June 11 2015

ARIA Las Vegas Slashes Check-in Wait Times with Mobile Option

StayNTouch Mobility Platform provides “choice of service” to guests for streamlined arrivals and departures.

The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment. This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas. “Our goal was to speed up the arrival experience so our guests didn’t spend time standing in line instead of starting their stay with us immediately upon arrival,” admits Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA Las Vegas.

Download Case Study (1.5 MB)