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August 31, 2021

Adrift Hospitality Streamlines Guest & Staff Experience at 6 Boutique Hotels with StayNTouch Guest-Centric Cloud PMS

Adrift Hospitality, a collection of socially-conscious coastal boutique hotels located in the Pacific Northwest, partners with StayNTouch, a global leader in guest-centric technology and cloud hotel property management systems (PMS) to streamline the guest and staff experince at their 6 independent properties across Washington state and Oregon. 

Adrift Hospitality was founded in 2004 with the goal of creating a unique and authentic guest experience, while also creating a positive and sustainable impact on their community and planet. Adrift chose StayNTouch’s cloud and mobile PMS for its intuitive interface and extensive functionality, as well as its ability to drive ancillary revenue through mobile automation and facilitate a fully digital and contactless guest experience. 

Kacia Lessnau, Chief Commercial Officer at Adrift Hospitality, elaborates: “We needed a cloud PMS that was robust and much more user friendly than our previous legacy system. Our former PMS was clunky, visually unappealing, and lacked core functions. StayNTouch is different: The intuitive UI and navigation makes common processes like check-in and rate management significantly easier for our staff. And their mobile check-in and automated upselling capabilities allowed us to easily shift to contactless check-in during the pandemic, while also capturing ancillary revenue from upgrades and amenities. Most importantly, StayNTouch has provided some of the best customer support that we’ve experienced with any technology vendor.” 

Michael Heflin, Chief Revenue Officer at StayNTouch, replied, “We are proud of our strong and collaborative relationship with Adrift Hospitality, and look forward to continuing to deepen that partnership in the years to come. We take great pride in working with innovative hoteliers to help bring their unique vision to life. Adrift’s mission of sustainable hospitality is core to who they are as a company, and we are very proud that StayNTouch now plays a role in bringing that mission to life. Our guest-centric cloud PMS provides unburdened performance for staff, and allows Adrift Hospitality to deliver an authentic guest experience – one that emphasizes and enhances both the local community and celebrates every single individual they share that community with.” 

About Adrift Hospitality 

Adrift Hospitality is a collection of coastal boutique hotels, restaurants, and a craft distillery, and is headquartered in Long Beach, Washington. The mission of Adrift Hospitality is to inspire and engage its employees, guests and the community, to live and connect with each other and the environment through an authentic, fulfilling and fun experience, creating a positive impact on both people and place. 

About StayNTouch 

StayNTouch provides a full cloud and mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. StayNTouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

 

August 17, 2021

StayNTouch Expands to Gulf Region, Selected by Riyadh Based Hotel Management Company, IRIS Hotels

IRIS Hotels, one of Saudi Arabia’s premier hotel development and management companies, selected StayNTouch, a global leader in guest-centric technology and mobile hotel property management systems (PMS), to implement their PMS technology at the collection of the boutique hotels in Jizan, Taif, and Riyadh, Saudi Arabia. This partnership marks StayNTouch’s first hotel customer in Saudi Arabia and an expansion into the Gulf region.

Founded in 2011, IRIS Hotels is a premier, full-scope hotel management, acquisition and development company headquartered in Riyadh, Saudi Arabia and centered around six major brands 一 IRIS Hotel, IRIS Boutique, IRIS Inn, IRIS Lodge, IRIS Resort and Nairo Motel. IRIS Hotels chose StayNTouch for their Boutique Hotels across Saudi Arabia to implement a flexible and easy-to-use PMS that can optimize staff productivity, facilitate easy technology connectivity, and provide an enhanced mobile guest experience from check-in to check-out. 

Jamel Ben Amor, President and Managing Director of IRIS Hotels, remarked, “Our mission is to create a unique service culture with great hospitality at its foundation. StayNTouch’s PMS gives us a scalable architecture to develop a flexible and innovative technological ecosystem. The PMS is intuitive and easy to learn, complimenting our own on-site employee training and development programs and with guest-facing mobile check-in, we’re able to deliver a uniquely reimagined welcome experience. StayNTouch also empowers our staff and managers to work remotely, and manage the property from anywhere, at any time.” 

