YOTEL New York Deploys StayNTouch’s Mobility Platform to Drive Upsell Revenue

Bethesda, MD – June 18 2014. StayNTouch Inc., provider of the PMS Mobile Overlay Platform, is pleased to announce the implementation of their solutions at the YOTEL New York.

Innovative, affordable luxury hotels such as the YOTEL New York are integrating mobile devices into the everyday operations of their business. The result? Increased upsell revenues, increased customer service and a more connected experience for guests. This 669 “Cabin” Times Square hotel began the implementation of the StayNTouch’s solutions with both Rover Front Office and Zest Web. Staff can now assist guests away from the front desk (Mission Control) using tablets or smartphones. Guests are invited to check out via their smartphone through a simple mobile web experience, fully integrated with the hotel’s current PMS. In addition guests are offered the opportunity to stay a little longer through dynamic “late check out offers”.

“We implemented StayNTouch to build upon our ongoing digital strategy to find the right balance between technology, efficiency and service with focus on enhancing our guest’s experience and giving them more options and control at their fingertips”. The StayNTouch Platform will be a game changer,” said Claes Landberg/General Manager at the YOTEL New York. “We expect that we will see more than 20% of our eligible guests opt to check out via their smartphone and that will grow significantly”.

“We’re very proud to have YOTEL New York as a partner. YOTEL’s vision of embedding technology on all guest service touch points is very much in line with our product strategy, enabling hotels to offer the choice of mobile or staff assist check-in and out services” said Jos Schaap, CEO and Founder at StayNTouch.

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012. StayNTouch delivers 4 solutions on one cloud platform…

  • StayNTouch Cloud PMS:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.
  • StayNTouch – Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  • StayNTouch Guest Mobility:  Mobile Web experience enabling branded guest pre-engagement.  Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment.
  • StayNTouch Guest Mobility:  Guest Smartphone App, white labeled, PMS integrated, enabling guest remote check-in & out, folio review, location aware/beacon, social media, promotions engine, reviews, services ordering.

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests.  Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.   Learn more by visiting

Twitter: @StayNTouchInc
LinkedIn: LinkedIn/stayntouch

About YOTEL New York

YOTEL was created by founders Simon Woodroffe and Gerard Greene. Inspired by first class travel, they have translated the language of luxury airline travel and Japanese influence into a small but luxurious cabin. YOTEL’s first city centre location 2 blocks from Times Square at 10th Avenue and West 42nd Street features 669 stylish cabins. ‘Premium’ cabins come with convertible beds for saving space, monsoon showers, technowall with TV and MP3/iPOD connectivity, workstation and free super strength WiFi. For the ‘extra’ factor there are 19 ‘First’ cabins, some with private outdoor terraces and hot tubs and three 1,100 sq.ft .VIP 2 cabin suites with 360 degree views, rotating king size beds and dining tables that convert to a billiard table! YOTEL New York is home to YOBOT, the world’s first robotic luggage concierge, and ‘FOUR’ with 20,000 sq.ft of flexible entertainment space with partner China Grill Management that includes East & West in the Club Lounge, Dojo event space and New York’s largest outdoor hotel terrace and Studio for meeting, cinema screening and parties. YOTEL New York received its LEED “Gold” Rating from the U.S. Green Building Council in 2012, signifying the hotel’s dedication to environmental initiatives. YOTEL currently operates three terminal airport properties at London Heathrow, London Gatwick and Amsterdam Schiphol and will be opening a 600 cabin property on Orchard Road, in the city centre of Singapore in 2018.

Twitter: @YOTELHQ

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