Leading mobile PMS and reservations support company partner to help hotels deliver frictionless booking and in-stay guest experience.
Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, today announced a partnership with Hotelfone, the UK’s only industry-specific reservations support company, serving luxury hotels, spas, and restaurants throughout Europe. Hotelfone now offers Stayntouch clients a variety of reservation support services to boost conversions, expand business opportunities, and increase guest satisfaction 一 even with a staff-light in-house team.
Hotelfone partners with 80+ luxury hospitality businesses in the UK and Europe and handles over 200,000 calls per year. Stayntouch and Hotelfone have partnered to empower hotels with reduced staff to deliver a streamlined guest booking experience. Together, Stayntouch and Hotelfone work in tandem to drive operational efficiencies, staff productivity, and hotel revenue streams. Stayntouch offers hotels a seamless booking engine, simplified payment solution, and flexible mobile PMS powered by automation with an intuitive user interface, while Hotelfone supports hotels with a team of hospitality professionals to handle inbound calls and increase direct bookings.
Penny Hotel is a client of both Stayntouch and Hotelfone. James Bryant, General Manager of Penny Hotel commented, “As a small hotel with a nimble team, we at Penny are grateful to be partnering with Hotelfone and Stayntouch to utilize their automated capabilities and mobile flexibility to run our operations more smoothly. Hotelfone allows us to outsource call services to handle large call volumes, drive more booking revenue and provide additional guest experience. This helps our team be more productive on-site and elevate our guest experience”.
Roddy Whiteford, Owner of Hotelfone added, “We are very excited to be partnering with Stayntouch. Both of our companies cater to independent brands with unique value propositions and want to deliver a guest booking experience that is highly personalized and seamless. We are happy to be able to deliver professional services to Hotels tailored to the specific needs of the business.”
Priya Rajamani, VP of Implementations and Support] replied, “Our partnership with Hotelfone combines the best of advanced technology and superior service to support hotels facing labor challenges. Our mobile PMS helps hotels alleviate staffing pressure by automating many common administrative tasks and providing a staffless mobile check-in experience for guests. Hotelfone’s highly trained team of hospitality reservation specialists allows our customers to convert large volumes of bookings and avoid operational and performance hiccups due to labor shortages.”
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
About Hotelfone
Working in partnership with hospitality businesses, hotelfone.co.uk provides a seamless extension of your in-house team, to answer calls and capture enquiries that may otherwise be lost; employing a team of highly skilled industry professionals and using the very latest in communication technology, we help secure more bookings, increase guest satisfaction, and enhance business performance. For more information, visit www.hotelfone.co.uk or contact Claire Johnstone Account Manager Partnerships clairejohnstone@hotelfone.co.uk
