The Dewberry Transforms the Guest Experience with the help of the Stayntouch Mobile PMS 

Bethesda, MD – June 14, 2016  . . . Stayntouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it’s partnership with The Dewberry, a 155-room hotel on Charleston, where it has deployed its Stayntouch Cloud PMS, Rover Housekeeping™ and Stayntouch Guest Mobility products.

To provide guests the choice in check-in and check-out methods, The Dewberry has Stayntouch Cloud PMS running on Windows Surface devices at the front desk and on staff tablets throughout the hotel. The housekeeping staff employ the Rover Housekeeping™ feature of the PMS and the hotel will roll out Zest Web™ shortly to allow guests to check in and out using their smartphone.

“The Stayntouch system is extremely flexible and versatile,” said Matthew Marcino, Director of Operations at The Dewberry. “We were able to configure it to match our exact needs, and being cloud-based, we are able to use it on a wide variety of devices. Now we are able to walk with our guests through our “Living Room” lobby and give them a short tour while we are checking them in on the tablet in our hands. The system facilitates a greater level of guest engagement than traditional systems – we can even enter their guest preferences into the PMS as we walk with them.”

Stayntouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

• Stayntouch Cloud PMS: A fully cloud-based, Next Generation PMS that fits on every device, optimizing all aspects of hotel operations – from groups to housekeeping to revenue management. Simple monthly pricing includes training, integration and configuration.
• Stayntouch Guest Mobility:  Enables guest pre-engagement and guest services via mobile web.  Guest-enabled mobile check-in & out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in &/or checkout.  Bill review, preference collection, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.

“We are delighted to be partnering with The Dewberry,” said Jos Schaap, CEO-Founder of Stayntouch, “The hotel has been able to put a greater emphasis on guest engagement through the deployment of Stayntouch Cloud PMS. The Dewberry partnership demonstrates the ability of a mobile, cloud-based PMS to produce real differentiation in service level delivery in the hospitality marketplace.”

Since its inception in 2013, Stayntouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.

About The Dewberry

The Dewberry is a luxury hotel which offers old world charm juxtaposed with a distinctive modern edge in Charleston, South Carolina. Founder and owner John Dewberry describes this as “Southern reimagined”. We trust The Dewberry will inspire today’s experiential seeking, globetrotting traveler. www.thedewberrycharleston.com