Stayntouch Mobility Platform provides “choice of service” to guests for streamlined arrivals and departures

Bethesda, MD – June 9, 2015.  Stayntouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the AAA Five Diamond ARIA Resort Las Vegas.

The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment.   This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas.  “Our goal was to speed up the arrival experience so our guests didn’t spend time standing in line instead of starting their stay with us immediately upon arrival,” states Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA.

ARIA partnered with Stayntouch to roll out its cloud-based mobility platform that offers guests a variety of check-in and checkout options via their smartphone.  While the ultimate goal was to reduce lines, a secondary aim was to lessen the wait time if a guest did decide to check-in at the desk. “Instead of four to five minutes per check-in, we’ve been able to take that down to one to two minutes,” McCallum Crawford says.   Since rolling out the system in April of 2015, as many as 30% of guests are opting into the ARIA mobile check-in process, equaling up to 700 mobile check-ins per day.   Achieving its goal of improving the check-in experience, the lobby has seen shorter lines.  Encouraging guests to check out via their smartphone has also been a boon to the operations of the resort.

In addition to the guest facing online mobile check-in, there is a secondary option where colleagues can check guests in anywhere in the resort via the Stayntouch Rover Solution, a mobile/tablet extension of the hotel’s PMS.

The resort has implemented three Stayntouch cloud-solutions on one platform:

• Zest Web™:  Enables guest pre-engagement and mobile guest services via mobile web, no app needed.  Guest-enabled mobile check-in & out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in &/or checkout.  Review bill, preferences collected, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.

• Stayntouch Cloud PMS:  Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.

• Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.  More efficient staff.  Quicker room turns.  Happier guests.

“Within minutes of turning the system on, we had guests taking advantage of it,” McCallum Crawford recalls. “By tapping into travelers’ mobile mindset, we are giving guests the opportunity to fully control the travel experience by choosing their preferred method of arrival.

“We are thrilled to have ARIA as a partner.  The size, scope and level of service at the resort is unparalleled,” said Jos Schaap, CEO-Founder of Stayntouch, “ARIA is on the forefront of offering choice of service to their guests, thus increasing the overall level of service.”

Industry veteran Jos Schaap founded Stayntouch Inc. in 2012.

About ARIA Resort & Casino

ARIA Resort & Casino is a stunning AAA Five Diamond resort on The Strip featuring spectacular amenities, high-end service, premium meeting and convention space, striking architecture and sustainable design. Combined with its unparalleled offerings including the luxurious Shops at Crystals and the first-of-its-kind public Fine Art Collection, ARIA introduces a new generation of resort experiences, unlike anything Las Vegas has ever seen.  ARIA and its neighboring properties within CityCenter are a joint venture between MGM Resorts International (NYSE: MGM) and Infinity World Development Corp, a subsidiary of Dubai World. For more information and reservations, visit ARIA.com or call toll free at (866) 359-7757; also find ARIA on Facebook and Twitter.

About Stayntouch

Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.