Adrift Hospitality, a collection of socially-conscious coastal boutique hotels located in the Pacific Northwest, partners with Stayntouch, a global leader in guest-centric technology and cloud hotel property management systems (PMS) to streamline the guest and staff experince at their 6 independent properties across Washington state and Oregon.
Adrift Hospitality was founded in 2004 with the goal of creating a unique and authentic guest experience, while also creating a positive and sustainable impact on their community and planet. Adrift chose Stayntouch’s cloud and mobile PMS for its intuitive interface and extensive functionality, as well as its ability to drive ancillary revenue through mobile automation and facilitate a fully digital and contactless guest experience.
Kacia Lessnau, Chief Commercial Officer at Adrift Hospitality, elaborates: “We needed a cloud PMS that was robust and much more user friendly than our previous legacy system. Our former PMS was clunky, visually unappealing, and lacked core functions. Stayntouch is different: The intuitive UI and navigation makes common processes like check-in and rate management significantly easier for our staff. And their mobile check-in and automated upselling capabilities allowed us to easily shift to contactless check-in during the pandemic, while also capturing ancillary revenue from upgrades and amenities. Most importantly, Stayntouch has provided some of the best customer support that we’ve experienced with any technology vendor.”
Michael Heflin, Chief Revenue Officer at Stayntouch, replied, “We are proud of our strong and collaborative relationship with Adrift Hospitality, and look forward to continuing to deepen that partnership in the years to come. We take great pride in working with innovative hoteliers to help bring their unique vision to life. Adrift’s mission of sustainable hospitality is core to who they are as a company, and we are very proud that Stayntouch now plays a role in bringing that mission to life. Our guest-centric cloud PMS provides unburdened performance for staff, and allows Adrift Hospitality to deliver an authentic guest experience – one that emphasizes and enhances both the local community and celebrates every single individual they share that community with.”
About Adrift Hospitality
Adrift Hospitality is a collection of coastal boutique hotels, restaurants, and a craft distillery, and is headquartered in Long Beach, Washington. The mission of Adrift Hospitality is to inspire and engage its employees, guests and the community, to live and connect with each other and the environment through an authentic, fulfilling and fun experience, creating a positive impact on both people and place.
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
