Innisfree Hotels operates leisure-focused properties where the guest experience extends well beyond the front desk.
Guests arrive at different times, move throughout the property, and expect service on their schedule. Supporting that kind of experience requires technology that gives hotel teams the flexibility to respond quickly, stay connected across departments, and spend less time tied up in administrative work.
For Innisfree, that meant finding a PMS that could support the way its hotels actually operate.
Innisfree was looking for two things in particular: flexibility and the ability to connect with the other technology providers across its hotel ecosystem.
“We chose Stayntouch because we were looking for a solution that covered a couple aspects: integrations so that we could work with other vendors, and flexibility,” the Innisfree team says.
Just as important, the PMS needed to support Innisfree’s focus on experiential stays rather than force teams into rigid workflows.
“We needed a system where the front desk isn’t just bogged down in administrative work all day.”
With Stayntouch, front-desk teams can move quickly through everyday tasks and spend more time helping guests.
“They can quickly answer guests. They can quickly get them checked in.”
By reducing the amount of administrative work required at the desk, Stayntouch helps Innisfree keep the focus where it belongs: on the guest experience.
For leisure properties, that flexibility is especially important. Guests do not always arrive on a predictable schedule, and they expect the hotel experience to work around them.
Stayntouch gives Innisfree guests more options to manage their stay on their own time, including self-service check-in, check-out, and digital key.
“We love the flexibility that Stayntouch gives us with not just self-service functionality for our guests so that they can check in, check out, digital key on their own time.”
That flexibility helps Innisfree serve guests whenever they arrive and however they prefer to interact with the hotel.
“We’re leisure properties, so they’re arriving at all hours and they need things at all hours.”
The benefits extend beyond check-in.
Because Stayntouch is mobile-friendly and accessible across departments, Innisfree teams can share information more quickly between the front desk and back of house.
“It really improves the communication between our front desk and our back of house. It’s mobile friendly. All employees in all departments are on the same system, and so it just sort of happens instantly.”
Instead of relying on disconnected processes or waiting for information to move from one team to another, employees can work from the same system and respond faster.
Innisfree also wanted the freedom to work with the technology providers that best fit its business.
Stayntouch’s integration capabilities allow the company to connect its PMS with the other systems supporting its properties rather than being limited to a closed technology ecosystem.
That flexibility gives Innisfree room to evolve its technology strategy as guest expectations and operational needs change.
For Innisfree, the value of Stayntouch extends beyond the technology itself.
The company points to the experience from training through ongoing support as an important part of the partnership.
“Our partnership with Stayntouch is so important because they offer not just a full-service experience, but from soup to nuts, as it were, we don’t have to worry about Stayntouch. It works.”
That confidence allows hotel teams to focus on running the property rather than managing the PMS.
“They have pretty much perfected the way that a PMS should be and the way it should be communicated to our employees, from training through the follow-ups.”
With Stayntouch, Innisfree Hotels has created a more flexible operating environment for both guests and employees.
Front-desk teams can spend less time on administrative work and respond to guests faster. Travelers can check in, check out, and access their rooms on their own schedule. Employees across departments can stay connected through the same mobile-friendly system. And Innisfree retains the freedom to integrate the technology that works best for its business.
For a hotel company built around experiential stays, that flexibility helps technology stay in the background while the guest experience stays front and center.
See how Stayntouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!
