How Hotel Maverick Cut Housekeeping Assignment Time by More Than Half With Stayntouch PMS

The Challenge

Before switching to Stayntouch, Hotel Maverick was using a property management system that offered extensive functionality, but its complexity often made routine tasks and employee training more time consuming than necessary.

With so much information and so many options on each screen, teaching new employees how to complete everyday tasks became a time-consuming process.

“Every page had so much detail,” Steigerwald explained. “Training a front desk person, or especially an intern who has never used a PMS, was hard.”

The challenge was particularly significant at Hotel Maverick because of its teaching model. Student interns regularly rotate through the property, and employees frequently move on after graduating, creating an ongoing need for training.

For Steigerwald, the hotel didn’t need every possible feature or configuration option. It needed a PMS that made sense to the people using it.

When a general manager who had previously used Stayntouch suggested the team consider switching, they quickly recognized the difference.

“The number one thing that jumped out is that someone who has worked in a hotel before could sit down, never having used the product, and check somebody in,” Steigerwald said. “It’s very user friendly, which is exactly what we need for operations.”

She also appreciated that Stayntouch offered clear, consistent ways to complete everyday tasks, rather than multiple paths that employees would need to learn.

“All the things you want are there, without all the extra stuff you could maybe possibly use,” she said.

The Solution: An Intuitive PMS With a Seamless Implementation

Once Hotel Maverick decided to move forward with Stayntouch, the transition was straightforward.

The onboarding process included weekly calls with the Stayntouch team to review progress, answer questions, and ensure the hotel was prepared for go-live.

Before the onsite implementation specialist arrived, the Hotel Maverick team had already been working in Stayntouch’s training environment, allowing employees to explore the new PMS and practice using it before the transition.

The onsite support was particularly valuable because the entire team was learning a new system together. Having someone available to answer questions and walk through unfamiliar processes helped make the transition easier.

Stayntouch also worked with Hotel Maverick’s other technology vendors to coordinate the changeover, including the migration of existing reservations and connections to other systems.

“We moved over our reservations, and the whole process was pretty self-explanatory and easy,” Steigerwald explained. “Everything was explained really well.”

For Steigerwald, who had experienced a PMS migration at another property earlier in her career, the difference was noticeable. “It was a really seamless process.”

The Results: Faster Housekeeping, Easier Training, and Less Manual Work

Housekeeping assignments completed in less than half the time

One of the most significant operational improvements since switching to Stayntouch has been the time saved preparing daily housekeeping assignments.

Previously, housekeeping supervisors spent 30–40 minutes each morning organizing room attendant boards. With Stayntouch, that process now takes 15 minutes or less.

“We used to spend 30 to 40 minutes, whoever the housekeeping supervisor was, doing the boards in the morning, and now it takes them 15 at most,” Steigerwald said.

That’s a reduction of at least 50% in the time required to prepare daily assignments.

Steigerwald particularly appreciates the flexibility to automatically assign rooms or make manual adjustments based on the team’s needs.

The hotel has also moved its housekeeping task management into Stayntouch using the platform’s Actions functionality.

“We use it pretty much exclusively for housekeeping tasks,” she explained. “We used to use a whole separate program for that, and this takes away the need for it.”

By managing both room assignments and housekeeping tasks directly in the PMS, Hotel Maverick has reduced the number of systems its team needs to work with throughout the day.

An easier PMS for employees and hospitality students to learn

For a property that regularly trains student interns and new employees, Stayntouch’s intuitive design has been another major benefit.

Rather than requiring employees to navigate complex screens and learn multiple ways to complete the same task, Stayntouch provides a more straightforward experience.

Steigerwald says that simplicity was the first thing that caught the team’s attention during the evaluation process.

“It’s really intuitive,” she said. “And for the most part, there’s one way to do everything.”

That consistency is especially valuable in Hotel Maverick’s teaching environment, where students may be experiencing a hotel PMS for the first time.

Employees can focus on learning hotel operations rather than spending unnecessary time figuring out how to navigate the technology.

For Steigerwald, the deciding factor in choosing a PMS is whether it works for the people managing the hotel every day.

“The biggest thing is, is it operationally friendly? That’s really the key for us.”

Responsive support and connected hotel systems

Beyond ease of use and housekeeping efficiency, Steigerwald has also been pleased with Stayntouch’s ability to work with the other technology Hotel Maverick relies on.

She also highlighted the importance of having a support team that understands how the PMS works in a real hotel environment.

After years of working with other systems, Steigerwald has experienced the frustration of reaching support representatives who aren’t familiar with the product or having to wait extended periods for answers.

With Stayntouch, her experience has been different.

“With Stayntouch, you can reach someone who really understands the system and get answers in a matter of hours rather than waiting days or weeks.”

That combination of responsive service and operational knowledge gives Hotel Maverick a dependable resource when questions or issues arise.

The Advice: Choose a PMS That Makes Sense for Your Operations

With more than two decades of hospitality experience, Steigerwald has worked with multiple property management systems and understands how much technology can affect the daily experience of hotel employees.

Her advice to other hotels considering a PMS change is to look beyond the number of features a system offers and consider how employees will actually use it.

“For us, the most important thing is for the people in operations to have it make sense to them,” she said.

A system might offer advanced functionality and extensive reporting capabilities, but if employees struggle to navigate it, those features may come at the expense of day-to-day efficiency.

At Hotel Maverick, moving to Stayntouch has given the team a PMS that’s easier to learn, more efficient for housekeeping, and supported by people who understand hospitality.

And for a hotel that helps prepare the next generation of hospitality professionals, that ease of use is especially valuable.