Hotel Technology
Insufficient Customer Support For Hotel PMS
November 19, 2018
Technology is a vital part of any hotel. The Property Management System (PMS) is at the heart of hotel operations helping with
Category: Hotel Technology
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Hotel Technology
Key Characteristics Of Outstanding Customer Support
November 16, 2018
Good customer service is different from company to company, but there are some key characteristics of superior customer support, such as; Transparent
Hotel Technology
Hotel Success = Holding Providers Accountable
November 5, 2018
When it comes to the hotel industry, suppliers and vendors are at the heart of many processes and activities and as such
Hotel Technology
IT Service Accountability Issues Are Common
October 22, 2018
In this digital generation, technology is at the core of almost all activity. It has changed the way we think and how
Hospitality Trends
Hotel Budget Season: The Key Tech Considerations For 2019
October 15, 2018
Budget season is well and truly upon us. Hotels everywhere are in the throes of preparing their annual budgets – if not
Digital Experience
Does Technology Dehumanize The Travel Experience?
September 7, 2018
If any industry lives or dies on its customer service, it has to be the hospitality industry. For almost all hotels, the
Hotel Guest Experience
Guest Experience: 3 Ways Hotels Can Get It Wrong
September 5, 2018
Did you know that for 25% of travelers it takes just one bad experience to swear off a hotel brand and find
Hotel Guest Experience
Technology-Based Hotel Amenities: What Do Guests Care About Most?
August 7, 2018
Hotel amenities have evolved immensely over the past 40 years. Guests now expect so much more and hotels are facing a constant
