ReviewPro, part of the Shiji Group, provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insight into areas where operational and service improvements are needed. Hoteliers can take quick action to fix problems, even while the guest is still on property. Guest insights can be leveraged to elevate the hotel experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.
Why This Product?
A full product suite, GRI™, Flexibility & Relevancy: reports, alerts, views for the relevant people only, Easy to navigate tool, Workflows that mirror organization’s structure.
Who Uses It?
All hotel types (small, medium large, boutique, independent, chain, etc.), restaurants and destinations.
- Online Reputation Management (ORM): identify positive and negative mentions in 45 languages across 175 review sites. Use sentiment analysis and competitive benchmarking to prioritize operational improvements.
- Guest Survey Solutions (GSS): create customized in-stay and post-stay surveys, filter guest experience data by using PMS profiles and boost review volume and ratings on TripAdvisor, Google and HolidayCheck.
- Auto Case Management (ACM): act on guest feedback in real-time, set up alerts to drive service excellence, create custom workflows, and automatically assign responsibilities based on review ratings and survey responses.
- Guest Experience Automation (GEA): Deliver remarkable guest experiences by leveraging an AI-driven chatbot and automation tools, across multiple messaging services (WhatsApp, WeChat, SMS and more)