Bethesda, MD – March 17, 2015. Stayntouch Inc., provider of the cloud Mobile PMS Overlay Platform, is pleased to announce the implementation of its hotel software solutions to Great Wolf Lodge® in Williamsburg, Virginia. The family of indoor waterpark resorts will also add the platform to its remaining properties by year end.
Great Wolf Lodge Williamsburg is the second resort to use the mobile check in/out and housekeeping solutions. The platform has had great success and positive feedback. As a result, Stayntouch solutions will be added to the full Great Wolf Lodge brand over the next 8 months.
Stayntouch allows the front desk team to move from behind the actual desk and directly engage with guests throughout the hotel via a PMS integrated, touch/tablet optimized interface. With Stayntouch solutions, the resort’s full check-in process includes RFID wristbands, which serve as the room key and a wallet-less payment system for purchases made in the resort. The wristbands are created straight from the program’s iPad.
In addition, Great Wolf Lodge New England, in Fitchburg Massachusetts and the resort in Williamsburg added the housekeeping team to the Stayntouch program. Housekeepers now have mobile access to update and check the status of each room, allowing for improved communication across the departments in real time, further expediting the guest check-in process.
Great Wolf Lodge Williamsburg implemented two Stayntouch cloud solutions on one platform:
- Stayntouch Cloud PMS: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables staff flexibility to service guests anytime, anywhere.
- Stayntouch Cloud PMS: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.
“The Stayntouch mobile staff and guest solutions have been a great addition to our resorts,” said, Rajiv Castellino, chief information officer, Great Wolf Resorts, “Our employees can serve our guests in a more efficient manner and provide a more streamlined check-in and out process.”
“We are very pleased with the success of the initial pilot hotels and are thrilled with Great Wolf Resorts’ decision to introduce our solutions to all of their resort in 2015. This is a great vote of confidence for us,” said Jos Schaap, CEO/Founder of Stayntouch.
Industry veteran Jos Schaap founded Stayntouch Inc. in 2012.
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
About Great Wolf Lodge Resorts
Great Wolf Lodge is North America’s largest family of indoor waterpark resorts and the brand leader in the waterpark resort industry. Great Wolf Lodge is a first-class, full service, year-round destination resort. Extending far beyond waterparks, Great Wolf Resorts provides families with quality accommodations, exceptional service, as well as popular proprietary amenities all under one roof – creating family traditions, one family at a time. To learn more, visit greatwolf.com.
Twitter: @greatwolflodge
Facebook: facebook/greatwolfwaterpark
LinkedIn: LinkedIn/great-wolf-lodge
