Strategic Partnership Supports Sonesta’s Growth with a Modern Cloud PMS Built for Speed, Scale, and Seamless Integrations

Stayntouch, a global leader in cloud hotel property management systems (PMS), has been selected as a preferred PMS provider by Sonesta International Hotels Corporation. Sonesta operates more than 1,100 properties and over 100,000 rooms across 13 brands on three continents. The company chose Stayntouch to deliver a flexible, scalable PMS solution that supports rapid franchise growth, streamlines operations, and enhances the guest experience.

The approval follows a rigorous two-year evaluation process, during which multiple platforms were carefully assessed for their ability to meet the demands of a growing franchise model. The platform was chosen to support innovation, scalability, and long-term value for owners across Sonesta’s diverse, multi-brand portfolio.

With Stayntouch’s Best-in-Class PMS, Sonesta hotels benefit from:

• A modern, cloud-native platform that replaces legacy systems with scalable tech for reliable performance and continuous uptime.
• Fast onboarding and intuitive training that accelerate property launches and reduce operational ramp-up time.
• A flexible solution that supports all property types, including full-service, economy, midscale, and extended stay.
• Seamless, open integrations that future-proof Sonesta’s tech stack and enables effortless connectivity across systems.
• Responsive, service-driven support that ensures smooth operations and a dependable partnership at scale.

Dan Ferrell, VP Enterprise Applications & Acting CIO at Sonesta, said:  “As we continue to grow our franchised portfolio, we needed a PMS that could match our scale while offering the flexibility and speed today’s hotel owners demand. Stayntouch delivers a powerful, cloud-based platform that’s intuitive for hotel teams, quick to deploy, and adaptable across a range of property types and brand standards, making it an ideal fit for our evolving needs.”

Jacob Messina, CEO at Stayntouch, added: “We are proud to partner with Sonesta as they continue to grow and evolve their franchise portfolio. From day one, it was clear we shared a commitment to empowering hotel teams with technology that’s easy to adopt, flexible to scale, and ready to integrate with the tools they rely on. This partnership is about more than just a platform, it’s about building a foundation that supports Sonesta’s long-term vision and operational success.”

Sonesta hotels and brands can reach out to sonesta@stayntouch.com to request a personalized demo, explore pricing, and learn how Stayntouch’s platform can streamline operations and support growth.

About Sonesta
Sonesta is the 8th largest hotel company in the U.S. according to Smith Travel Research (STR) with approximately 1,100 properties totaling 100,000 guest rooms across 13 brands in eight countries. Sonesta owns, manages and/or franchises under The Royal Sonesta; The James, Classico Collection by Sonesta, Sonesta Hotels & Resorts; MOD Collection by Sonesta, Sonesta Select Hotels; Sonesta Essential Hotels, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta; Signature Inn by Sonesta; Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta. Redefining hospitality through its award-winning Sonesta Travel Pass loyalty program, Sonesta offers guests the opportunity to earn and redeem points for unparalleled value and personalized experiences. Sonesta Travel Pass members receive the best rates, earn immediate points towards free nights, and accelerated status progression based on stays. Join now at https://www.sonesta.com/join-travel-pass.  For more information about Sonesta visit Franchise.Sonesta.com, email development@Sonesta.com or call 617.658.1596.

Portfolio operators need consistency without flattening what makes each property work. See how Stayntouch supports hotel groups.

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.