Imperial London Hotels completes a phased, seven-property migration to Stayntouch, culminating in the 1,379-room Royal National Hotel going live on the platform.
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- A phased rollout with zero disruption. Morton, Bedford, Tavistock, President, City Sleeper, Royal National and The Imperial each transitioned on schedule, hotel by hotel.
- Enterprise scale, proven. Stayntouch now runs the operations of one of the largest hotels in Europe, alongside boutique and mid-size properties in the same portfolio.
- Fast turnaround on integrations. SSO, invoicing, purchase order workflows, and financial reporting enhancements were delivered in close coordination with Imperial’s team throughout the rollout.
- Guest-facing check-in, streamlined. Digital Registration Cards let Imperial’s guests complete pre-arrival details and sign registration digitally, cutting front desk wait times across all seven properties.
- Self-service at scale. Stayntouch Kiosk gives guests the option to check in and out independently, freeing front desk teams to focus on service at Imperial’s busiest, highest-volume property.
“Moving seven properties to a new PMS, including the 1,379-room Royal National Hotel, required careful coordination and a partner we could rely on throughout the process. A key decision about selecting Stayntouch was not just the system but the people, which became clear very quickly that this was the right decision. The Stayntouch team worked closely with us at every stage, responded quickly when integrations or enhancements were needed, and helped us maintain momentum from one property to the next. Bringing each hotel live on schedule gave our teams confidence in the platform and in the partnership behind it.” –Neil Braude, COO at Imperial London Hotels
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About Imperial London Hotels
Imperial London Hotels is a family-run hospitality company that has welcomed guests to London since 1837. Now managed by the seventh generation of the same family, the company is based in Bloomsbury, where it operates eight hotels. Its portfolio includes eight full-service mid-range, boutique, and lifestyle hotels. The founding family members’ vision of creating authentic and memorable guest experiences still lives on today. The ‘family of hotels’ includes Bedford Hotel, Tavistock Hotel, President Hotel, Morton Hotel, Royal National Hotel, City Sleeper at Royal National and The Imperial. It also operates Holiday Inn Bloomsbury. Company website: www.imperialhotels.co.uk
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
