Hotelworld’s Integrated Multi Agent Platform for Hospitality

Product Description

Claire is your AI-powered reservations MVP, designed to support and scale your team. She
handles pre-booking guest enquiries using real-time data from your Stayntouch PMS
alongside a dedicated knowledge base, ensuring accurate and consistent responses.
Available 24/7 and fluent in over 80 languages, Claire can operate as a seamless extension
of your team, managing initial enquiries or acting as overflow support, while routing more
complex requests to your staff when needed.

You retain full control over how Claire operates, including the data she can access, her tone
of voice, language preferences, and deployment channels. She can run fully autonomously
or draft responses for approval before sending.

Guided by your business rules, Claire can personalise guest interactions, recommend
relevant offers, and introduce upsell opportunities in a natural, guest-friendly way.
Claire is available across multiple channels, including voice, web chat (via a dedicated
widget), WhatsApp, and email.

Why This Product?

Claire is part of Hotelworld’s agentic AI ecosystem designed to support your on-property
team in delivering exceptional guest service efficiently, consistently, and entirely under your
control.

She enhances sales performance by improving conversion rates, identifying the right
moments to engage, and presenting relevant offers that drive upsell success.
By handling routine guest enquiries across the appropriate channels, Claire increases
operational efficiency, reduces missed calls, and frees up your team to focus on more
complex, high-value interactions.

Available 24/7 and fluent in over 80 languages, she ensures no guest enquiry goes
unanswered, regardless of time or channel.

Claire’s performance is managed through a single, unified dashboard, and she integrates
seamlessly with your inbox and communication systems to maintain continuity throughout
the guest journey.

Who Uses This?

The Hotelworld founding team has decades of experience working in and providing
solutions to the world’s biggest brands with the most demanding customers. Our agentic AI
ecosystem is modular and is used by some of the top hotel brands.

From historic Mayfair boutique hotels, to the latest Venetian palazzo, to the convenient
corporate stay near the world’s largest airport hub, Hotelworld has helped improve visibility,
increase direct booking performance and increase the bottom line for hotels around the
world.

Key Features/Benefits

• Always on and always available, Claire ensures your hotel is accessible to guests atany time, in over 80 languages.
  
• Her intuitive interface, combined with structured support, ensures she delivers responses aligned with your expectations. Simply add content to her knowledge base, and Claire interprets it to provide clear, guest-ready answers.
  
• Fully integrated with your Stayntouch PMS, Claire can access real-time availability, pricing, guest profiles, and loyalty data. She uses this information in line with your rules and presents it consistently with your brand guidelines.
  
• Claire operates seamlessly across all guest channels, including web chat, voice, email, web app, WhatsApp, and OTA messaging.
  
• You define her level of autonomy. She can respond automatically within your guardrails or draft responses for approval before sending.
  
• All performance data is available in real time through a granular analytics layer, including conversation transcripts, summaries, and voice interaction recordings.