TrustYou Guest Experience Software
Product & Company Overview
TrustYou is the #1 hospitality AI platform. Since 2008, hospitality brands from around the world have used TrustYou to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities.
TrustYou empowers hospitality brands to increase direct bookings, enhance guest satisfaction, and streamline operations—all powered by cutting-edge AI. At the core of TrustYou’s platform are three powerful solutions:
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master your customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Trusted by hospitality leaders in over 165 countries, TrustYou is redefining the future of guest engagement through AI and machine learning.
For the TrustYou (formerly CheckMate) integration, Stayntouch PMS connects with TrustYou’s guest communication and reputation platform to support messaging and feedback workflows. The integration typically exports guest contact and stay event data (such as guest identifiers, mobile phone numbers, arrival/departure events, and other PMS‑driven triggers) so that TrustYou can send SMS and email communications tied to key stay milestones (e.g., pre‑arrival, check‑in, check‑out) and support reputation management features. This guest‑centric data export helps TrustYou personalize automated messages and capture guest feedback across the stay lifecycle.
