Hotel Group takes its Meritage Collection Mobile with Stayntouch’s Cloud-Based PMS Solutions

Bethesda, Maryland, (September 13, 2016) — Stayntouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced the deployment of its Rover PMS Overlay, Rover Housekeeping and Zest solutions at five Pacific Hospitality Group (PHG) properties in the Meritage Collection.

Installation of the PMS mobility solution is underway at five of its luxury properties, including The Meritage Resort and Spa in Napa Valley, Paséa Hotel & Spa in Huntington Beach, Balboa Bay Resort in Newport Beach, Estancia La Jolla Hotel & Spa, and Ko’a Kea Hotel & Resort in Poipu Beach, Kauai.

“Our decision to partner with Stayntouch was a part of our overall technology roadmap that includes a strong emphasis on mobility and innovation to enhance the guest experience,” said Ken Wright, corporate IT director at PHG. “Stayntouch’s domain expertise combined with our current PMS allows for a desirable partnership.”

“Our Meritage Collection guests value an optimized and personalized stay experience,” continued Wright. “With this platform, guests can receive their room key on demand from anywhere in the hotel, and receive upsell promotions and make special requests before and during their stay. We already see an increase in guest revenue using this mobile system.”

Stayntouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

• Rover PMS Overlay: Mobilizes existing hotel PMS front desk and housekeeping operations through mobile/tablet, via a touch/graphic user experience.  Drives revenue and reduces guest wait times. Includes check-in, check-out, visual upgrades, upsells, signature and remote key encoding.
• Stayntouch Guest Mobility:  Enables guest pre-engagement and guest services via mobile web.  Guest-enabled mobile check-in & out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in &/or checkout.  Bill review, preference collection, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.

“We are excited about our partnership with PHG,” said Jos Schaap, CEO-Founder of Stayntouch, “Service models are changing at all levels of hotels due to guests’ technological expectations. PHG demonstrates how an integrated, mobile PMS is the catalyst for a consistent personalized and luxurious experience. We appreciate the group’s confidence in our solutions and look forward to a progressive and profitable future together.”

Since its inception in 2013, Stayntouch has signed more than 120 high-profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and a near-term expansion in Asia.

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.

About Pacific Hospitality Group 

Established in 1987, Pacific Hospitality Group (PHG) is a growing hospitality company with 12 hotels, resorts and club assets across the United States. Based in Irvine, Calif., the company finances, manages and owns a portfolio of lifestyle and luxury properties known as the Meritage Collection. Bacara Resort & Spa in Santa Barbara, Balboa Bay Resort in Newport Beach, Estancia La Jolla Hotel & Spa, The Meritage Resort and Spa in Napa Valley, Ko’a Kea Hotel & Resort in Kauai and the currently under construction Paséa Hotel & Spa in Huntington Beach comprise the Collection. PHG also serves as the franchisee for the following properties: Wyndham Anaheim Garden Grove, AC Hotel Phoenix Tempe/Downtown, AC Hotel Irvine (Opening Q1 2017), AC Hotel New Orleans Bourbon/French Quarter Area, DoubleTree by Hilton Irvine Spectrum, and DoubleTree by Hilton Santa Ana / Orange County Airport. The company attributes its success to maximizing the net operating income of its properties through consistent revenue growth and effective cost management. Other PHG affiliations include Trinitas Cellars, Balboa Bay Club, and Newport Beach Country Club. For more information, visit www.pacifichospitality.com  or www.linkedin.com/company/pacific-hospitality-group.