Imperial London Hotels completes a phased, seven-property migration to Stayntouch, culminating in the 1,379-room Royal National Hotel going live on the platform.
- A phased rollout with zero disruption. Morton, Bedford, Tavistock, President, City Sleeper, Royal National and The Imperial each transitioned on schedule, hotel by hotel.
- Enterprise scale, proven. Stayntouch now runs the operations of one of the largest hotels in Europe, alongside boutique and mid-size properties in the same portfolio.
- Fast turnaround on integrations. SSO, invoicing, purchase order workflows, and financial reporting enhancements were delivered in close coordination with Imperial’s team throughout the rollout.
- Guest-facing check-in, streamlined. Digital Registration Cards let Imperial’s guests complete pre-arrival details and sign registration digitally, cutting front desk wait times across all seven properties.
- Self-service at scale. Stayntouch Kiosk gives guests the option to check in and out independently, freeing front desk teams to focus on service at Imperial’s busiest, highest-volume property.
“Moving seven properties to a new PMS, including the 1,379-room Royal National Hotel, required careful coordination and a partner we could rely on throughout the process. A key decision about selecting Stayntouch was not just the system but the people, which became clear very quickly that this was the right decision. The Stayntouch team worked closely with us at every stage, responded quickly when integrations or enhancements were needed, and helped us maintain momentum from one property to the next. Bringing each hotel live on schedule gave our teams confidence in the platform and in the partnership behind it.” –Neil Braude, COO at Imperial London Hotels
About Imperial London Hotels
Imperial London Hotels is a family-run hospitality company that has welcomed guests to London since 1837. Now managed by the seventh generation of the same family, the company is based in Bloomsbury, where it operates eight hotels. Its portfolio includes eight full-service mid-range, boutique, and lifestyle hotels. The founding family members’ vision of creating authentic and memorable guest experiences still lives on today. The ‘family of hotels’ includes Bedford Hotel, Tavistock Hotel, President Hotel, Morton Hotel, Royal National Hotel, City Sleeper at Royal National and The Imperial. It also operates Holiday Inn Bloomsbury. Company website: www.imperialhotels.co.uk
About Stayntouch
Stayntouch delivers a flexible, best-in-class hotel property management system (PMS) with a comprehensive library of over 1,400 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies, innovative independent brands, and iconic properties such as Sage Hospitality, Stoney Creek Hotels, First Hotels, the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.
