Hospitality Trends
Planning for Hotel Budget Season in Preparation for 2018
The summer is hardly even over and the dreaded budget season is upon us again! While it might seem a bit too
Blog Articles
Learn about our latest innovations and partnerships with top global hotels as we transform hospitality technology and assist hotels in reimagining the guest experience.
Hotel Technology
Prioritizing Technology For Your Hotel Staff
People everywhere use technology to complete their daily tasks, from banking, to shopping, hailing cabs, entertainment, booking accommodation, flights, paying bills, even
Hospitality Trends
Customer Support Shouldn’t Be A Premium Feature
Most businesses provide some sort of support option such as per-project, or per-user /volume pricing structure, while some offer support as a
Hotel Technology
A SaaS Operational & Customer Support Model For Hotels
Customer service has long been one of the most important aspects of running a business. While the basic goal of keeping customers
Hotel Guest Experience
5 Ways To Improve Hotel Guest Satisfaction Via Text Messaging
When you run a hotel, guest satisfaction is a major focus. Implementing texting in hotels is the best way to increase communication
Hospitality Trends
Assessing The Airbnb Threat To The Hotel Industry
If the hotel industry isn’t talking about OTAs, it’s Airbnb. Some hoteliers believe that Airbnb is an imminent threat [link to: to
Hotel Guest Experience
SaaS: The Evolution Of Customer Service
“The customer is always right”, a phrase originally coined in 1909 by Harry Gordon Selfridge, (founder of Selfridge’s department store) which exhorts
Hotel Guest Experience
How To Improve Hotel Guest Satisfaction With SaaS
Customer happiness and satisfaction are fundamental in the hospitality industry; they are essential to keeping business afloat. Academic research consistently finds that
