With Stayntouch PMS and Kiosk, PUBLIC Hotel streamlines check-in and check-out, enhances staff efficiency, and delivers a 1-minute kiosk-based check-in for guests. 

Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology, partners with Ian Schrager’s tech-forward PUBLIC Hotel in Lower Manhattan, known for its upscale, tech-savvy approach to luxury accommodations.

PUBLIC Hotel utilizes Stayntouch PMS and Kiosk solutions for a customized and seamless check-in experience, streamlined operations, and enhanced connectivity to 3rd party platforms. With Stayntouch, PUBLIC Hotel has enjoyed the following benefits: 

• Elevated Service and Operational Efficiency: PUBLIC provides guests with a seamless and fully digital welcome experience, delivering a 1-minute check-in with Stayntouch Kiosk.
• Enhanced Connectivity: Seamlessly integrated a diverse range of leading third-party platforms, including Toast POS, to effectively manage the operations of seven F&B venues on the property.
• Reliable Tech Partner Assurance: PUBLIC Hotel relies on responsive deployment and customer success teams, and has collaborated with Stayntouch to develop a bespoke guest journey flow.
  
• Significant Cost Reductions: Achieved a significant reduction in costs while enhancing connectivity by consolidating multiple technology vendors into a single kiosk solution.

Ian Schrager, Owner and Creator of PUBLIC commented, “At PUBLIC, our goal is to continually innovate and utilize innovative technology to provide outstanding experiences to a wide range of guests. Through our partnership with Stayntouch, we’ve optimized our check-in process using kiosk and mobile solutions, to assist our PUBLIC advisors in delivering an enhanced guest experience. Our team highly appreciates the partnership we’ve established with Stayntouch and their robust, user-friendly property management system, which has been as easy to use as the universal Apple iPhone.”

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Jacob Messina, CEO of Stayntouch said, “We’re excited about our partnership with PUBLIC and share Ian Schrager’s vision of delivering a luxurious guest experience through innovative technology and personalized service. Since day one of implementing our cloud PMS at PUBLIC, we’ve maintained a strong partnership that has been pivotal in driving fresh and compelling feature innovations in our product, precisely tailored to meet PUBLIC’s needs. These enhancements have not only streamlined processes but have also significantly enriched the overall guest experience.”

About PUBLIC Hotels
PUBLIC’s fundamental premise is LUXURY FOR ALL. It is built on four key pillars: service, style, unique experience and value. However, it’s not luxury as we traditionally know it, but luxury reflecting a new definition. Luxury is no longer about things or how much something costs. It is not a business classification, a price point or based on scarcity. Luxury is now about experiences and how something makes you feel. Luxury is being democratized and is now for everyone. Popular, Cantina & Pisco Bar, The Roof, two fifteen, and Lobby Bar, as well as the unique entertainment venue ArtSpace, each have their own vibe and personality so depending on your mood, you might end up hitting all on the same night or just one. With lushly landscaped gardens, multiple communal workspaces, and private event rooms, both indoor and outdoor atop the building with jaw-dropping 360-degree unobstructed views of the city, the spaces provide the ultimate in socializing, entertaining, working and even just people watching.

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.