Level 4 certification recognizes Stayntouch’s commitment to responsive support, successful onboarding, ongoing customer education, and long-term hotelier success
Bethesda, MD | September 16, 2026 | Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced that it has earned Level 4 Global Customer Support Certification (GCSC) from Hotel Tech Report, the program’s highest level of certification.
Stayntouch received a perfect 34/34 assessment score following an in-depth review of the systems, processes, and resources it has in place to support customers throughout their relationship with Stayntouch, from implementation and training to ongoing support and customer success.
Hotel Tech Report’s Global Customer Support Certification evaluates hotel technology providers across four areas: pre-emptive support, reactive support, customer success and coaching, and customer validation. To achieve certification, vendors must open their internal systems and processes to Hotel Tech Report for independent assessment.
“Every hotel operates differently, which is why a one-size-fits-all approach simply does not work,” said Jacob Messina, CEO of Stayntouch. “Because so many of our team members have worked in hotels themselves, we understand the realities operators face, and that experience shapes how we build our platform, guide implementation, and support our partners every day.”
As part of its assessment, Hotel Tech Report verified a wide range of Stayntouch’s customer support and onboarding capabilities, including:
- 24/7 customer support across seven languages
- Phone, email, and live chat support
- Dedicated implementation and customer success resources
- Real-time SLA monitoring and escalation processes
- Online training, product certifications, and a learning management system
- In-app product guidance and a searchable knowledge base
- Ongoing customer satisfaction and NPS measurement
- Quarterly customer success check-ins and proactive account monitoring
- More than 100 verified customer reviews and an average support rating
above 4.5 out of 5
“Stayntouch has built one of the most comprehensive and customer-centric support ecosystems I’ve encountered,” said Adam Hollander, co-founder of Hotel Tech Report. “Beyond the technology itself, it’s their commitment to proactive customer success that sets them apart.”
For Stayntouch, that commitment begins well before a hotel goes live. Its implementation and support teams work closely with customers to understand how their properties operate, prepare their teams for the transition, and continue providing guidance and education after launch.
“A successful implementation is about more than getting technology live. It’s about making sure hotel teams feel prepared and supported from day one,” said Priya Rajamani, SVP of Implementation and Support at Stayntouch. “This certification recognizes the work our team puts into creating that experience for our customers every day.”
Stayntouch’s Level 4 Global Customer Support Certification is valid from July 2026 through July 2027.
About Hotel Tech Report’s Global Customer Support Certification
Hotel Tech Report’s Global Customer Support Certification provides hoteliers with greater transparency into the customer support infrastructure of hotel technology providers. Companies are assessed across four key dimensions: pre-emptive support, reactive support, customer success and coaching, and customer validation.
About Stayntouch
Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1,400 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, and improve the guest experience. Stayntouch’s expanded PMS platform further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations, offering an even more enhanced guest experience. For more information, visit www.stayntouch.com.
