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May 25, 2021

Harborside Hotel Selects StayNTouch Guest-Centric Cloud PMS to Enable a Connected Guest Journey

The Harborside Hotel, a high-end 194 room boutique hotel located near Washington, DC, chooses StayNTouch, a global leader in guest-centric hotel Property Management Systems (PMS), to enable a seamless and connected guest journey powered by StayNTouch’s fully cloud-native infrastructure.

Located near the National Harbor in Washington DC, the Harborside Hotel caters to guests looking for luxury accommodations who want to avoid the hassle of the city. StayNTouch’s cloud PMS will modernize Harborside’s operations, connect guests and staff, and better align their PMS with other core technologies.

Harborside Hotel was particularly impressed with StayNTouch’s ability to facilitate a robust and easy integration between the property management system and their guest management solution (GMS). Vincent Washington, the Asst. General Manager for the Harborside hotel commented, “We were facing connectivity challenges with our previous PMS but StayNTouch allows us to capture and easily share guest information across systems so our staff is empowered to personalize the guests welcome experience. StayNTouch also enables seamless integrations to advanced features such as keyless entry and contactless payments”. 

Michael Heflin, Chief Revenue Officer of StayNTouch replied, “Flexibility and ease of integrations are key components of our guest-centric and cloud PMS. Our PMS bolsters 1100+ integrations and simplified open APIs so leading hotels like Harborside Hotel can align their tech stack and deliver a frictionless and unburdened hospitality experience”. 

About Harborside Hotel

Harborside Hotel is conveniently situated next door to the newly opened TopGolf Entertainment Center, just minutes away from National Harbor’s waterfront. Relax in one of 194 spacious, boutique rooms and suites that blend modern style with urban-inspired decor. Harborside is the ideal choice for savvy travelers looking for an inviting atmosphere with affordable accommodations. Enjoy the freedom of no hidden fees, accompanied by exceptional service from our friendly staff in a vibrant atmosphere. Take advantage of delicious on-site dining, self-parking with complimentary shuttle service throughout National Harbor for overnight guests.

About StayNTouch 

StayNTouch provides a fully cloud and mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests.​ ​Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels.

May 3, 2021

RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for their 4 Fragrance Group Properties

RBH Hospitality Management, a UK based hospitality management company which manages over 45 properties across the UK, has selected StayNTouch Cloud PMS and Contactless Solutions for their four Fragrance Group properties totaling over 400 rooms.

RBH specializes in full-service management for luxury assets and chose StayNTouch’s guest-centric PMS because they wanted a dynamic and mobile platform that could unburden their staff, drive profitability, and empower their guests with a seamless and digital experience.

Vibhu Gaind, the Chief Information Officer of RBH, said, “We felt that the StayNTouch guest-centric model was an optimal fit for the Fragrance Group’s near-term guest and staff needs and allows for long term innovation. Having a mobile and flexible PMS platform enables staff to be more efficient with day-to-day tasks, and ultimately put more focus on delivering better service to the guest. We also loved the ability to drive room upgrades and ancillary revenue with automated triggers”.

Michael Heflin, Chief Revenue Officer of StayNTouch replied, “RBH is looking to create a guest-centric experience through operational efficiency and technological flexibility. Today’s digital traveler expects choice, convenience, and personalization and our guest-facing technology enables the experience those travelers desire.”

About RBH Hospitality Management

 RBH is one of the UK’s leading independent hotel management companies, with a portfolio of more than 45 hotels, from full-service country retreat hotels to city-center hotels properties. With offices in both London and Glasgow and an expert team of over 100 hotel specialists, RBH works with businesses all around the UK, helping to maximize return for existing hotel owners, as well as building and developing new hotels since 1997. For the past 20 years, partnerships with some of the most prestigious international hotel brands have included Hilton Hotels & Resorts, IHG, Accor, Wyndham Worldwide and Marriott International.

About StayNTouch

StayNTouch provides a native cloud and easy-to-use hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests.​ ​Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels.

 

 

 

 

 

 

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