March 03 2016

The FAQ’s Series: Perceptions of a new Tech Start-up

stayntouch office

Over the coming weeks we are going to be answering the most common questions we frequently get asked. We will be covering topics such as;

  • Do we process credit card transactions? Are you secure?
  • Is your Zest product an App?
  • The Cloud can be slow; what makes StayNTouch solutions different?
  • How long does the installation process take?
  • Etc.

But first, let’s start at the beginning. Believe it or not, one amazing question we’ve been asked is, “Do you have an office?”

With headlines from Forbes such as “90% Of Start-ups Fail” it’s not uncommon for established companies and hoteliers to have certain perceptions and misconceptions of new business start-ups. CB Insights 2014 reported the number-one reason for failure is the lack of a market need for their product, followed by lack experience and simply running out of money.

But fear not; we’re in it for the long haul. We are in the 10%!

While we would perhaps like to lie a little bit about our age, StayNTouch is comprised of a group of experienced veterans with a track record for leading and delivering solutions for the hospitality technology sector. Our team has been responsible for designing and building some of the most successful hotel software in the world.

Since our inception we have signed dozen of high profile properties, such as MGM Resorts and the Fontainebleau, and have struck partnerships with companies such as SiteMinder, and Merchant Link, to strengthen and advance our solutions. We are supported by a number of travel industry investors and recently received a fresh cash injection, securing $9.5m in funding to support our continued growth.

So, as for “Do you have an office?”… Not only do we have an office, we have actually just moved into a new bigger shiner office, and we’re settling in quite well!

StayNTouch; 8120 Woodmont Avenue, Suite 500, Bethesda, MD 20814.

Have any good questions for us? Let us know and we will do our best to answer them in upcoming FAQ Series posts!

by Karen O’Neill,
StayNTouch VP Sales & Marketing