Michael Heflin, Chief Revenue Officer for StayNTouch, replied, “We are very excited to partner with IRIS Hotels as the first StayNTouch customer in the Gulf region. Great hospitality is created by delivering a unique guest experience, and sustained by implementing a business model that utilizes effective solutions. We are proud to provide a flexible PMS that enables easy and efficient operations, seamless connectivity, and an exceptional guest experience.” 

About IRIS Hotels

In a time when the hotel industry is recovering from a global pandemic, travelers can rely on IRIS HOTELS to consistently provide exceptional hospitality, delivered with heart and soul. Our diverse brand portfolio, including Iris Hotel, Iris Boutique, Iris Inn, Iris Lodge, Iris Resort and Niro Motel, caters to a wide variety of travelers and their unique guest journeys. Each individual brand provides an intuitive avenue to satisfy evolving consumer expectations and dynamic travel trends. Whether choosing an iconic destination resort for a milestone family celebration, a centrally located hotel for a quick business trip, or a luxurious boutique hotel for a weekend getaway, all guests of Iris Hotels & Resorts can expect to receive high-quality accommodations and exceptional service.

About StayNTouch 

StayNTouch provides a full cloud and mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. StayNTouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

 

August 4, 2021

Innisfree Hotels Chooses StayNTouch to Deliver Guest-Centric Mobile PMS Across 5 Independent Properties

Innisfree Hotels, an owner and operator of both full and focused service properties throughout the United States, selects StayNTouch, a global leader in guest-centric technology and mobile hotel property management systems (PMS), as the PMS provider for their 5 independent Gulf Coast Properties, totalling more than 590 rooms. 

Innisfree is currently the largest beachfront hotel owner-operator on the Gulf Coast, with over 3,191 hotel rooms, $800 million of assets under management, and $175 million in annual hotel revenue. Innisfree chose StayNTouch to implement an intuitive mobile PMS across their independent portfolio, facilitate more efficient staff training, enable flexible management of inventory, and deliver a more unique and memorable guest experience. 

Scott Ford, Director of Marketing at Innisfree, explains: “Here at Innisfree Hotels, we strive to provide unique, fun and memorable experiences for our guests and everything a vacation should be. We needed a PMS that could empower each of our independent properties to deliver their own unique and exceptional guest experience, while also helping to boost staff productivity and increase revenues. StayNTouch is the right solution for us.”

Michael Heflin, Chief Revenue Officer for StayNTouch, said, “Partnering with Innisfree Hotels is an exciting opportunity for StayNTouch, particularly because we share a commitment to deliver a customer experience driven by innovation and excellence. We are proud to provide our customers with PMS technology that is both guest-centric and staff-centric and facilitates more efficient operations, enhanced revenues, and an empowered ownership experience.” 

About Innisfree Hotels

For more than three decades, Innisfree Hotels has expertly developed and managed dozens of hotels in partnership with many of the world’s most-recognized hotel brands. Today, the company owns or manages 3,470 hotel rooms and employs approximately 2,000 people. Innisfree is the largest beachfront hotel owner-operator on the Gulf Coast, with 14 Gulf-front properties totaling 2,128 rooms.

Innisfree is a triple bottom line company, measuring success not only in profits but also through its impact on people and on the planet. To these ends, Innisfree strives to promote a culture of responsibility and service to humanity. A value-driven corporate culture enables the company to have a deeper understanding of the needs of its guests, partners and clients, resulting in service that ensures fun and memorable experiences.

In 2019, Innisfree was ranked as one of the nation’s top Management Companies and top Owners & Developers by Hotel Business, the no. 1 hotel industry information source according to Harvey Research.

About StayNTouch

StayNTouch provides a full cloud and mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. StayNTouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

 

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