The Harborside Hotel, a high-end 194 room boutique hotel located near Washington, DC, chooses Stayntouch, a global leader in guest-centric hotel Property Management Systems (PMS), to enable a seamless and connected guest journey powered by Stayntouch’s fully cloud-native infrastructure.
Located near the National Harbor in Washington DC, the Harborside Hotel caters to guests looking for luxury accommodations who want to avoid the hassle of the city. Stayntouch’s cloud PMS will modernize Harborside’s operations, connect guests and staff, and better align their PMS with other core technologies.
Harborside Hotel was particularly impressed with Stayntouch’s ability to facilitate a robust and easy integration between the property management system and their guest management solution (GMS). Vincent Washington, the Asst. General Manager for the Harborside hotel commented, “We were facing connectivity challenges with our previous PMS but Stayntouch allows us to capture and easily share guest information across systems so our staff is empowered to personalize the guests welcome experience. Stayntouch also enables seamless integrations to advanced features such as keyless entry and contactless payments”.
Michael Heflin, Chief Revenue Officer of Stayntouch replied, “Flexibility and ease of integrations are key components of our guest-centric and cloud PMS. Our PMS bolsters 1100+ integrations and simplified open APIs so leading hotels like Harborside Hotel can align their tech stack and deliver a frictionless and unburdened hospitality experience”.
About Harborside Hotel
Harborside Hotel is conveniently situated next door to the newly opened TopGolf Entertainment Center, just minutes away from National Harbor’s waterfront. Relax in one of 194 spacious, boutique rooms and suites that blend modern style with urban-inspired decor. Harborside is the ideal choice for savvy travelers looking for an inviting atmosphere with affordable accommodations. Enjoy the freedom of no hidden fees, accompanied by exceptional service from our friendly staff in a vibrant atmosphere. Take advantage of delicious on-site dining, self-parking with complimentary shuttle service throughout National Harbor for overnight guests.
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
