Boutique NYC Property Enhances Operational Efficiency, Guest Engagement, and Revenue with Stayntouch’s Intuitive Cloud PMS

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced its partnership with Kixby Hotel, a 195-room boutique property in the heart of New York City, renowned for its personalized service and thoughtful guest touches.

Kixby Hotel delivers a curated boutique experience in the center of New York City, where tech-enabled convenience meets personalized hospitality. From in-room surprises to seamless check-ins, the team creates meaningful guest moments. Kixby chose Stayntouch PMS for its intuitive design, which simplifies operations, improves communication across departments and gives staff more time to focus on authentic guest connections.

Since implementing Stayntouch PMS, Kixby has seen significant benefits, including:  

• 25% faster check-in and check-out times with an intuitive, streamlined interface that reduces friction at the front desk.
• 40% reduction in interdepartmental miscommunication by replacing radios and notes with the centralized Activity Log and Actions Tool for seamless communication.
• Hours saved each day with room assignments completed in seconds and real-time housekeeping updates, eliminating the need for manual tracking.
• Seamless integration with IDeaS G3, enabling real-time rate updates to maximize revenue. The built-in intuitive Reporting Module delivers clear, actionable insights with ease.
• Streamlined pre-arrival payments via secure links that free staff to focus on guest engagement, boosting upsell opportunities.

Anu Malhotra, General Manager at The Kixby Hotel, said: “Stayntouch gives us the perfect blend of modern efficiency and boutique hospitality. Their platform empowers our team to create memorable moments, like surprising anniversary guests with champagne and handwritten notes  while keeping all the technology effortlessly behind the scenes. What truly sets Stayntouch apart is how it unites every department, turning operational simplicity into revenue opportunities through features like instant room assignments and seamless payment links. From implementation onward, their team proved to be true partners who understand that in boutique hotels, technology should enable hospitality, never overshadow it.”

Priya Rajamani, SVP of Implementation and Support at Stayntouch, added: “Kixby Hotel perfectly blends personalized service with operational efficiency, and we’re proud to be part of that. With our cloud PMS, they’ve streamlined communication across their teams and enhanced the guest experience, while driving revenue growth. Our technology simplifies processes and empowers staff, ensuring that the human touch at the core of hospitality remains front and center.”

About Kixby
Kixby seamlessly blends past and present with compelling design, vintage influence and local art. The 195 guest rooms and suites embody the relaxed sophistication of the New York City lifestyle, with interiors that echo their unique heritage and present-day New York touches. It’s an artfully inspired stay in Midtown filled with effortless luxuries and ease that will make you wonder how you ever stayed anywhere else. 

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.