Stayntouch’s Rover PMS helps engage guests and achieve cost savings

Bethesda, MD – May 10, 2016 –  Stayntouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced that the Chalet View Lodge, a four-star, 50-room boutique hotel in the Lost Sierras, has implemented its cloud-based hotel software solutions. Stayntouch’s solutions are gaining rapid adoption among branded as well as boutique hotels and is now in place at dozens of properties in North America and worldwide.

Located just 54 miles from Reno, Chalet View is one-of-a-kind boutique resort captures one of Northern California’s most beautiful natural environments. The resort installed Stayntouch’s Rover PMS solution in November, 2015 and has since experienced both higher guest satisfaction and operational efficiencies as a result.

“We are a uniquely interactive and guest-focused hotel that prides itself on superior guest service, delivered every day,” said Alex Hickman, Managing Partner. “Our property allows guests flexibility and choice, and we are pleased to partner with technology providers that allow our customers the freedom to experience our hotel and services on their terms. Thanks to the Stayntouch PMS solution, we have been able to focus on providing service to our guests anywhere on the property, even as we reap the rewards of increased operating efficiencies and cost savings back of the house. Stayntouch provided exactly the technology solution we were looking for.”

Stayntouch offers hotels the opportunity to integrate three cloud-solutions on one platform:

• Rover™:  A full service PMS solution bringing the front office functionality onto a mobile/tablet in an easy-to-use, easy to train, touch/graphic user experience. Enables staff flexibility to service guests anytime, anywhere. Provides guests with a choice of service, allowing hotel operations to come to them. Drives revenue through integrated upgrade and up-sell prompts.
• Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing. More efficient staff. Quicker room turns. Happier guests.
• Zest™:  Enables guest pre-engagement and mobile guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Review bill, preferences collected, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
• Zest Station™: Streamlines the check-in, key retrieval and check-out processes by letting guests skip the line and get on with their stay.

“As Stayntouch expands its product distribution to hotels around the U.S, and around the world, we find that boutique properties such as Chalet View are prime beneficiaries of the guest service and operational advantages we offer,” said Jos Schaap, CEO and Founder of Stayntouch, “We appreciate the property’s vision, and their recognition that innovative technology can both deliver choice and flexibility to their guest, and help them on the cost side. We are delighted to partner with them.”

Since its inception in 2013, Stayntouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.

About Chalet View Lodge

Set on Highway 70, this upscale, rustic lodge is 11 miles from the Johnsville Ski Bowl and 14 miles from Lake Davis.

The cozy rooms have heated floors, loft areas, pillowtop beds and wine minifridges. They also come with coffeemakers, flat-screen TVs and free WiFi. Cedar-paneled cabins add kitchens and private decks.

Breakfast is complimentary. A grill restaurant serves dinner, and there’s a brew pub and coffee bar. Other amenities include an outdoor pool and a day spa offering massages and treatments (fee). Parking is free.