guests in the lobby and shows forward thinking towards the new mobile service paradigm,”

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting www.stayntouch.com.

About Thompson Chicago

Thompson Chicago is an award-winning hotel featuring 247 guest rooms and interiors by award-winning British designer Tara Bernerd. The hotel boasts stunning views of both Lake Michigan and the city and is just steps away from Michigan Avenue, boutiques on Oak Street, and downtown’s finest dining and nightlife destinations. Thompson Chicago was recently included in Travel+ Leisure’s 2014 “It List” as one of the “Best New Hotels Around the Globe” while Condé Nast Traveler named the property one of the “Best New Food Hotels” in its 2014 “Hot List.”

Situated off of the hotel’s lobby is Nico Osteria, an Italian seafood-driven restaurant by One Off Hospitality with a menu by James Beard “Outstanding Chef” Award-winner, Paul Kahan. Thompson Chicago also features 12,225 square feet of meeting, pre-function and catering space, accommodating up to 200 guests. In addition, the property offers private dining rooms and a reception area, as well as six two-level penthouse lofts. For additional information and to make reservations please visit www.thompsonchicago.com.

About Commune Hotels and Resorts

Formed in October 2011, Commune Hotels & Resorts is an international, multi-brand lifestyle hotel management company which manages and operates Thompson Hotels, a luxury lifestyle brand; Joie de Vivre Hotels, a collection of independently branded boutique hotels; and tommie, a new, youthfully-minded brand launching in 2015. The San Francisco-based company manages more than 40 hotels and resorts across the U.S., Canada, and Europe, and is expanding its portfolio while establishing a presence in Mexico. For more information, please visit www.communehotels.com.

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