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Implementation Consultant – US (Remote)

About Stayntouch

At Stayntouch, our team of dedicated professionals leverage their expertise to create a cloud PMS that streamlines hotel operations, maximizes revenue, empowers staff, and enhances the guest journey. Our mobile SaaS-based platform can run on any device with an internet connection, allowing hoteliers to break free from the front desk, and letting guests choose their own welcome and departure experience. We believe that technology should be unburdened 一 empowering hotels to deliver their own version of the ideal guest experience. Ultimately, great technology exists to facilitate great hospitality, and we are that technology.

The Implementation Consultant is responsible for taking the client requirements from the beginning of the project and implementing the project deliverables to meet the client’s objectives. This individual is an active participant in all areas of the Implementation process and in addition to working with the client and often works closely with a variety of internal and external partners. The Implementation Consultant manages several client implementations at once with staggered project starts and travels 75-80% of the time.

*This can be a remote position based anywhere in the US

Essential Duties and Responsibilities (including but not limited to the following):

  • Understand client expectations and client requirements when the project begins.
  • Set up and configure a client’s solution.
  • Train client staff and system capabilities and best practices.
  • Manage all activities related to client onboarding services including delivery and oversight of all project planning, technical integration with StayNTouch clients, and technical support to ensure the successful deployment of the StayNTouch solution for clients.

Skills and Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 3+ years of implementation experience with Hotel Software
  • Experience implementing communication solutions
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast-paced working environment
  • Experience in the hospitality industry or hotel software experience is a must

Ideal Candidate will also have:

  • Experience in a SaaS company related to hospitality
  • Experience in hotel operations
  • Experience promoting business software

APPLY TODAY!

Stayntouch does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Stayntouch are based on merit, qualifications, and abilities. Stayntouch is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at hr@stayntouch.com.

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See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.

Your demo will include how to:

Manage and Set Tasks Across Your Departments

Ensure Guest Satisfaction & Safety With Contactless Check-in Options

Automate Easy Upsells & Monetized Early/Late Checkouts

Set & Manage Rates/Availability

Integrate With Tools and Platforms Essential to Your Hotel

And More!

Request a demo