Hospitality Management Company to Move Entire Portfolio to Stayntouch Rover PMS

Stayntouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced the deployment of its Stayntouch Cloud PMS solution to Valencia Group’s portfolio of seven independent hotels.

“Last year we discovered Stayntouch and decided that we wanted to take advantage of the platform’s mobile capabilities,” said James Watts, Vice President of IT at Valencia Group Inc. “We wanted to put PMS-enabled tablets into the hands of our staff using the PMS Overlay product on top of our legacy PMS.”

“However, the terrific level of Stayntouch quickly underlined the support problems we were having with our old PMS provider, with whom we never had any responsiveness to our problems,” James continued. “We began to look at the full Stayntouch’s Rover PMS in detail and realized that it could not only run our hotels, but it would provide the mobility features coupled with high-touch service. That’s when we made the switch.”

The full Stayntouch Rover PMS is currently deployed at Valencia Group’s Cavalry Court in College Station, Texas. The remaining six portfolio hotels, Hotel Valencia Riverwalk, Hotel Valencia Santana Row, Hotel Sorella City Centre, Lone Star Court, The George and Hotel Alessandra will roll out the PMS in the Fall.

Stayntouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

•     Stayntouch Cloud PMS: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
•     Stayntouch Guest Mobility: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.

“We are very happy to be expanding our relationship with the team at Valencia Group,” said Jos Schaap, CEO-Founder of Stayntouch, “Like many of our customers, Valencia Group was attracted by the ability to bring mobility to their hotel operations, but then discovered the benefits of the all-inclusive service in our SaaS pricing model. We are looking forward working with them as they expand their portfolio of hotels.”

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.

About Valencia Group

Houston-based Valencia Group is a fully integrated hospitality company that provides management, development,branding and repositioning services for independent, full-service hotels owned by the company, in addition to third parties. Exceptional service, style and location have become brand trademarks. Earning both national and international recognition for their distinctive designs, amenities and settings, Valencia Group properties are destinations and gathering places within their respective communities, some further benefitting from and enriching their space within the cultural heart of a city. The company continues to forge a niche with hotels that anchor and add value to urban, mixed-use environments, which further support or enhance the guest experience with superior residential, restaurant, retail and office components. The Valencia Group portfolio currently includes the Valencia brands: Hotel Valencia Santana Row in San Jose, CA and Hotel Valencia Riverwalk in San Antonio, TX. The Sorella brand includes Hotel Sorella CITYCENTRE in Houston, TX by developer Midway. The court concept brands include Lone Star Court in Austin, TX and Midway and Valencia Group’s Cavalry Court in College Station, TX. New openings in 2017 will include: Midway and Valencia Group’s The George™ in College Station, TX and Midway’s Hotel Alessandra in Houston, TX. For more information, please visit http://www.valenciagroup.com