Cloud-Native PMS Enables Seamless Operations and Confident Growth for Castle Resorts & Hotels

Stayntouch, a global leader in cloud hotel property management systems (PMS), today announced a strategic partnership with Castle Resorts & Hotels, a leading provider of resort condominiums and hotels across Hawaii and New Zealand. Castle Resorts has selected Stayntouch PMS to support their independent hotel properties as they expand their portfolio, bringing a modern, reliable and user-friendly platform to their operations.

Castle Resorts & Hotels manages 19 properties across Hawaii, New Zealand and Nevada, ranging from full-service hotels to vacation condos. As the company grows and brings on new properties, they need a PMS solution that combines deep functionality, ease of use and robust integrations.

With Stayntouch’s Best-in-Class PMS, Castle Resorts’ Benefits from: 

• A Comprehensive and Reliable Platform: From reservations to billing, Stayntouch ensures smooth, uninterrupted operations across all properties. 
• Intuitive Automation and Ease of Use: The platform’s user-friendly interface and streamlined processes allow staff to become proficient and operate efficiently in just hours.  
• Cost-Effective Scalability: The cloud-based system offers advanced capabilities while remaining budget-conscious, enabling Castle Resorts to expand without operational compromise. 
• Dedicated Support: Stayntouch provides 24/7 first-rate user support to assist staff whenever needed, ensuring consistent operational excellence.

“Partnering with Stayntouch allows us to modernize our property management strategy and give our independent properties greater access to the tools they need to drive higher revenue and enhance guest satisfaction, all while maintaining operational efficiency,” said Matt Bailey, Castle Resorts and Hotels President and CEO. “The platform’s intuitive workflows and reliable support are exactly what we need to onboard new staff and grow our portfolio seamlessly.”

“Castle Resorts & Hotels is dedicated to creating memorable stays while keeping operations running smoothly,” said Jacob Messina, CEO of Stayntouch. “We’re excited to partner with them, providing a cloud-native PMS that delivers rock-solid reliability and flexibility. With our dedicated support, their team can focus on growing with confidence and maximize performance across every property.”

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.

About Castle Hotel

Castle Resorts & Hotels is a Hawaii-based hotel and resort management company offering a diverse range of accommodations across Hawaii, New Zealand, and Nevada. With a focus on providing exceptional service and unique experiences, Castle Resorts & Hotels caters to a variety of travelers seeking memorable stays in prime destinations.