PMS’ Intuitive User Interface Delivers Easy Scalability and an Enhanced Guest Experience for Luxury Boutique Properties
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced a partnership with Main Street Hospitality, a Massachusetts-based boutique hotel management group, delivering their flagship mobile PMS across 7 properties in the New England area.
Main Street Hospitality serves some of the leading luxury boutique destinations across New England. While focusing on boutique properties that promote tourism, sustainability and connections to the local community, Main Street Hospitality is now embarking on a phase of energetic growth by creating clusters of properties across the Northeast and other parts of the United States. Main Street Hospitality chose Stayntouch because they needed a PMS that could easily scale with their business, significantly reduce the time and resources spent on training staff, and deliver a mobile check-in option to help enhance the welcome experience for their guests.
Greta Kipp, Vice President of Performance at Main Street Hospitality, said “Main Street Hospitality will be expanding rapidly in the coming years, and we wanted a PMS that could grow with the pace of our business. We are very impressed with Stayntouch’s ability to deliver frequent product updates without disrupting the customer experience, as well as with their engaging client success team, which is available around the clock if we need support. We also find the Stayntouch platform to be exceptionally nimble and intuitive, which has proven to be a critical asset in quickly training new hires. The option to utilize mobile welcome is also a major plus, as it provides our guests with a convenient and personalized way to check-in.”
Michael Helfin, Chief Revenue Officer of Stayntouch, replied, “Stayntouch remains committed to delivering guest-centric technology that can seamlessly grow with an expanding business. That’s why we are especially proud to provide a PMS that can help Main Street Hospitality more easily connect their guests with local communities, while also helping to drive the expansion of their sustainable business model.”
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
About Main Street Hospitality
Main Street Hospitality is built on three generations of hospitality leadership, deeply committed to genuine experiences for our guests and remarkable results for our partners. Our hotels are destinations, each with their own voice.
