The south Bronx-based hotel chose Stayntouch for its intuitive PMS interface, high-tech self-service technology, and its world-class deployment and support
Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, today announced a partnership with the Opera House Hotel, a sophisticated boutique hotel located in the historic Bronx Opera House. The Opera House Hotel chose Stayntouch to deliver its mobile PMS and ID scanning-enabled self-check-in kiosk solutions to its South Bronx property.
Based in the historic Bronx Opera House, the Opera House Hotel was completely renovated in 2013 to deliver a unique experience for guests looking to stay in the same venue that hosted theater performances by the legendary Harry Houdini, the Marx Brothers, and John and Lionel Barrymore. The Opera House Hotel chose Stayntouch for its easy-to-train-on and color-coded interface, its mobile and kiosk self-check-in options equipped with secure ID scanning, and its comprehensive customer support.
Emilio Morales Jr., the General Manager at the Opera House Hotel said, “Stayntouch’s mobile and kiosk-based self-check-in options were a central selling point, allowing us to completely reimagine our welcome process and provide guests with a fast and personalized digital check-in experience. Their ID scanning functionality has also helped to create a more streamlined and secure check-in process so our guests have the option to completely bypass the front desk. The PMS platform’s user interface is incredibly easy-to-use, which gives us more flexibility in our hiring decisions while significantly cutting the time needed to get new hires up to speed on the technology. More importantly, Stayntouch’s service and support team has made a point of working closely with us through implementation and training to ensure that our entire team is equipped with the knowledge and know-how to successfully leverage the full capabilities of the systems.”
Priya Rajamani, VP of Implementation and Support, replied, “We are excited that the Opera House Hotel chose Stayntouch to amplify its guest welcome experience, and build a bridge between its historic location and the sophisticated modern guest experience they aim to deliver. We view our relationships with our clients as long-term strategic partnerships and are delighted that our flexible and intuitive PMS is helping the Opera House Hotel deliver exceptional service and a luxurious stay.”
About The Opera House Hotel
As an elegant destination among hotels in the Bronx, the Opera House Hotel’s goal is to make guests feel as important as the performers the Opera House was built to accommodate. The Opera House Hotel offers an unparalleled experience when traveling to New York City, with impeccable service, spacious Bronx accommodations, and intriguing décor that relives history.
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
