Modern cloud PMS and tablet-based operations empower staff and enhance guest experiences across Regency Hotel’s Portfolio 

Stayntouch, a global leader in cloud hotel property management systems (PMS), announced a partnership with Regency Hotel Management, a Midwest-based management company with a nationwide portfolio of more than 100 properties. Through the partnership, Regency has deployed Stayntouch’s modern cloud PMS across its independent hotels, enabling rapid deployment and immediate operational impact.

With more than 60 years of experience, Regency Hotel Management focuses on delivering measurable ROI for owners and a modern technology strategy that prioritizes the guest experience. After a seven-month evaluation of PMS providers, Regency selected Stayntouch for its flexible, mobile-first platform, adopting tablet-based operations to extend service beyond the front desk and better support multi-property management.

With Stayntouch’s Best-in-Class PMS, Regency benefits from: 

• Rapid deployment with a strong PMS partner | Properties were live and staff trained in as little as two days per hotel, backed by dedicated implementation teams that made the rollout seamless.
• Mobile operations that elevate guest engagement | Hotel teams can check in guests from anywhere using tablets, including conference and group attendees near meeting spaces, saving time and improving efficiency while allowing staff to provide more personal, high-touch interactions across the lobby and event areas.
• Fast staff adoption across the portfolio | Intuitive functionality enables new hires to start checking in guests within hours, cutting training time and earning strong buy-in and appreciation from Regency property teams during and after the PMS transition.
• Real-time, portfolio-wide management | Multi-property functionality and centralized reporting across Regency’s properties enable faster, data-driven decisions that support revenue, operations, and owner returns.
• Seamless integrations with no added cost | Easy to access integrations remove technical and financial barriers, making it effortless to activate third-party solutions without interface fees.
• A future-ready platform built for hospitality | Ongoing innovation helps Regency keep pace with guest expectations while preserving the human touch that defines its brand.

Jim Stark, Chief Technology Officer at Regency Hotel Management, said, “In 32 years in hospitality technology, I’ve never seen a major PMS transition with this level of staff buy-in and operational success. Stayntouch understands hospitality, not just software. The platform allows us to remove barriers between our guests and our teams, while giving us the data and flexibility we need to serve both our guests and our ownership groups. Most importantly, it feels like a true partnership.”

Jacob Messina, CEO at Stayntouch, replied, “This partnership is about more than technology. It’s about trust, execution, and modernizing hotel operations without ever compromising hospitality. The Regency team understands that technology should empower people, not replace them, and we’re proud to support their portfolio as they innovate, scale, and deliver great guest experiences. We will continue to grow and partner with them as their portfolio expands.”

Regency Hotel Management
Based in Sioux Falls, South Dakota, Regency Hotel Management brings 60 years of hospitality expertise to property owners seeking measurable performance improvements and sustainable profitability. The company manages approximately 45 properties directly, with an extended portfolio of more than 100 properties across 27 states through strategic partnerships with ROI Hospitality and CUSA Hospitality and Property Management LLC.

Regency’s portfolio spans full-service, select-service, and extended-stay properties across multiple segments, including branded hotels, state parks and resorts, and independent properties. The company maintains strong relationships with industry-leading brands, including Hilton, IHG, Marriott, Best Western, Sheraton, Choice Hotels, Crowne Plaza, and Ramada.

What distinguishes Regency is its comprehensive, tailored approach to hotel management. Rather than applying one-size-fits-all solutions, the company’s senior leadership team develops customized management plans aligned with each owner’s specific goals and property challenges. This strategy encompasses every critical department: operations, revenue management, sales and marketing, food and beverage, maintenance, and guest services.  Regency is always looking to harness technology to better serve our guests’ expectations and increase profitability.  Regency even developed its own maintenance and inspection tracking software called Koko.

Regency’s leadership team brings decades of hospitality experience, with most key executives having spent 20-plus years in the hospitality industry. This experience ensures consistent

delivery of the company’s core values while adapting to evolving industry demands. The company employs 6,000 hospitality professionals who help it meet ever-changing guest expectations.

From property turnarounds to ongoing management excellence, Regency focuses on converting a property’s potential into measurable performance by transforming revenue into profit and visitors into loyal guests.

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.