The Dewberry Transforms the Guest Experience with the help of the StayNTouch Mobile PMS
Bethesda, MD – June 14, 2016 . . . StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it’s partnership with The Dewberry, a 155-room hotel on Charleston, where it has deployed its StayNTouch Cloud PMS, Rover Housekeeping™ and StayNTouch Guest Mobility products.
To provide guests the choice in check-in and check-out methods, The Dewberry has StayNTouch Cloud PMS running on Windows Surface devices at the front desk and on staff tablets throughout the hotel. The housekeeping staff employ the Rover Housekeeping™ feature of the PMS and the hotel will roll out Zest Web™ shortly to allow guests to check in and out using their smartphone.
“The StayNTouch system is extremely flexible and versatile,” said Matthew Marcino, Director of Operations at The Dewberry. “We were able to configure it to match our exact needs, and being cloud-based, we are able to use it on a wide variety of devices. Now we are able to walk with our guests through our “Living Room” lobby and give them a short tour while we are checking them in on the tablet in our hands. The system facilitates a greater level of guest engagement than traditional systems – we can even enter their guest preferences into the PMS as we walk with them.”
StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
- StayNTouch Cloud PMS: A fully cloud-based, Next Generation PMS that fits on every device, optimizing all aspects of hotel operations – from groups to housekeeping to revenue management. Simple monthly pricing includes training, integration and configuration.
- StayNTouch Guest Mobility: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
“We are delighted to be partnering with The Dewberry,” said Jos Schaap, CEO-Founder of StayNTouch, “The hotel has been able to put a greater emphasis on guest engagement through the deployment of StayNTouch Cloud PMS. The Dewberry partnership demonstrates the ability of a mobile, cloud-based PMS to produce real differentiation in service level delivery in the hospitality marketplace.”
Since its inception in 2013, StayNTouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.
Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet-based solutions to optimize the existing PMS and make it mobile.
The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.
Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.
StayNTouch partners with many of the most forward thinking brands in the industry, including Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach.
Learn more by visiting www.stayntouch.com.
About The Dewberry
The Dewberry is a luxury hotel which offers old world charm juxtaposed with a distinctive modern edge in Charleston, South Carolina. Founder and owner John Dewberry describes this as “Southern reimagined”. We trust The Dewberry will inspire today’s experiential seeking, globetrotting traveler. www.thedewberrycharleston.com