Stayntouch Guest Messaging
Deliver Smarter Guest Communication with AI-Powered Messaging
Stay connected with your guests throughout their journey
Smarter Messaging. Faster Service. Higher Revenue.
With seamless integration into Stayntouch PMS, all guest conversations are managed through one centralized inbox connected to live reservations. Built-in AI automation and real-time translation allow your team to provide fast, personalized service in any language while reducing manual workload.
- Fully embedded messaging directly within Stayntouch PMS
- Multi-channel communication, including SMS, WhatsApp, OTA messaging, and web chat
- Real-time translation for communication in any language
- AI-powered automation with seamless human handoff when needed
Proven Results for Hotel Operations
95%
Responses Handled Through AI
25 Hours
Saved Per 100 Reservations
98%
WhatsApp Deliverability
$55
Added RevPAR Per Month
Seamless Guest Communication, Fully Integrated with Your PMS
Fully Embedded Messaging Inside Your PMS
Stayntouch Guest Messaging is fully integrated with Stayntouch PMS, creating a centralized hub for every guest interaction. Your staff can manage conversations, reservations, and service requests from a single interface, ensuring faster responses and a more connected guest experience.
- Centralized messaging inbox connected to live reservations
- Manage inquiries, check-ins, amendments, payments, and add-ons
- Automatically update guest profiles and reservation details in real time
AI-Powered Automation for Faster Service
Reduce manual workload while improving response times with an intelligent messaging assistant that automatically handles routine guest inquiries. Your team can configure responses and workflows while maintaining seamless AI-to-human escalation whenever personalized service is required.
- Automated responses for common guest questions
- Handle check-in instructions, service requests, and invoices
- Seamless handoff from AI assistant to hotel staff
Communicate with Guests Across Every Channel
Reach guests on the messaging platforms they already use. Stayntouch Guest Messaging supports SMS, WhatsApp, OTA messaging, and website chat while keeping every conversation organized in one centralized inbox.
- SMS and custom-branded WhatsApp messaging
- Messaging support for Booking.com, Expedia, and Airbnb
- Website chat widget for direct communication
Turn Guest Conversations into Revenue Opportunities
Guest messaging becomes a powerful revenue channel when services and upgrades are embedded directly into conversations. Automatically share personalized offers and upsell opportunities throughout the guest journey.
- Send automated upsell links within guest conversations
- Promote amenities such as breakfast, parking, and upgrades
- Increase RevPAR through personalized guest offers
