The new Gen-2 infrastructure increases Stayntouch PMS performance by up to 35 percent, enhancing scalability and reliability. AI-driven development and advanced reporting further improve operations for hotel customers.

Stayntouch, a global leader in cloud hotel property management systems (PMS), today announced a major platform enhancement designed to increase performance, accelerate innovation, and strengthen reliability.

With a 97 percent client retention rate, Stayntouch takes a customer-first approach, delivering a high-performing cloud PMS with fast, responsive support and continuous investment in technology that truly meets hotels’ needs. The latest upgrades and enhancements give hotel customers faster access to new features, quicker issue resolution and greatly improved reporting, all while ensuring exceptional uptime and stability.

Key enhancements included in Stayntouch’s platform upgrade include:

• Gen-2 Platform Enhancement | Stayntouch’s PMS has been upgraded with the Gen-2 architecture, designed to handle high-demand periods more efficiently and scale seamlessly as a property grows. Hotels now experience a 30–35 percent performance increase, with average update and fix resolution times reduced by 50 percent, keeping operations seamless and hotels focused on their guests.
• AI-Driven Development | AI tools enable Stayntouch developers to work more efficiently, delivering more enhancements, improving code quality and ensuring stronger system stability and reliability on the Gen-2 platform, which runs on AWS EKS clusters.
• Data & Reporting Enhancements | Stayntouch has enhanced its reporting infrastructure to deliver faster and more accurate insights across all hotel operations, helping hotels make sharper data-driven decisions. These improvements allow hoteliers to access critical metrics almost instantly, from occupancy and revenue trends to housekeeping and guest service performance, all without affecting the speed or reliability of the live PMS.
• Continued Security Excellence | Stayntouch keeps hotel and guest data safe with rigorous compliance standards, including PCI Level 1 certification. Strong security underpins reliable performance, giving hoteliers confidence in a system they can trust every day.

“Over the past decade, we’ve earned a reputation for delivering value to our customers through continuous product improvements. Our hotel customers trust us to give them an edge by providing the performance, insights, and innovation they need to stay ahead while avoiding disruptions to their operations,” said Prabol Bhandari, the Chief Technology Officer at Stayntouch. “With our enhanced Gen-2 platform and AI-driven tools, we make it easier to run operations smoothly, respond to guests in real time, and keep every update seamless. By combining speed, reliability, and intelligence, we help hotels stay ahead and lead with confidence.”

Performance work shows up in how fast your front desk moves. See the PMS platform Gen 2 sits underneath.

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.